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One Call Claims Reviews

4.8 Rating 11,710 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,710 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Ryan was extremely helpful, informative and patient. Thank you
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Posted 1 month ago
Was efficient and helpful
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Posted 1 month ago
I spoke to operator LS9 who was very helpful although she was unable to answer my specific questions as she deals with new claims only and has no information about my existing claim
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Posted 1 month ago
Just finished a call with LS9. I found this staff member to be extremely helpful, concise, and supportive throughout the conversation. She spoke clearly and was attentive to my questions. Thank you
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Posted 1 month ago
very nice and helpful
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Posted 1 month ago
SS6 made everything clear and understandable. Very efficient and polite Thankyou.
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Posted 1 month ago
Very friendly and efficient.
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Posted 1 month ago
KG4 she very clearly and patient to help me to sorted out my problems. Many thanks for her. I gave her Five Stars ⭐️⭐️⭐️⭐️⭐️ for her service today.💐
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Posted 1 month ago
Picked up the phone quickly. Asked clear and concise questions. Empathetic.
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Posted 1 month ago
Staff very polite and patient.
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Posted 1 month ago
7 days since my accident and I know nothing I don’t know where my car is being stored or if it’s been moved I wasn’t allowed to take personal items from car when it was recovered including the log book ! I haven’t been provided a guaranteed courtesy car within 3 days and their portal has no update - no one has called me at all - but I’ve called them about 100 times ! ONE CALL the irony
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Posted 1 month ago
Matt had a friendly, unhurried manner, while covering all the essentials, and including time for questions.
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Posted 1 month ago
Extremely helpful, went through extra mile to help me when I was unsure of what I needed to do.
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Posted 1 month ago
I would like to express my sincere appreciation for Tyler (TB2) at One Call Insurance. Today he demonstrated outstanding professionalism, genuine sympathy, and exceptional integrity. He is an honourable young man who provided service of the highest standard. His customer care was exceptional, and he represents exactly the level of quality and dedication that any company should be proud of, and not forgetting Antonia, who was equally as professional
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Posted 1 month ago
Fantastic help from Brad. Very efficient and helpful. Talked through the information regarding the accident. Very upsetting when you've been in an accident but he was very calm and sorted things quickly.
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Posted 1 month ago
Thank you HW6 for calling back and helping me with my enquiry
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Posted 1 month ago
Lady was very helpful about the fact I can delay claim to mend damage to my car til I can afford the cost. She spoke really clearly - ref is GS1. Someone called me from One Call a couple of days ago and I could not really understand what he was calling me about! Thanks, Caroline
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Posted 1 month ago
Tommy was extremely helpful.
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Posted 1 month ago
Contacted by TB7 this evening regarding an accident notified 2 weeks ago - unfortunately she doesn’t know her nearside from her offside, didn’t read my report and then put me through to an office that was closed.
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Posted 1 month ago
HB1 was very courteous and assisted me throughout this process which luckily I haven’t had to use in many, many years. Thank you.
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,710 reviews