Neverfail Spring Water Reviews

Name: Neverfail Spring Water
Address: 40, Mount Street,, North Sydney
Rating: 3.26

3.3 Rating 242 Reviews

56 %

of reviewers recommend Neverfail Spring Water

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Phone:

13 30 37

Email:

info@neverfail.com.au

Location:

40, Mount Street,
North Sydney
2060

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Anonymous

Anonymous // 01/01/2019

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“Do wish I had read previous reviews before contacting them. Totally dismal. NO SERVICE. It was like talking to a brick wall. Departments don't talk to each other. Do yourself a favour and give them a miss.”

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Posted 1 week ago

“No water, no customer service, no deliveries. Happy to charge however, do not provide what's been paid for.”

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Posted 3 weeks ago

“A very terrible company and never answered the phone”

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Posted 2 months ago

“We have been calling them and emailing for three days now and no response. We are going to cancel all services and look for another supplier.”

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Posted 4 months ago

“I have had to chase every single order for the past 6 months. Never given an explanation for the delay, just that it was on the schedule for delivery but for some reason wasn't, and they would escalate it to management. We paid for a well and didn't receive it for over a month and half after payment was made, numerous conversations to chase until they finally sent it. Then received an email saying last warning for an overdue invoice.... laughable really. If you want a reliable service, don't use Neverfail because they always fail.”

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Posted 4 months ago

“Absolutely shocking service. Can’t contact anyone. Delivered 7 contaminated 15l bottles and then never replaced them. Moving business to Aussie Natural in WA who respond immediately. End is near for Neverfail”

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Posted 5 months ago

“I have been waiting on the phone for over 50 minutes and no answer so far. There is no link for a live chat on their website, even though they are saying it over and over on their message. They say if I leave the queue they will call me tomorrow. Water has not been delivered for weeks. Used to be regular.”

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Posted 5 months ago

“It has been a disaster for 2 years. Miss deliveries or deliver wrong order. Expect a 3hrs plus wait time on phone IF u call first thing and then cant help. Worst service ive ever seen, check reviews”

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Posted 5 months ago

“Have been client for 20 years. Was good at the start, then got a bit more tricky in the past 2 years and just terrible in the past 4 months! no delivery in last 2 months (when I used to be on an automatic fortnightly delivery), impossible to reach them (they say we can do a "live chat" online but there is no hyperlink to live chat, impossible waiting time on the phone (the usual "currently experiencing longer wait time than usual..."), or they say they will call us back, maybe the next business day! This is not good enough. Looking at alternative!”

Helpful Report

Posted 5 months ago

“Was a great company we have been receiving 3 bottles per month for 17years our town water is undrinkable . We were charged twice for rental of the cooler which is a annual charge , trying repeatedly to contact them via phone no response live chat no response I think it is now a sham 🤔 Neverfail was taken over by another company 2 years ago since then deliveries are what you receive ,we currently have 7 empty 15lt.bottles not collected and having to purchase water from supermarket . Shame on you neverfail 🤔”

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Posted 5 months ago

“Your company is an absolute disgrace .Have been on hold on and off for over 17 hrs. You put me into the debt collector but I can't pay account if you won't answer your bloody phone. Not one call back despite pressing 1. Automated system won't accept my account number although operators have said it is correct. Customer for over 20yrs. No more. Iam cancelling my account. Stick your neverail where the sun don't shine. Bunch of arseholes”

Helpful Report

Posted 5 months ago

“WORST COMPANY WITH ILLEGAL PRACTICES - They will rent you a water tower, charge you monthly, then refuse to deliver water, refuse to answer their phones and emails and continue to charge you!!!! Most dodgy company I've ever dealt with - DO NOT USE THEM”

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Posted 5 months ago

“WHY TAKE SO LNG TO ANSWER THE PHONE ???? IT IS JUST WATER !”

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Posted 5 months ago

“This is the WORSE company I have ever come across. Absolutely shocking customer service. Our whole office has had to take time out of our day to try contact them and we have had absolutely no response. This has been an issue for weeks now. We have been charged for services that have not happened. We have bottles sitting in our office that need to be collected and we want to cancel our subscription ASAP. NEVER USE THIS COMPANY!”

Helpful Report

Posted 5 months ago

“It took us 3 days to get through to their customer service team, only to be told that the order we expected two weeks ago would arrive next week. Instead of the 12 we had requested, we would only be getting 6 as they have a water shortage. Poor customer service, unreliable.”

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Posted 5 months ago

“2 days straight waiting on hold no call backs Been on hold for 4hrs today so far for a delivery last month that never arrived”

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Posted 5 months ago

“Neverfail is totally failing. Ordered and paid for racks to hold bottles over a month ago and they never turned up. Water deliveries have also completely dried up. Tried calling and have to leave a call back request, phone wait times over 40 minutes. Live chat times are over 100 minutes wait!”

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Posted 5 months ago

“On hold for over 40 minutes. Customer service is terrible. Chat not available but that usually takes over an hour. Delivery expected today but won't hold my breath.”

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Posted 5 months ago

“Shocking, a loyal member since 2021 monthly deliveries always. Now September, no water October states estimate 30th today 31st, Attempted to get an update spent 1 hour and 39 minutes on the phone for them to just hang up. Now on chat wait time is 74 minutes!!! This is really bad service, not being able to speak with someone. I have 12 empty bottle sitting there since September... And are they ever going to make a delivery????? Very, Very, Very BAD Customer Service”

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Posted 5 months ago

“Absolutely shocking customer service. After many many years as a loyal customer closed down account and went with another supplier. Best decision we ever made.”

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Posted 5 months ago

Neverfail Spring Water is rated 3.3 based on 242 reviews