Neverfail Spring Water Reviews

Name: Neverfail Spring Water
Address: 40, Mount Street,, North Sydney
Rating: 3.21

3.2 Rating 248 Reviews

55 %

of reviewers recommend Neverfail Spring Water

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Phone:

13 30 37

Email:

info@neverfail.com.au

Location:

40, Mount Street,
North Sydney
2060

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wish there was a 0 star rating. I have had nothing but issues with getting any deliveries at all. No luck on the email, online or phone. we are paying for a service without a service. they will not even tell me our account manager. I have set up delivery service three times and still nothing. Am going to switch - after months of this i have had enough.”

Helpful Report

Posted 3 years ago

“I was on the phone to cancel my monthly delivery, from 3pm until after 6pm. Waited until I was told I was next in the queue. Sent an email to cancel delivery, but the delivery turned up anyway! Invoice was sent to me the following day telling me I was overdue with my payment! I have telephoned them at least a dozen times today and each time I was number 35 in the queue. So I tried live chat - a 49 minute wait on that. I want to receive a revised invoice, which subtracts the payment I made a week ago. I used to ring Neverfail and the call was answered within a minute or so. What has happened??? The Neverfail service is sh—-house! I think the management really need to take a good,long look at their call centre and take action quickly. I have been a customer for over 12 years, but perhaps not for much longer.”

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Posted 3 years ago

“Customer service is horrible! I spent three hours on hold to order water, when I finally spoke to someone, no apologies and to make it worse we never received the water. Do not order from Neverfail!!!”

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Posted 3 years ago

“This is first review I’ve ever written because companies like this don’t deserve to continue to operate if there service is so poor. Ever since they changed their software I have had nothing but trouble and they won’t answer the phone or reply to emails.”

Helpful Report

Posted 3 years ago

“I ordered Ceramic Well and stand on 10 October and the on-line status showed it would be delivered Friday 15 October but it never arrived. I rang your phone number at 8am WA time and was told I was 7 in the queue but I never got through. I went on-line to try and talk to a person but was informed I was "One of our Neverfail representatives will be with you shortly. You are number 63 in the queue. Your wait time will be approximately 91 minute(s). Thank you for your patience."'. Useless, I have now been hanging again on the phone for another hour and am 11 in the queue.”

Helpful Report

Posted 3 years ago

“an absolute nightmare to deal with. i was on hold for 2 hours and 2 minutes today till i finally spoke to someone. water is great. customer service well there is none. i cancelled today... am hoping that is the last i ever ever have to deal with this company. have a feeling they re going to balls this up as well...”

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Posted 3 years ago

“Doesn’t answer phone nor emails worse customer service ever”

Helpful Report

Posted 3 years ago

“Loyal Customers for over 3 years. They changed systems, somehow forgot to charge our card on file, then cut us off and got debt collectors on us. When we tried to get an understanding on what was going on, no customer service, chat disappeared, no call backs, no return emails nothing. Here is a tip, purchase a ZIP tap, we did and now we don't have the headache of a dysfunctional company. (and we're saving a bunch of money). When we finally got someone on the phone we asked to speak to a supervisor and they promised they would call us back...... we never heard from neverfail again.”

Helpful Report

Posted 3 years ago

“Avoid!!!!! They are literally impossible to get in contact with. Paid for water two weeks ago, I have been trying to find out since then when delivery can be expected. No reply to emails, recorded message saying sorry they are too busy to answer the phone, every day I try to live chat where it tells me the wait is 90 mins, I’ve private messaged on Instagram and then made a public comment requesting they get in touch with me… my comments keep getting deleted!!!! Now I’m reading this is happening to so many other people. Disgusting and surely this is illegal!? I can’t even request a refund because there is no one to talk to?! I hope a news show gets a hold of this and investigates them because I’m sure people out there are owed thousands of dollars!!”

Helpful Report

Posted 3 years ago

“Customer service is extremely bad Overall very disappointed”

Helpful Report

Posted 3 years ago

“Spent over 40mins waiting on hold to organise water that is over 3 week overdue! Bloody joke of a company”

Helpful Report

Posted 3 years ago

“My advise anyone that wants to use this company. Don’t! The water is fine. But the way this company is run would have to be the worst. They are still sending deliveries to an address that I no longer live at. And now they are threatening me with legal action for unpaid invoices that were delivered after I had vacated the address. I have emailed them to let them know over 30 time without reply. They don’t answer the phone they won’t call you back if you message them threw enquires, Info, sales, remittance email addresses. Please save yourself the heartache and find a different supplier.”

Helpful Report

Posted 3 years ago

“Was promised a delivery over 2 weeks ago and still waiting. No-one in the office to take your call so was kept on hold for over 30 minutes before hanging up. Go to website to enquire about delivery enter the account number on my last invoice and it tells me no such account number. Company run by Muppets with the IQ of a pelican!”

Helpful Report

Posted 3 years ago

“I been a customer for 20 years. I have been receiving text messages over the past few months telling me my delivery will be yesterday, yes that’s right YESTERDAY, the customer number is also incorrect. I been trying to call them for the past few days but you get on hold for a minute and the line then drops out.”

Helpful Report

Posted 3 years ago

“Wow, I thought I was the only one that had made 7 phone calls just to try and get a water delivery!!!!!!!!!!!!!! and I'm still waiting, what a joke. One very disgruntled customer.”

Helpful Report

Posted 3 years ago

“I would die dried waiting for my order delivery. I ordered three big bottles last 30/08, waited to get it delivered at least in a couple of days but nothing so far. Iv called Neverfail and the customer service told me my order would be delivered yesterday 10/09 but nothing so far. Iv called them back yesterday and the customer service told me my order will be delivered next Tuesday 14/09. Well, for this kind of service WATER it is disgusting half a month delay. Do we live in a first world country? For God’s sake… we are talking about water supply 😞”

Helpful Report

Posted 3 years ago

“The website chatline doesn't work. I wait on the phone for over an hour. Customer service person promises a delivery on 8 September. I receive a sms saying delivery will be made 9 September. Simply not good enough. Not prepared to wait on the phone for another hour. Give me strength!”

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Posted 3 years ago

“<b>this is a test </b>”

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Posted 3 years ago

“Haven’t had a delivery for months due to not being in the office then requested a delivery multiple times but without success. Then I received an invoice for a delivery that was never made. I’ve left multiple messages to advise that no delivery was ever made but I continue receiving demands for payment. This is a terrible company to deal with and I advise sourcing your water needs from anyone else you can.”

Helpful Report

Posted 3 years ago

“I have been calling to cancel my service for weeks because for the last 4-5 months they have only delivered 4 of the 15 bottles I need per month and they will not deliver them to my house any more but instead leave them outside my front gate on a rural property. Spent hours on hold with no answer or to be cut off. Live chat does not work. Email enquiries go unanswered. Once you get through to a staff member they are lovely but it takes hours to get through. I do not recommend signing up to this company for water deliveries.”

Helpful Report

Posted 3 years ago

Neverfail Spring Water is rated 3.2 based on 248 reviews