Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 589 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so grateful that Pinwheel is a phone option for my teens. It's not perfect, but it works great for our needs. It's nice to not have the option to allow social media on their phones. Even if I had a moment of weakness and they talked me into allowing it, I couldn't. I also love that I don't have to worry about them turning in their phones to me at night since everything shuts down at the time I set. That's one less thing I have to remember each day and it's wonderful!”

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Posted 9 months ago

“Great customer service!”

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Posted 9 months ago

“I can't recommend Pinwheel enough to parents who are looking for piece of mind with a safe, functional phone they can customize for their child. Customer service is out of this world.”

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Posted 9 months ago

“Pinwheel is a great service, allowing my child to learn to use a phone in a controlled environment. They love the features and know that they can gain more control as they grow. Furthermore, technical support has been very responsive to my questions.”

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Posted 9 months ago

“Customer service was awesome! Let me know how to fix my issue in 1 minute. Also fixed an accounting issue. Love the text feature so I don’t have to wait on hold.”

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Posted 10 months ago

“Extremely helpful and polite”

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Posted 10 months ago

“Pinwheel has demonstrated reliable and convenient service in the times that I reached out to customer support. I highly recommend Pinwheel to families.”

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Posted 10 months ago

“Great customer service and great work with the pinwheel community.”

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Posted 10 months ago

“Customer support was great - wish we didn’t need them.”

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Posted 10 months ago

“Rizza was very helpful and stayed on the chat with me for a while until all of my questions were answered.”

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Posted 10 months ago

“I love being able to be in control over what my child can or cannot do on their phone. It allows us to be the parent, not some outside company that has no investment into our lives.”

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Posted 10 months ago

“I appreciate it the timely and comprehensive help I received when I called for support from Julia”

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Posted 10 months ago

“I feel supported by the Pinwheel team. We use this phone due to concerns with our son and they have been patient, attentive and helpful over the last two years!”

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Posted 10 months ago

“The help I received tonight was quick and easy and the technician that helped me was very kind. Thank you.”

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Posted 10 months ago

“Very nice customer service rep”

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Posted 10 months ago

“Very happy”

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Posted 10 months ago

“Easy process, and love the system, flexibility and control.”

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Posted 10 months ago

“Very quick response and my problem was solved immediately!”

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Posted 10 months ago

“After extensive research, we selected a Pinwheel phone for our middle school son and couldn't be happier. Pinwheel offers everything we were hoping for -- zero internet and social media, complete parent control over apps and contacts, and the ability to monitor all of my child's text activity to ensure the interactions are appropriate. On top of all this, the customer service is outstanding! I have engaged in several chats with customer representatives, and they have all been incredibly helpful. I feel confident that they will solve any issue that arises. I highly recommend Pinwheel to all the parents out there that want their children to have a phone for safety without the risks and distractions!”

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Posted 10 months ago

“I think it very helpful and I enjoy it a lot.”

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Posted 10 months ago

Pinwheel is rated 4.6 based on 589 reviews