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One Call Claims Reviews

4.8 Rating 12,080 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 12,080 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

Very helpful the lady on the phone user number tw3
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Posted 3 months ago
KK2 dealt with my car and kept me informed on the repair progress. It went smoothly and I'm satisfied with the outcome on recieving the vehicle back.
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Posted 3 months ago
Clear and straightforward explanations
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Posted 3 months ago
Excellent service
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Posted 3 months ago
TW6 was very helpful in my inquiry
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Posted 3 months ago
5 star service From start to finish your staff were brilliant Many thanks
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Posted 3 months ago
After contacting One Call my queries and report of incident where dealt with efficiently and professionally.
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Posted 3 months ago
Knowledgeable call handler, solution focused
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Posted 3 months ago
Aron was so helpful and patient,he explained the process to me well and in detail and kept asking me if I need help at all time while I was filling the form. Thank you Aron Ac3
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Posted 3 months ago
Very helpfull good to know you can seek to someone with all the answers cheers kim
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Posted 3 months ago
DB5 was very helpful and fast with his response
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Posted 3 months ago
Handled in a very professional way , went through all the options very clearly and made me feel reassured my claim will be felt with effectively SS6 a credit to the company
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Posted 3 months ago
One Call Claims after hours agent failed to log my claim when I phoned at 19:50; this meant that I have to repeat my personal details and details of my motor accident all over again the next morning at 11:15 when I contacted One Call Claims again as I haven’t heard back from them. CI6 was kind and empathetic, she dealt with my claim efficiently by redirecting me to the One Protect/Allianz call agent.
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Posted 3 months ago
SA7 was very helpful and polite. Thank you.
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Posted 3 months ago
Great service, and BS1. Was so helpful and informative, thank you
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Posted 3 months ago
Answered phone quickly made process of claiming easy.
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Posted 3 months ago
I called this evening as I had had an accident. Everyone I spoke to were very polite and knowledgeable. I think the user id for the last person I spoke to was DK3. He kept me informed of everything he was doing, and I felt I was safe in his hands
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Posted 3 months ago
Very helpful and polite
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Posted 3 months ago
The Agent was very professional and very patient throughout the claim procedure. 5 star performance.
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Posted 3 months ago
The customer service from KG5 was excellent. I was reassured that my claim was valid also that I was not careless or stupid to have the accident but that others make mistakes.The questions were easy to answer and not technical in any way. I was promised a 24 hour response from a repair shop . All the information on my file about myself and the car was correct. A very reassuring phone call.
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Posted 3 months ago
One Call Claims is rated 4.8 based on 12,080 reviews