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Mike's Dive Store Reviews

4.7 Rating 1,611 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,611 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Write Your review

Anonymous
Anonymous  // 01/01/2019
Amazing service thanks to all πŸ‘
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Posted 1 year ago
Excellent customer service and advice
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Posted 1 year ago
Great service as always.
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Posted 1 year ago
Very good, kept informed of delivery progress, and item arrived promptly.
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Posted 1 year ago
Fast secure delivery
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Posted 1 year ago
Excellent customer service. My order arrived in a timely fashion. Happy customer!
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Posted 1 year ago
Excellent service and fast delivery
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Posted 1 year ago
Always efficient, items arrive on time always eager to help if I have a question, always resolve any issue quickly and with the minimum of fuss
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Posted 1 year ago
Always a pleasure dealing with Mikes. Great online shopping, fantastic advice, and brilliant turnaround on reg servicing.
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Posted 1 year ago
Colin's expertise, experience and guidance were invaluable in helping us choose the right gear. Great choice and all items in stock meant we left with everything we needed.
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Posted 1 year ago
Great service, great advice and great products. Thanks
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Posted 1 year ago
Strictly speaking, my latest dealings with Mike's Dive Store weren't a transaction as such, it was to arrange an "under warranty" exchange for a wet suit I'd recently bought from them due to a manufacturing defect which only became apparent after the suit had been dived a few times. Staff at Mike's quickly arranged for the suit to be returned to them for examination and after consulting with the suit manufacturer advised me the damage was due to a manufacturing fault and the manufacturer had agreed to supply a replacement free of charge. As soon as a replacement was available from the manufacturer Mike's caused it to be dispatched to me and I received it 2 days later ready for me to use on my next dive trip in early December. I would like to thank all the staff involved at Mike's for their swift and efficient action during this process, whether in responding to e-mails, liaising with the manufacturer or causing the suit to be dispatched to me as soon as it arrived in the UK. Well done Mike's,it was a pleasure working with you to smoothly resolve this issue which was in NO WAY of your making.
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Posted 1 year ago
Absolutely fantastic people to deal with. I've always found their service to be top class, whether in store or online. They're so helpful and I've never had a single issue with anything they've supplied in 10 years of using Mike's Dive store. Service like this is rare these days, and I think that says it all. Highly recommended.
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Posted 1 year ago
Always good to visit the store and view the superb array of equipment available,which together with help of the knowledgeable staff makes the trip worthwhile.
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Posted 1 year ago
Absolutely superb service - I needed a mask and snorkel next day delivery (Saturday), called and the staff couldnt have been more helpful. And also helpful advice on further choices. Down with Amazon. Up with personal service!
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Posted 1 year ago
Good product. Helpful staff
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Posted 1 year ago
Really high quality comfortable mask- we haven’t taken it diving yet but first impressions & suction tests are extremely positive. VERY prompt delivery too!
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Posted 1 year ago
Recently had my regs serviced. All the staff were very helpful and regs returned promptly
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Posted 1 year ago
Great advice and customer service, Dina too wide for my foot and refund issues without any issues, will buy again from this store. Had a lolly in the box too, not sure if it was meant to be there 😊
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Posted 1 year ago
So glad we made the trip out to Mike's Dive Store in person. Knowledgeable and friendly staff who were willing to take the time to explain things and guide us to the right purchases for our needs. Very chill atmosphere and not at all pretentious (and not looking to upsell) - just focused on getting you into the right kit and spreading the joys of diving. Exactly what you want from a local dive shop!
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Posted 1 year ago
Mike's Dive Store is rated 4.7 based on 1,611 reviews