Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 589 Reviews

92 %

of reviewers recommend Pinwheel

Company Reviews

Product Reviews

Info

Visit Website

Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

Write Your review

Tell us how Pinwheel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so grateful that Pinwheel is a phone option for my teens. It's not perfect, but it works great for our needs. It's nice to not have the option to allow social media on their phones. Even if I had a moment of weakness and they talked me into allowing it, I couldn't. I also love that I don't have to worry about them turning in their phones to me at night since everything shuts down at the time I set. That's one less thing I have to remember each day and it's wonderful!”

Helpful Report

Posted 9 months ago

“Great customer service!”

Helpful Report

Posted 9 months ago

“I can't recommend Pinwheel enough to parents who are looking for piece of mind with a safe, functional phone they can customize for their child. Customer service is out of this world.”

Helpful Report

Posted 9 months ago

“Pinwheel is a great service, allowing my child to learn to use a phone in a controlled environment. They love the features and know that they can gain more control as they grow. Furthermore, technical support has been very responsive to my questions.”

Helpful Report

Posted 9 months ago

“Customer service was awesome! Let me know how to fix my issue in 1 minute. Also fixed an accounting issue. Love the text feature so I don’t have to wait on hold.”

Helpful Report

Posted 9 months ago

“Extremely helpful and polite”

Helpful Report

Posted 10 months ago

“Pinwheel has demonstrated reliable and convenient service in the times that I reached out to customer support. I highly recommend Pinwheel to families.”

Helpful Report

Posted 10 months ago

“Great customer service and great work with the pinwheel community.”

Helpful Report

Posted 10 months ago

“Customer support was great - wish we didn’t need them.”

Helpful Report

Posted 10 months ago

“Rizza was very helpful and stayed on the chat with me for a while until all of my questions were answered.”

Helpful Report

Posted 10 months ago

“I love being able to be in control over what my child can or cannot do on their phone. It allows us to be the parent, not some outside company that has no investment into our lives.”

Helpful Report

Posted 10 months ago

“I appreciate it the timely and comprehensive help I received when I called for support from Julia”

Helpful Report

Posted 10 months ago

“I feel supported by the Pinwheel team. We use this phone due to concerns with our son and they have been patient, attentive and helpful over the last two years!”

Helpful Report

Posted 10 months ago

“The help I received tonight was quick and easy and the technician that helped me was very kind. Thank you.”

Helpful Report

Posted 10 months ago

“Very nice customer service rep”

Helpful Report

Posted 10 months ago

“Very happy”

Helpful Report

Posted 10 months ago

“Easy process, and love the system, flexibility and control.”

Helpful Report

Posted 10 months ago

“Very quick response and my problem was solved immediately!”

Helpful Report

Posted 10 months ago

“After extensive research, we selected a Pinwheel phone for our middle school son and couldn't be happier. Pinwheel offers everything we were hoping for -- zero internet and social media, complete parent control over apps and contacts, and the ability to monitor all of my child's text activity to ensure the interactions are appropriate. On top of all this, the customer service is outstanding! I have engaged in several chats with customer representatives, and they have all been incredibly helpful. I feel confident that they will solve any issue that arises. I highly recommend Pinwheel to all the parents out there that want their children to have a phone for safety without the risks and distractions!”

Helpful Report

Posted 10 months ago

“I think it very helpful and I enjoy it a lot.”

Helpful Report

Posted 10 months ago

Pinwheel is rated 4.6 based on 589 reviews