One Call Claims Reviews

Name: One Call Claims
Address: Unit 1, Carolina Court, Doncaster, Doncaster
Rating: 4.79

4.8 Rating 12,078 Reviews

96 %

of reviewers recommend One Call Claims

Company Reviews

Metrics

Info

4.8

Based on 12,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 5 star review on 15th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“as always great help and very polite MF1”

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Posted 3 months ago

“SA7 was very helpful today, just a bit disappointed that we have been waiting 6 weeks and our claim has not been processed”

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Posted 3 months ago

“Amazing service from amazing lady”

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Posted 3 months ago

“Very helpful with my claim, nice to be able to talk to someone on the end of the phone! Not always possible to access portal when working!!”

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Posted 3 months ago

“Ciprian(I think) was excellent. We were both severely rattled by our experience and he quietly and professionally walked us through the process and choices we had to make. His approach helped to make a difficult situation easier for us both.”

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Posted 3 months ago

“I spoke with Hayley at One Claims (HB1) she was courteous, polite, professional, friendly, and seemed very pleasant and had a good telephone manner, I explained what had happened to my vehicle, it was treated with the seriousness I thought it needed, well done Hayley. (HB1)”

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Posted 3 months ago

“Glad I called back and got to speak to Bradley, after been given misinformation first time round I called. He was very helpful.”

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Posted 3 months ago

“CA4 was efficient and friendly from the initial greetings to the farewell. Thanks very much.”

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Posted 3 months ago

“I found the service was very good and helpful in dealing with my claim”

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Posted 3 months ago

“Although there was a lot of standard text to read to me Maisy (MB5) was always friendly and efficient during the call.”

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Posted 3 months ago

“Dealt with New claim efficiently and with patience.”

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Posted 3 months ago

“One call claims made me happy as they didn’t make a drama took all my details and put me straight through to the people I needed to talk to”

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Posted 3 months ago

“TS69 Excellent customer service A credit to your company Many thanks for being so helpful and understanding”

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Posted 3 months ago

“Tb2 very helpful and informative with a very pleasant personality”

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Posted 3 months ago

“SM1 dealt with my query professionally and quickly. Excellent.”

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Posted 3 months ago

“Very good”

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Posted 3 months ago

“BS1 I called to report an accident and Bradley was polite and chatty which made the call easier, so thankyou for your help. Very professional service!”

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Posted 3 months ago

“Very helpful and prompt service from MP4 but I would rather speak in person .”

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Posted 3 months ago

“Agent CB3 explainer the process clearly and organised my courtesy car”

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Posted 3 months ago

“Operator NZ1 assited me with information regarding a potential claim and transfered me to the appropriate department to speak to the relevant adviser.”

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Posted 3 months ago

One Call Claims is rated 4.8 based on 12,078 reviews