Kukoon Rugs Reviews

Name: Kukoon Rugs
Address: 23 Shepherds Way, Newry, Newry, Mourne and Down
Rating: 4.74

4.7 Rating 831 Reviews

93 %

of reviewers recommend Kukoon Rugs

4.7

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Kukoon Rugs 5 star review on 2nd May 2025

Anonymous

Kukoon Rugs 5 star review on 25th April 2025

Anonymous

Kukoon Rugs 5 star review on 24th April 2025

Aysun Kaya

Nadine McCann

500

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to shop online and great service. Rug is brilliant quality!”

Helpful Report

Posted 5 months ago

“Beautiful and good quality rugs. Really pleased with the rug I purchased and the fast delivery provides. Will definitely buy again.”

Helpful Report

Posted 5 months ago

“Very pleased with rug and delivery was very efficient.”

Helpful Report

Posted 5 months ago

“We purchased the Zia Rug in Greige the largest size to say we're delighted doesn't touch the sides. We usually buy from Dunelm but Kukoon beat them on quality size & price & this is now our favourite stockists. Try them out you won't be disappointed 😌”

Helpful Report

Posted 5 months ago

“I did not receive my rug yet”

Helpful Report

Posted 5 months ago

Hi Niall, I have tracked your order and can see this has been delivered by courier on 21st November @08:30 Please reach out to support@kukoon if this has not been received. Thanks so much Kukoon Customer Care

Posted 5 months ago

“The rug arrived so quickly! Very pleased with the colour and quality, will definitely order from Kukoon again in the future.”

Helpful Report

Posted 5 months ago

“I love my new rug. This is my first purchase but to say I’m impressed is an understatement. The quality of this rug is unbelievable and I’ve never seen another rug in this style before so I knew I just had to have it.”

Kukoon Rugs 5 star review on 24th November 2024

Helpful Report

Posted 5 months ago

“Fast delivery but the colours look rich in the ads. Very disappointed when it arrived as it looked nothing like what I expected”

Helpful Report

Posted 5 months ago

Hi Siobhan, Very sorry to hear that you are disappointed with your order. Can you please reach out directly to support@kukoon.com so we can get this issue resolved for you? Thanks Kukoon Customer Care

Posted 5 months ago

“I chose Kukoon as they had the colour of rug I wanted in the size I wanted. I was extremely impressed with the service. Delivered in the promised timeframe, kept informed but about all the quality of the rigs for the price paid is, in my opinion, exceptional. From my experience with the company and their products I would happily recommend.”

Kukoon Rugs 5 star review on 23rd November 2024

Helpful Report

Posted 5 months ago

“Excellent deliver service”

Helpful Report

Posted 5 months ago

“My rug is beautiful, great quality at an amazing price. Would definitely recommend.”

Helpful Report

Posted 5 months ago

“Bought the same rug three years ago time to freshen up so we replaced it with the same very hard wearing good quality rug”

Helpful Report

Posted 5 months ago

“hard wearing rug”

Helpful Report

Posted 5 months ago

“Delighted with my rugs great quality love them. Delivery was so quick . I would recommend this company to all my friends. Thanks so much”

Helpful Report

Posted 5 months ago

“Excellent service for Kukoon. I love my new rugs and will definitely be buying again. Also can I give praise to Shane who delivered my rug in terrible weather conditions. He was so nice and an absolute gentleman.”

Helpful Report

Posted 5 months ago

“My rug still not delivered- disgraceful service from GLS couriers!”

Helpful Report

Posted 5 months ago

Hi Patricia, I can see your order has been delivered on 25th November @ 16:31 If this has not been received can you please contact support@kukoon.com, so that we can resolve the issue for you? Thanks so much Kukoon Customer Care

Posted 5 months ago

“My order not arrived”

Helpful Report

Posted 5 months ago

Hi Pauline, I can see your order has been delivered on 25th Nov - 2024@1.18pm If this has not been received please contact support@kukoon.com Thanks so much Kukoon Customer Care

Posted 5 months ago

“Bring back the quality from a few years ago. Not all customers want a paper thin rug we can throw in the washing machine. I would like a rug that looks like a real rug and will last, not something I'll throw out in 6 months time”

Helpful Report

Posted 5 months ago

Hi there, Sorry to hear you are not happy with your order. Can you please contact support@kukoon so we can resolve this issue for you. Thanks so much Kukoon Customer Care

Posted 5 months ago

“Exceptionally quick delivery and really thrilled with the quality of the rug. The colours were true to the website photos . (Boho distressed green and terracotta) . Cant wait for my living room to be finished so that I can enjoy it in situ . Great price too! Thanks!”

Helpful Report

Posted 5 months ago

“Just bought my second rug from you. From the Renuu range. The first was almost a year ago. It has been washed every ten days or so because we have a dog, and all the muck that entails, and it still looks great. In some ways even better as it has aged. Dries quickly, and rolling it for a bit before laying means it lays perfectly again. I have just received my new one and I have no doubts about it looking good for a long time too! It is fab, beautiful colours-true to the pics, and has really pulled my sitting room together ... without breaking the bank ... always a bonus. One thing for your design team. The stitching on mine is bright white so looks a bit synthetic which takes away from the rug itself. I have remedied that because I have painting knowledge and know what I can comfortably do. Maybe consider using a more fitting yarn for the edging. Even a grey or pale brown so the contrast is not so stark? I would highly recommend a rug from you. Speedy service, great product. Many thanks. From my dog too.”

Helpful Report

Posted 5 months ago

Kukoon Rugs is rated 4.7 based on 831 reviews