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One Call Claims Reviews

4.8 Rating 11,728 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,728 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Great customer care
Helpful Report
Posted 1 month ago
Really understanding and efficient
Helpful Report
Posted 1 month ago
Amazing and helpful. Tried her hardest to help find a courtesy car for me. MH3
Helpful Report
Posted 1 month ago
I called the number given to me by chat bot online and waited in a queue for a while. I was put through to NZ1 who was very polite and told me when I had enquired about my excess claim policy that was added to my car insurance , that I had phoned the wrong number and told me to phone my policy provider one call and gave me the number . Again I phoned the number , again waited in a queue , when I eventually got through the man who answered, again very polite told me I had the wrong number and to phone another number which he gave me , which was my first number that I called . I explained that I had already been on the phone to them and they gave me this numbered . He apologised but said that the first number was the one I had to call and didn’t know why I was told that. Feeling very frustrated and can’t find anything online to help me with my enquiry and no one to email .
Helpful Report
Posted 1 month ago
I had a great experience today as it was my first time making a claim Chloe put me at ease as I've had a very rough time the last six weeks and she was so nice and helpful her name is Chloe and you are so lucky to have her on your team. CM9 Anne
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Posted 1 month ago
KG3 was amazing he helped me out a lot.
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Posted 1 month ago
The whole process was managed and executed by the Agent (NZ1) very efficiently and professionally. The Agent was polite, patient and friendly at all times. Thank you, you for your support.
Helpful Report
Posted 1 month ago
Mark MP4 was very helpfull on live chat as I was struggling to get anywhere trying to get onto the insurance portal.
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Posted 1 month ago
When I eventually got through the young woman I spoke to was very polite, sympathetic to my situation and gave clear ‘next steps’.
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Posted 1 month ago
Very clear and helpful , understanding when I said I was struggling to explain / understand 10/10
Helpful Report
Posted 1 month ago
Very helpful and quick. Explained everything.
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Posted 1 month ago
The Lady over and beyond to help me and was very understandable. This lady(KATE)should be management as she has the right attitude and knows how to talk to people and help people.Thanku so much Kate, after having a very miserable few days ,you have helped me to become more relaxed.
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Posted 1 month ago
It's a good communication with staff, but it's dragging on a bit since early June,
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Posted 1 month ago
I spoke to CB3 and he was super nice and happy to help anyway he could
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Posted 1 month ago
One call claims have responded with kindness and clear information during what has been a traumatic event. I can't fault them.
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Posted 1 month ago
Gave 4 stars as I had a very long wait in phone even though I called at 9am. Spoke with CA4 who was lovely - Thankyou Hopefully now the rest of the claims process will be as good 🙏
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Posted 1 month ago
Onecall have been brilliant all the way through for me and I really appreciate the way they handled everything with a speedy response and professional manners could not recommend them more highly
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Posted 1 month ago
So far so good, excellent communication
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Posted 1 month ago
Well we’re do I start From the moment I contacted them, it was so easy they did all the work made me feel at ease in every step keep me informed of the progress either by phone or email The pick up and drop off drivers were very helpful can’t fault them I would defend recommend one call A1+ all day long My car was returned looking like new Thank you
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Posted 1 month ago
Quick to get through, very helpful, answered all my queries.
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,728 reviews