Martha Brook Reviews

Name: Martha Brook
Address: Martha Brook Ltd, 1110 Great Western Road,, London, London Borough of Hounslow
Rating: 4.81

4.8 Rating 512 Reviews

95 %

of reviewers recommend Martha Brook

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02031760900

Email:

hello@marthabrook.com

Location:

Martha Brook Ltd,
1110 Great Western Road,,
London
London Borough of Hounslow
TW8 0GP

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Martha Brook 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the book journal, as I was trying to find my way back to reading. It worked! I absolutely love the journal, and was excited to start writing down the books I had read. It was my first purchase from Martha Brook, but certainly not my last.”

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Posted 1 year ago

“Inside of box damaged by metal pin of book. Not noticeable until you take the book out. Disappointing, as a birthday present-had to put tissue paper underneath. Customer services refunded the box! No gesture of goodwill. Disappointing.”

Martha Brook 1 star review on 23rd May 2024

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Posted 1 year ago

Hi Shellie, Thank you for your review and I'm sorry to hear your gift box arrived slightly damaged in transit. I have spoken with our customer care team and understand a full refund for the gift box has already been actioned when this issue was brought to our attention. If we can be of any further help, please do let us know at hello@marthabrook.com. Best wishes, Christie at Martha Brook

Posted 1 year ago

“The card received had an error with the spelling and when highlighting this I really did not need all the justification around the reasons why mistakes happen and comparisons drawn etc. When you are purchasing something that is of a higher value then things really need to be carefully checked and considered. Yes, they did send out another wheel but why not just send out another card rather than having your customer having to prize apart and then replace the wheel with the correctly written one? No mention of anything else other than just a replacement wheel so like for like even though the fault lay with the company. The product itself in terms of the card was good and the pen was pretty tacky and hence the 3 stars as on this occasion due to the way in which the matter was dealt with for a higher end product and could have been better if you want to keep your customer base loyal.”

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Posted 1 year ago

Hi Ivana, Thank you for your review and we do apologise that this is the experience you've had recently. With every order we strive to delight our customers and we recognise on this occasion we fell short of that. We have taken your feedback on board and have reviewed this case with our customer care team internally to ensure the highest of standard is met when resolving these sorts of issues and have revised our policy to ensure this doesn't happen in the future. I will also be in touch with you directly to discuss this further. Best wishes, Christie at Martha Brook

Posted 1 year ago

“Love these diaries had them for a couple of years now, excellent quality, beautiful colours and prompt delivery 😊”

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Posted 1 year ago

“The quality of the gold pen is not good, especially considering its high price.”

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Posted 1 year ago

Hi there, thank you for your review. We often receive comments on the quality of our pens so we're so sorry to hear you aren't fully delighted with your order. We're always more than happy to resolve any issues should they arise so we're sorry to not have heard from you in order to do so. Please do reach out to us at hello@marthabrook.com if we can be of any further help. Best wishes, Christie at Martha Brook

Posted 1 year ago

“I purchased the 'You mean the world' Reveal Wheel, as a gift for my husband, and we both love it. Easy to order, great delivery and packaging, quality is great and Martha Brook give that extra personal touch. I love their website, so many beautiful products! The price's are good, you get what you pay for, and more. Highly recommend”

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Posted 1 year ago

“The look and the quality of the products I ordered were brilliant. Delivery was also really quick. I’ll definitely be ordering more items in the future!”

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Posted 1 year ago

“Absolutely fantastic service! I bought a voucher for a friend who adores your products and it did not disappoint ☺️ I had a couple of questions which were quickly answered. I was also sent a free gift which was lovely. Thank you so much for a wonderful shopping experience! A*! 💜”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Martha Brook products are stunning !!”

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Posted 1 year ago

“Purchased bookmark and journal very good quality would definitely recommend”

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Posted 1 year ago

“Lovely book! Great service. Thank you”

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Posted 1 year ago

“Wonderful service. Great innovative products. Would use them again for sure.”

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Posted 1 year ago

“Very quick delivery and excellent customer service. I’m delighted with my purchase.”

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Posted 1 year ago

“Great experience getting a letter from someone new, I love penpalling so this was a great opportunity for me. Thank you for organising it.”

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Posted 1 year ago

“Beautiful products. Always a treat to give or receive.”

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Posted 1 year ago

“Wonderful company!”

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Posted 1 year ago

“My recent purchase was for the “Lovely Letter Exchange”. I got my letter yesterday. Brightened my day. Thanks for this little project. It brings joy!!”

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Posted 1 year ago

“Quick delivery and everything perfect with custom order. Gift wrap was lovely and so was the address book!”

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Posted 1 year ago

“The pencil cases with welcomed gleefully by my great grandchildren and they are now in Switerland. Your compeny needs to flourish, you deserve it,”

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Posted 1 year ago

Martha Brook is rated 4.8 based on 512 reviews