Mike's Dive Store Reviews

4.7 Rating 1,597 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,597 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

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Anonymous
Anonymous  // 01/01/2019
Mike's always has what you want in stock.
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I’ve used the store for about a year ordering different items. The staff are helpful and available on the phone. Usually you get through quite quickly and the staff can address queries. I recently ordered TUSA bifocal lenses. They were not a good product. You do not get a refund if having ordered them they do not work for you. So my recommendation is not to buy on line just using an eye test for the selection. I have now ordered prescription lenses from Dive Sight. A different price point of course but you can’t afford to misread your dive commuter so worth the investment.
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Tried it in the pool and it fitted nicely. Thanks to the assistant for going through the various designs.
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Not tried it out yet but good fit. Highly recommended by my scuba club members so looking forward to trying. Delivery prompt, price competitive
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Good service marred by a poor delivery by DHL as follows: Had a next-day DHL parcel delivery to my home on 12th April and missed the driver by 2 minutes as I went to my home garage to get something. Phoned straight to the DHL contact centre on the card left through my letterbox and spoke to an advisor who informed me she had sent a message to the driver to return and retry the delivery. The driver did not return and I contacted the contact centre again on 13th at 07:50 to ask about re-delivery. I was told it was booked for 14th and asked why not today to which I was told that DHL do not automatically attempt delivery next day as some people are still not in. I then requested to pick the parcel up and pretty quickly received an email confirming pick up but it stated "please wait for a confirmation email to say the parcel was ready". 2 hours later and no email so phoned again to query and was informed that they had contacted the Leeds Depot and it would be ready. Went to Leeds depot and asked why they did not attempt a next-day delivery and was told the they do automatically deliver next day and it was on a delivery van that was due to go out at 08:30 and had to be removed at 08:00 for me to pick up. I could have had the delivery without me having to go to the depot and just had conflicting info and a great deal of chasing to get my parcel. I have now found out that I have also been charged £12.64 by my mobile operator for calling the number 3 times on the tracking card to find out where my delivery was, very unhappy.
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Mike's Dive Store helped me to select the correct product size before purchase and quickly provided a returns label when there was a warranty issue. The OEM was slow to respond / supply a replacement part and frustratingly I had to pester MDS support for updates. I appreciate that the support team weren't receiving responses from the OEM but it would have been nice to know up front where the delay originated. Once MDS received a replacement it was quickly despatched and arrived the next day.
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Excellent service from Mike Dive Store!
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The team in store are all very proactive and helpful.
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Mikes is awesome - no mess - no fuss.
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I would recommend you purchase these with scuba pro travel fins. Dive boots do not fit scuba pro travel fins. I have not yet dived with them but they are a better bet than socks
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Very helpful and know there stuff
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Have used the store on several occasions. This time there was a bit of a delay in geeting the full order to me but the follow-up was efficient and courteous.
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Very knowledgeable staff.
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Order slightly late because of postal strike. Bought a dive knife as a gift for my son who had lost the last one in the sea. He is pleased with this new one as it locks securely into its holder.
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I have purchased several different snorkelling items including optical lenses. The service has been quick and efficient and one small error in the parts sent was corrected quickly in a business-like manner.
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Great service, telephone query answered satisfactorily, great selection of products and some great deals to be had on sale items. Deliveries always prompt.
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Good selection of gear and good prices
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Generally very good. However dispatch is not next day and delivery charges should mean first class delivery. The web site has a problem in that if the item is not in stock the button to indicate that I want an email or text when it is does not work.
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Hi Alan, Thanks for your order. We are sorry for any confusion - the shipping you chose was the 'free shipping' for orders over £50. The time frame for the free shipping is 2-4 working days. In the cart, there will be options for next working day or -if a Friday - Saturday delivery, apologies if you missed these. Thanks for the heads up on the button I have requested our web team to take a look :)
Excellent delivery service. Well packaged. If I have one criticism it would have been useful to have some form of instruction on how to put the buckle on the strap. Several you tube visits later I worked it out but either an enclosed note or link to a youtube would have saved me time.
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As described
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Mike's Dive Store is rated 4.7 based on 1,597 reviews