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One Call Claims Reviews

4.8 Rating 11,745 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,745 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
CB3 resolved my query very quickly. The forms however are not the best, nothing to do with the staff!
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Posted 1 month ago
Lovely person Joyful and efficient Give a 10/10
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Posted 1 month ago
No hassle,great help and very polite
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Posted 1 month ago
Very helpful, very professional
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Posted 1 month ago
Was very good and helpfull and polite BL3
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Posted 1 month ago
Very friendly, helpful and quick to address issues Thank you for your kindness
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Posted 1 month ago
MH9 answered my question a regarding a historic claim promptly via live chat. Good service given unlike most live chat options.
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Posted 1 month ago
Very efficient with initial enquiry.
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Posted 1 month ago
TS6 handled my call well. But he then wanted to put me through to the underwriter KGM. Having already spent 10mins or so with him and explaining I was on the way to work, he put me through only to be put into a queue with waiting music and no indication of how long I’d be waiting. Probably just to repeat everything a second time! Will pick this up later after work but won’t be impressed if I have to go through everything again! You need to streamline your process. Time is money to me as I’m sure it is for others made to jump through all these hoops and wait while your system is filled in.
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Posted 1 month ago
Politely dealt with all my questions
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Posted 1 month ago
Daniel was helpful on the phone and explained what I needed to do so I could easily understand
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Posted 1 month ago
Very helpful and informative jw1
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Posted 1 month ago
I was on the phone for well over a hour asking and helping with the enquiries Bethany was excellent her manner and patience with me were excellent but after the exchange to somebody else I was worn out with all the questions so I put phone down
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Posted 1 month ago
Very helpful and knowledgable . Keen to help and very polite JW3
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Posted 1 month ago
Called in and spoke to JM2 for a claim on my vehicle and she was friendly and thorough and all relevent information was promptly emailed through and the process moving forward clearly explained.
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Posted 1 month ago
Rang to notify of an accident. Call took some time to get to an adviser and a sluggish computer system didn't help the process but TB7 handling the call couldn't have been more helpful and reassuring in what for me was a completely new situation.
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Posted 1 month ago
Good communication, claim dealt with in timely manner thank you TW6
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Posted 1 month ago
Received a call to book my car for repair, MH3 was brilliant, clear, concise information and very patient during payment process. Excellent service.
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Posted 1 month ago
When I actually speak to someone that’s fantastic, however trying to communicate on line is awful.
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Posted 1 month ago
Very helpful, answering all my questions and making things much clearer. Thank you.
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,745 reviews