One Click Insurance Reviews

Name: One Click Insurance
Address: One Click, Saturn Building, Balby Carr Bank, Doncaster, Doncaster
Rating: 4.89

4.9 Rating 10,635 Reviews

98 %

of reviewers recommend One Click Insurance

Company Reviews

Metrics

Info

4.9

Based on 10,635 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Visit Website

Location:

One Click,
Saturn Building, Balby Carr Bank,
Doncaster
Doncaster
DN4 5JQ

Write Your review

Tell us how One Click Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful but I have to wait to complete my number plate change due to an error Username L06”

Helpful Report

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

“RG4 Ryan was a great help today and answered all my questions but responses between questions were very slow with long gaps. I am sure this was not Ryan's fault I expect One Click insist their operatives have to deal with several chats at the same time which leads to poor quality customer service. If a company is going to operate a DIY business model as One Click do and make it impossible to actually talk to anyone then it is important that alternatives are fast and efficient and you feel the chat operative is dedicated to your query after a long wait to get connected.”

Helpful Report

Posted 1 year ago

“I was happy with Ryan (RG4)who helped me via live chat. The online system was unable to help with a change of vehicle. A customer services phone line would be better than live chat in my opinion.”

Helpful Report

Posted 1 year ago

“Issue resolved by RG4. It would be nice if you didn’t have to queue to have contact with someone”

Helpful Report

Posted 1 year ago

“Great help, and happy with outcome”

Helpful Report

Posted 1 year ago

“LO6 Lucas did his best to help with what is an annual "nightmare" we have with any insurance I get”

Helpful Report

Posted 1 year ago

“I spoke to Ryan on chat he was very Friendly and most helpful with my query, Excellent service”

Helpful Report

Posted 1 year ago

“I am only leaving 4 star as everything was done efficiently as far as I can tell but I will not know until the refund is back in my account, Ryan g was very polite and efficient and well mannered and very helpful. How ever the refund should not of took the company almost 6 weeks and me having to contact the company is not good practice on the company side but Ryan dealt with the issue of the payment not being processed very quickly and efficiently many thanks Ryan G”

Helpful Report

Posted 1 year ago

“Good all round service from RG4”

Helpful Report

Posted 1 year ago

“L06 did the job”

Helpful Report

Posted 1 year ago

“Spoke to lucas as one click cancelled my insurance. He was very apologetic but couldnt really help. After me pushing it, he was excellent and managed to sort out the problem. Thank you Lucas for going the extra mile!”

Helpful Report

Posted 1 year ago

“Nice one RG”

Helpful Report

Posted 1 year ago

“I dealt with operator LO6. Query dealt with promptly and efficiently.”

Helpful Report

Posted 1 year ago

“Didn't wait too long on live chat and spoke to Harry E. I made a mistake on compare the market and didn't put in details of a previous claim. Contacted them as soon s policy docs came through to advise, very efficient. However my only issue was that I was charged £39 to change the policy on top of the extract insurance charge, even though I contacted them a few hours after the application. My mistake but thought I would be in the cooling off period and not be charged”

Helpful Report

Posted 1 year ago

“Happy to get things sorted 👍”

Helpful Report

Posted 1 year ago

“Prompt reply on the live chat from Lucas LO6.”

Helpful Report

Posted 1 year ago

“I spoke to LO6 today to cancel automatic renewals on my new home insurance policy and he was happy to arrange this after checking why I wanted it. Good response time and very willing to help. Good service”

Helpful Report

Posted 1 year ago

“Ryan was very helpful and sorted my problem. However One Click had included made up facts on my statement of fact on a new policy...so not happy that I had to notice them and get them amended. If i hadn't noticed, i wonder if it would have invalidated/complicated a claim! none of the corrections affected the price etc of the policy.”

Helpful Report

Posted 1 year ago

“very helpful HE4 was... would prefer to be able to call though”

Helpful Report

Posted 1 year ago

One Click Insurance is rated 4.9 based on 10,635 reviews