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One Call Claims Reviews

4.8 Rating 11,728 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,728 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Very helpful and quick service. Explained everything to me
Helpful Report
Posted 1 month ago
The guy that helped me today was very helpful and informative..I appreciate his time and effort
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Posted 1 month ago
The call handler was very patient & helpful today. AC3
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Posted 1 month ago
Very helpful, very friendly
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Posted 1 month ago
Absolutely horrendous no help what soever would never go with you again
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Posted 1 month ago
Service was excellent and very helpful
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Posted 1 month ago
EC2 was very polite and clear with her instructions
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Posted 1 month ago
User CA4 ,Very helpful
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Posted 1 month ago
Had an accident in June 2025 and had my car back in November 2025. This was due to my car being returned 3 times due unsatisfactory repairs carried out. The manager never returned my calls despite leaving multiple emails, live chat messages with my name, contact number, email address. The only contact i had was with the middle man. Prior to the third returned i requested images to be sent has I had lost all trust in this incompetent company. I never received images despite being reassured on 3 seperate occasion that I would receive images before my car was returned to me. If I could leave a zero star I would. I am also unable to upload my images and had no reply from the support team to assist me with this.
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Posted 1 month ago
Query was answered very quickly using online chat with an agent
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Posted 1 month ago
The lady was very helpful and polite and put us through to the department we needed
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Posted 1 month ago
Quality. answerd my questions jh1 was very polite and very helpful
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Posted 1 month ago
Many thanks to cm9 .she made it so easy for me as I have been so worried .as this is my first accident in 42yrs of driving .thank you so much
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Posted 1 month ago
I was treated with repect by MF1
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Posted 1 month ago
NZ1 was a good person to deal with. She was very efficient and proficient in dealing with this claim. A great telephone manner.
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Posted 1 month ago
Toni who handled the call was brilliant and enjoyed speaking to her. Handled my repair booking quickly and without hassle. Great customer service!!
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Posted 1 month ago
DK3 was business like and efficient. Thanks
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Posted 1 month ago
I was so lucky with the advisor I got, a young man called Tyler TB2. I am of the older generation and he explained everything to me with such patience, knowledge and kindness. A warm caring person. He made it so much easier to get through the questions that needed answering and explained why. I was dreading doing this but he made it into an enjoyable chat and we got it all done. Thank you Tyler you really helped
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Posted 1 month ago
TS6 was extremely understanding and helpful, he put me at ease and explained everything clearly, thank you
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Posted 1 month ago
I was in touch about my car that had been in an accident and I was looking for an update on my claim. I used the live chat on onecallclaims.co.uk and was assisted by Mellisa who was very helpful. I wanted clarification on the fact that I had insured a new car to begin on the 10th of December and that this had not impeded my claim on my old car. Melissa assured me that all was all in order and that the claim was valid and would progress. Her code is MF1
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,728 reviews