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One Call Claims Reviews

4.8 Rating 11,717 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,717 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
I would like to express my sincere appreciation for Tyler (TB2) at One Call Insurance. Today he demonstrated outstanding professionalism, genuine sympathy, and exceptional integrity. He is an honourable young man who provided service of the highest standard. His customer care was exceptional, and he represents exactly the level of quality and dedication that any company should be proud of, and not forgetting Antonia, who was equally as professional
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Posted 1 month ago
Fantastic help from Brad. Very efficient and helpful. Talked through the information regarding the accident. Very upsetting when you've been in an accident but he was very calm and sorted things quickly.
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Posted 1 month ago
Thank you HW6 for calling back and helping me with my enquiry
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Posted 1 month ago
Lady was very helpful about the fact I can delay claim to mend damage to my car til I can afford the cost. She spoke really clearly - ref is GS1. Someone called me from One Call a couple of days ago and I could not really understand what he was calling me about! Thanks, Caroline
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Posted 1 month ago
Tommy was extremely helpful.
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Posted 1 month ago
Contacted by TB7 this evening regarding an accident notified 2 weeks ago - unfortunately she doesn’t know her nearside from her offside, didn’t read my report and then put me through to an office that was closed.
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Posted 1 month ago
HB1 was very courteous and assisted me throughout this process which luckily I haven’t had to use in many, many years. Thank you.
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Posted 1 month ago
KG3 again was extremely helpful and explained the process over the telephone. The service from this company is fantastic
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Posted 1 month ago
Really helpful and kind . Remembered my personal circumstances. The little things mean a lot .
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Posted 1 month ago
Louis was very patient and most helpful he was very detailed in his questioning
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Posted 1 month ago
Polite, straightforward, efficient.
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Posted 1 month ago
SA3-Shannon was really helpful and explained things thoroughly, great customer service
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Posted 1 month ago
Just like to say what a service HB1 was great from start of my claim to the end. Just explained everything and the process of what I need to do. Yhsnks for all of your help.
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Posted 1 month ago
RT4 & TW6 were both courteous and helpful and professional in dealing with the issues that arise in the situation we put in. Well done.
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Posted 1 month ago
SA7 helpful explained the things i was having difficulty with to a satisfactory conclusion thank you so much
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Posted 1 month ago
Can't fault the service. TG2 Could not have been more helpful.
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Posted 1 month ago
Quick & efficient
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Posted 1 month ago
Matthew, MJ2, was very professional and courteous. He was empathetic, caring and had a sense of humour. He explained things clearly. Overall he made the whole thing effortless for me.
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Posted 1 month ago
I am extremely happy with how my interaction with Natalie from One Claims went today. Very clear and respectful at all times. A pleasure to speak to and very happy ti answer any of my questions.
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Posted 1 month ago
DH8 Daisy was amazing. I was inundated with emails and having ADHD I got very overwhelmed with the process. Daisy calmly talked were the rough the process and was very clear on my next steps. She spent nearly an hour helping process the claim. This was just what I needed and tailored to my disability. Thank you and well done !
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,717 reviews