“There was no communication whatsoever when Koala had not heard back from my vet. I do wish in the future if there was an issue confirming the prescription that I would be notified so I can quickly reach out to the vet as I did on this occasion, rather than waiting over a month before I finally reached out to find out where my order was.
That being said, once I reached out, responses were quick, friendly and professional and the packaging upon receiving was very well presented. As an Australian, we’re loving the Koala bandana :)”
“Yes, the only trouble I had was that they waited quite a long time to get responses from my veterinarian. I would have preferred them to call them earlier than 6 days.”
“Pricing and service were both excellent. My only minor gripe was the length of the verification process, but I assume, since this was my first order, that is why it took a little longer than preferred”
“I love the quality of service and delivery. Some of their product is a little higher in cost. At some point, with inflation lowering buying power, I will react.”
“Took a little longer than expected to get delivered. But will try to order when there is not a holiday. I will order again because customer service was good about responding to my emails”
“The only issue I had was that your website was not up to date with processing and shipping. I had to call to see if my item had been processed and shipped.”
“Mostly happy with the service but the orders sometimes get very close to my dog running out of meds. Would like the orders to come before there is only one or two pills left.”
“Prices are a bit high! Usually when you buy 6 month heart guard plus and nexguard together you get a great discount, especially when buying for 4 dogs. I compared to my Vet and if I buy a 6 month supply for each dog it comes out cheaper. So something to think about especially since you are a bigger company.”
“I believe they are a good site. It just took longer than expected for my delivery, but I did place it on a Thursday and Saturday was New years day. So I'm sure the holidays had messed that up”
“Delivery time took longer than anticipated, however this was during the last weeks of December during the holidays. Given the circumstances, Koala came through nonetheless.”
