Loyal Customers for over 3 years. They changed systems, somehow forgot to charge our card on file, then cut us off and got debt collectors on us. When we tried to get an understanding on what was going on, no customer service, chat disappeared, no call backs, no return emails nothing. Here is a tip, purchase a ZIP tap, we did and now we don't have the headache of a dysfunctional company. (and we're saving a bunch of money). When we finally got someone on the phone we asked to speak to a supervisor and they promised they would call us back...... we never heard from neverfail again.