“I have been very pleased with Koala and now have used it for the second delivery. I am pleased with the cost and efficient no-cost shipping. The only complaint is that there is too much unnecessary packaging as I try to be very ecologically conscious, it was the first thing I thought of after receiving my delivery.
Thank you”
“I love the cute gift box! Great customer service too. 4 stars only because it took 3 weeks to receive it. I needed this medication sooner so I had to buy it from another place in the meantime. Maybe the holiday made delays but 3 weeks seems like a long time. 5 stars otherwise.”
“I appreciate being able to get my pet medications at 1/2 the price my vet charges. Service was quick too. However, the packaging was wasteful; one little pill bottle in a box nearly as big as a shoebox. And why is each pill in its own plastic wrapper? So very wasteful. I actually will look for someone else when it's time to refill the prescription. I can't have this much waste coming to my house every month.”
“Excellent packing. Order was accurate. Good communication. Took 11 days to get my order from the time I ordered to delivery. That includes one holiday, a weekend, getting authorization from my vet, and shipping time. So probably fairly average. Nice inserts, including hand written note thanking me for my order. Price was good with discount offer. Will consider ordering again from here.”
“Good experience. Reasonable prices and good shipping. Only issue was a bit of confusion over where my shipment was in the process. In the end, no real problem but maybe more status updates would help.”
“Everything is excellent EXCEPT the length of time it takes to ship and arrive. Too long compared to other sources, primarily chewy and Amazon. We are all spoiled by that.”
“Great customer service! It's super convenient having my pets' meds shipped to me, and I saved so much money by choosing you over buying through my vet. My only complaint is that I wish I would have been notified that the Frontline wasn't in stock and that's why the rest of my order wasn't shipped. However, I called customer service and they resolved this issue quickly and professionally. I was very impressed!”
“Although it took time to get I am very happy so far. The delay could certainly have been our vet. I appreciate the quick responses when emailing! Very happy”
