“I am very happy with your prices and the presentation of the delivery. I think it was nicely packaged and I appreciated the. complimentary scarf. The problem I have and the reason I didn't give you five stars is because it took a whole week after my vet approved the rx for it to ship. When it comes to a medication, I'm sure you would agree that most of us pet parents need it as soon as possible. Due to this long delay, I honestly don't know if I would order from your company again.”
“Called several times to determine order status. Reps very friendly and helpful. However, the amount of time it took to process order and then ship the meds was excessive.”
“First time experience and was impressed with everything. The only hassle was to adjust from reoccurring subscription (auto-ship) to a one time purchase for an item where it just wasn't needed as often. Otherwise, the rest of the purchase process, customer service, shipping and surprise and delight of the scarves in our shipment was very great service.”
“Great price on Simparica Trio. Great communication. Just took a long time to receive order from when my vet gave approval to when I received medication. Overall would recommend!”
“The Simparica Trio arrived on schedule. The packaging seemed a bit crushed, but I'm not worried since I know the tablets are fine. I do appreciate that Koala switched to smaller, more environmentally sustainable packaging (the paper envelope) and that the prescribing information was printed on both sides of the paper. Thanks!”
“Seemed to take a bit of time to get prescription confirmed with our vet. I saw it was approved days before and it was not shipped right away. Gave it a few more days, and then decided to call. The day I called I was told it was going to be shipped the next day. Once it was shipped, we received it very fast.”
“The order procedure was simple enough until I wanted to order only one item and not repeatly. There was no way to indicate that until I call a person in your office. I suggest you give people the opportunity to choose between repeat orders or just a one time order.
I understand you are a mail order company and as such you should give customer choices, specially if it is the first time trying your service.”
