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One Call Claims Reviews

4.8 Rating 11,728 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,728 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Toni was very helpful and cheerful, she should be commended for her pleasant nature and professionalism.
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Posted 1 month ago
Tiffany dealt with my claim and replacement car in a polite, helpful and friendly way.
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Posted 1 month ago
Great service. Helpful, caring and understanding.
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Posted 1 month ago
Good professionalism.
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Posted 1 month ago
AW2 was very helpful excellent service.
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Posted 1 month ago
Customer query answered promptly. thanks.
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Posted 1 month ago
Bradley was very polite, explained everything and demonstrated empathy. Picked up on my DOB and wished me a happy belated birthday for yesterday.
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Posted 1 month ago
Tina TW3 organised everything I needed her to. She was lovely and explained everything, making sure I understood the process as we went through it.
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Posted 1 month ago
Mel was very helpful and helped me with what I needed
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Posted 1 month ago
Spoke to Agent MH3 who was very helpful with arranging the delivery of my car after repairs. Only took a few minutes.
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Posted 1 month ago
MP4 agent answered my question in about 10 seconds superb!
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Posted 1 month ago
The call handler (NZ1) was extremely helpful and patient guiding me through the process
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Posted 1 month ago
MJ1 was polite and courteous while guiding me through the first steps claims process
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Posted 1 month ago
Thaquery I had was answered fully and I have received the document I required. MP4 was extremely helpful.
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Posted 1 month ago
Cm9. A1 Very helpful and efficient
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Posted 1 month ago
Spoke with agent TB7 and she guided me through the claim paperwork with ease and professionalism. Thank you for your advise and support
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Posted 1 month ago
The service that I received was excellent from start to finish. The repairs have been completed to a high standard. Nothing was to much trouble. It was easy to use the chat line if any help was required.i would not hesitate to recommend you company.
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Posted 1 month ago
I phoned one call claims today and spoke to Agent JW3 who dealt with my quiry without any problems thankyou again
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Posted 1 month ago
Excellent customer service. TW3 was polite, professional with a warm friendly tone throughout. Not an easy task when I was an unhappy policyholder. A real credit to your organisation. Huge shame as I won’t insure with you again nor any of your sister companies. I have bad experiences in terms of your policies & procedures for both car & home insurance!
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Posted 1 month ago
Excellent and knowledgeable connected me to who I needed. Nicole or NZ1 was excellent
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,728 reviews