I ordered Ceramic Well and stand on 10 October and the on-line status showed it would be delivered Friday 15 October but it never arrived. I rang your phone number at 8am WA time and was told I was 7 in the queue but I never got through. I went on-line to try and talk to a person but was informed I was "One of our Neverfail representatives will be with you shortly. You are number 63 in the queue. Your wait time will be approximately 91 minute(s). Thank you for your patience."'. Useless, I have now been hanging again on the phone for another hour and am 11 in the queue.