Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 589 Reviews

92 %

of reviewers recommend Pinwheel

Company Reviews

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tech-support via text messaging has come in very handy for our family on a few occasions. All of the tech-support people are extremely patient and helpful.”

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Posted 10 months ago

“Support has always been very helpful. We're happy with the service”

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Posted 10 months ago

“The service was great. They helped right away.”

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Posted 10 months ago

“I've been very happy with Pinwheel for my children and with their support. Tonight I had a question that Faith R helped me with and she was great!”

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Posted 10 months ago

“They've thought of everything! My wife and I are so impressed with the Pinwheel phone! It gives parents great control, including monitoring our son's texts, and approving (or rejecting) contacts and apps. I highly recommend it!”

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Posted 10 months ago

“Difficult to manage through caregiver portal”

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Posted 10 months ago

“This is a good first phone for a kid. But there are some areas of frustration that make me want to pull the plug and move on. We have had multiple issues with loading apps. The phone locked us out asking for a passcode design that we never set up. And I do want to be able to have control over who my son has in his contacts if a group of friends wants to have a group chat and just one of those are not in his contacts he is excluded from the chat by the pinwheel program.”

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Posted 10 months ago

“We love that our daughter can have access to some apps. My favorite part of the Pinwheel service is that we can set the “sleep mode” to turn off functions at night. We like that she can keep her phone with her overnight without access but still setting and using the alarm.”

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Posted 10 months ago

“Good customer service interaction with Liz to get partial refund after phone was lost.”

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Posted 10 months ago

“Helpful staff”

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Posted 10 months ago

“Great kids phone, and customer service.”

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Posted 11 months ago

“great customer service”

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Posted 11 months ago

“It is a great way to monitor them while letting them have growing independence.”

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Posted 11 months ago

“Would have been excellent if I got it while my kid was younger, however middle school work requires googling for research, etc.”

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Posted 11 months ago

“I ordered the pinwheel phone per a recommendation from a friend who uses one. My family of five use iPhones but my child has found a work around all the settings and tries to access adult content. I payed rush shipping and received the pinwheel phone for my child to have a phone to use for while I am out of town. I wanted it to be safe and zero access to the internet. After about a hour of having the phone turned on I found a loophole to access the internet. This was not through a third party downloaded app as I did not download those. This was through a privacy policy link under a tab in settings. Normally I’d be quick to return something with this kind of problem but instead I reached out to the company. They were so prompt and treated this issue as an urgent matter. I received a call from Ralph their lead and was told he had solved the problem and closed the loophole. This was less than 10 hours after they opened for the day. I felt very heard and was very impressed. I have been waiting years for iPhone to fix some of the problems in parental controls and settings and pinwheel took less than a day. Thank you Ralph and to the engineers for taking this matter seriously and finding a solid fix so my child is safe. Because of how this was handled I would absolutely recommend this company! If you buy a phone and find any problems reach out to their customer service and they will help you quickly.”

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Posted 11 months ago

“Great product and has allowed our family to safely grow in the world of technology”

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Posted 11 months ago

“We have loved our pinwheel experience. This is our second round using it and I’m so grateful for the protection it gives my kids and the peace of mind I have.”

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Posted 11 months ago

“Prompt, courteous, made helpful suggestions.”

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Posted 11 months ago

“Julia was so helpful! She answered all my questions and cleared up all the confusion we had about renewing!”

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Posted 11 months ago

“Good overall, with some occasional glitches unfortunately but, I like being able to monitor my son’s usage and texts messages. Virtual customer service is helpful and a nice option.”

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Posted 11 months ago

Pinwheel is rated 4.6 based on 589 reviews