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Mike's Dive Store Reviews

4.7 Rating 1,611 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,611 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Write Your review

Anonymous
Anonymous  // 01/01/2019
Helpful service as always!
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Posted 1 year ago
Great service and product
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Posted 1 year ago
Normally I’d be giving Mike’s Dive Store a 5* rating but on this occasion I’m disappointed. Having given my Suunto D9 to Mike’s who sent it off for possible repair to Suunto, they subsequently sent it back with zero communication as to the nature of the fault still not fixed. Even if unrepairable it would have been courtesy to prove some basic feedback.
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Posted 1 year ago
The replacement strap arrived quickly and fits my mask well. The Velcro straps make adjustment for size easy. Good derive from Mikes Dive Store.
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Posted 1 year ago
Delivered ahead of time - Many thanks... Great service.
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Posted 1 year ago
The product could not be delivered at the address requested and DHL left it at a collection point. However no leaflet was left in the door, and no text or email was received. Jennifer tracked down where to collect it from and eventually the collection point agreed to accept that her email stating as long as two forms of id they could release the package . Without her intervention, the parcel would have been returned and given it was for a birthday present, I may have cancelled the order completely and bought something locally. Thanks Jennifer
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Posted 1 year ago
Great service and friendly staff. Never disappointed with products or service
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Posted 1 year ago
Delivered as promised
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Posted 1 year ago
I needed help working out what prescription lens I needed. I emailed my prescription to them and, very quickly got a suggested order back. When I had a query about my order, they tracked it down very quickly and fixed it. Brilliant service.
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Posted 1 year ago
Good dsmb - this one was for my wife. Prompt delivery as always 👍
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Posted 1 year ago
Quick dispatch, good Comms and exactly what I wanted. Thanks
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Posted 1 year ago
Very quick delivery .Excellent service
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Posted 1 year ago
As always excellent service and advice from the Mike's Dive Store team.
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Posted 1 year ago
I have only made three purchases from Mike's Dive Store, but each time the process has been easy and the goods have been delivered within a couple of days.
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Posted 1 year ago
Very useful Zoom call with Jenna to explore and provide advice on the many dive computer options and fins and then complete an on-line order. Arrived next day. Great advice, experience and service.
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Posted 1 year ago
One stop shop for everything you will ever need. Exceptional customer service whether buying in UK or delivering out to us in UAE. Very competetive pricing.
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Posted 1 year ago
Very pleased with mask, good quality and prompt delivery. Many thanks
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Posted 1 year ago
Really happy with my purchase of Garmin Decent Mk3i. However if you require it next day, you need to select Dpd courier next day. It came with free delivery Royal Mail 48 as standard. Bit scary as the watch was £1600. Always love Mikes dive shop. Fantastic company to deal with over the phone, very friendly and knowledgeable.
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Posted 1 year ago
Excellent after sale service, thank you very much for resolving the issue with the Garmin T1 transmitter under warranty.
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Posted 1 year ago
Brilliant service with great advice and product knowledge. We ended up getting more than we initially went for, but are very happy with our purchases! (The sign of great customer service) A couple of the items were not available at the shop, but they were sent from the warehouse and arrived within the next few days.
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Posted 1 year ago
Mike's Dive Store is rated 4.7 based on 1,611 reviews