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The NGO Company Reviews

5.0 Rating 78 Reviews

100 %

of reviewers recommend The NGO Company

Company Reviews

Product Reviews

About The NGO Company:

We are an agricultural equipment e-commerce seller based in sunny Southern California. Our primary product offering includes a diverse range of 4,500-to-12,000-pound professionally rebuilt and reconditioned compact excavators from popular and established Japanese manufacturers such as Komatsu, IHI, and Mitsubishi.

We strive to deliver the best farm equipment buying experience with our direct-to-consumer business model. We are also a proud family-owned, customer-centric small business. What sets us apart in the industry is our top-notch reconditioning quality, ultra-responsive customer service, fast shipping, and detail-oriented product listing.

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Phone:

8402056182

Email:

info@ngollc.com

Location:

Long Beach,
Long Beach
California
90813

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The NGO Company 5 star review on 21st March 2024

The NGO Company 5 star review on 27th July 2023

The NGO Company 5 star review on 27th July 2023

The NGO Company 5 star review on 27th July 2023

The NGO Company 4 star review on 4th May 2023

The NGO Company 4 star review on 4th May 2023

The NGO Company 5 star review on 23rd April 2023

74

Anonymous

Anonymous // 01/01/2019

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“Couldn't be more pleased with both my Excavator and the service NGO has provided. Everything worked out just as stated and NGO has gone above and beyond as far as I am concerned. Great company and people.”

“Customer is awesome they go above and beyond never experienced anything like it. It’s been a great machine yeah it’s used but works the way that it’s needed and no major problems just the usual wear and tear”

“Ray’s customer service is above and beyond! He’s super knowledgeable and responds quickly to questions with informed answers. I’m very happy with my new Mini Ex and it’s in great condition for an almost 30 year old machine. I had a small issue when it arrived and Ray stepped up and took care of it right away. I couldn’t be happier!”

“I highly recommend the NGO company. Dealing with a company that is not close by, requires trust especially wiring money for equipment that hasn’t been delivered. Ray answered my many questions timely and was always positive in his communication. The machine that I thought I was buying is what was delivered. This thing can dig and pull trees out of the ground with no problem. Having no experience operating heavy equipment other than a tractor there is of course a learning curve. Everything is tight and runs smooth. My only regret is not ordering a larger one.”

“Awesome service.....glad to do business with them.”

“NGO has been an excellent company for us to work with. They were honest and upfront through the process of our purchase. Ray answered all of our questions and frequently provided us with updates. We admittedly had some reservations about doing a wire transfer and working with a company we had never seen to purchase a mini excavator we also had never seen. I spoke with a local contact who had recently purchased from NGO and he was very happy with the company and with his mini excavator. We have no reservations in highly recommending this company.”

“Ray was super helpful throughout the purchase process. He pulled all the loose ends together to make it a smooth and easy deal. My sale even required a 1500 mile delivery. I would use them again without question! Thank you Ray.”

“I purchased a PC 10 from NGO and am exceptionally happy with it. From getting the paint job i wanted to the professional customer service from Ray and the staff there. It felt kind of risky buying online and paying without seeing the product but I wouldn't hesitate about purchasing from them again and highly recommend to anybody that has just do it. From the beginning to now this company and Ray in particular has been nothing but professional. If i could give more stars I would.”

“Working with Ray was truly a pleasure. He kept us informed and we felt well-connected with the entire process. Ray's customer service is exemplary and our PC38UU-2 excavator showed up on time and in proper order - it's a real workhorse and a great asset. D. Fitchitt Allyn, WA.”

“I could not be happier with my experience dealing with the NGO Company. Every aspect of our transaction was above board and as advertised. I would do business with them in a heartbeat.”

“Very efficient and polite.”

“Ray, was very helpful....and knowledgeable. I am very glad because I have bought another mini excavator...it's larger cousin... Many glitches, initially, but all worked out. For the newbies...u can do it, u can operate the mini Excavator right off the bat...not saying u will be a great operator right away. But I never operated any earth moving equipment till today..... NGO...did what was contracted for and quiet a bit more. I am glad because another one is arriving soon. The hot shot that was used , thought it was 'brand new' not two decades old. If u need your asset to be transported, please do consider using the outfit NGO works with Please pass that on to the Team in Japan.”

“Very good customer service would highly recommend them”

“Never thought I would buy an excavator especially out of state from an online vendor. Ray answered all my questions and was very professional. He kept in contact every step of the way and was very helpful in all the processes. After I received it I used it on a large tree cleaning project. After just a few hours of use it broke a track. I contacted Ray and in just 2 days I had a brand new set of brand name Trojan tracks delivered to my house under warranty. There is one other little nonissue leak that that is expected from a close to 30 year old machine. Ray insists he will help resolve it but I’ve been procrastinating because of weather issues here in central Oregon. Don’t worry Ray I have the machine parked at my shop now. Just waiting for the weather to break and I’ll find that leak. If your interested in a excavator from NGO do not hesitate. Great company and great staff! Dave Sweet.”

“It's hard to make a large purchase from a company that you don't have any experience with, but so far I am happy with my refurbished mini-excavator. I am thankful for Ray as he is a great communicator. I ordered the machine based on online pictures, and a video in early January. It then took time to leave Japan and arrive via boat in Long Beach, CA I believe. I received it in late March.”

“At first, buying an excavator (a big investment) sight unseen is scary. The company made it as painless as possible. They provided updates, pictures, advice, and answered every question I asked promptly (many, many annoying questions). It was a great day when the shipping company backed the excavator off the truck and I took control. I've been running it for hours every day without a single hiccup and am enjoying the machine. I have no reservations at all recommending this company for their services. Customer service is not dead, this company, NGO has proven that.”

“Very friendly, transparent, and answered all of my questions before, during and after purchase. Very good communication.”

“The transaction was handled professionally and efficiently, thank you NGO!”

“Pleasant experience doing business with NGO.. Ray did absolutely everything he said he would do and then some. When the machine showed up with sub par tracks that weren't right Ray immediately took care of it. I would certainly do business with Ray again.”

“Ray and NGO proved to be very helpful and professional. Inbound recommended them to anyone.”

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The NGO Company is rated 5.0 based on 78 reviews