I was on the phone to cancel my monthly delivery, from 3pm until after 6pm. Waited until I was told I was next in the queue. Sent an email to cancel delivery, but the delivery turned up anyway! Invoice was sent to me the following day telling me I was overdue with my payment! I have telephoned them at least a dozen times today and each time I was number 35 in the queue. So I tried live chat - a 49 minute wait on that. I want to receive a revised invoice, which subtracts the payment I made a week ago. I used to ring Neverfail and the call was answered within a minute or so. What has happened??? The Neverfail service is sh—-house! I think the management really need to take a good,long look at their call centre and take action quickly. I have been a customer for over 12 years, but perhaps not for much longer.