Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 590 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rizza was very patient and worked with me trying everything to get an app to show. We finally got it. Thank you for all of your help.”

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Posted 1 year ago

“We love pinwheel, and so do my kids! They only had flip phones before this. Thanks to pinwheel we can have some control over the phone while teaching the kids about setting limits on apps and appropriate smart phone usage. All while we have the safety of knowing the kids cant get on the internet. And at night we can shut it all down so they can sleep. Thanks pinwheel!”

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Posted 1 year ago

“Great customer service with quick response.”

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Posted 1 year ago

“So far pinwheel has given me a great experience. It has the apps needed for everyday living and some for hobbies. The customer support always gets back to you really fast and they do an excellent job at resolving your issues. If you are looking for a phone that does not have pesky addictions then go with this one!”

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Posted 1 year ago

“I recommend Pinwheel to everyone.”

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Posted 1 year ago

“Love being able to text support. I have had two issues where I needed to reach out for support, and both times the issue was resolved without delay.”

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Posted 1 year ago

“Pinwheel support has always been very responsive and helpful!”

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Posted 1 year ago

“Helpful for them to force upload the apps we were waiting on.”

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Posted 1 year ago

“Tony was a fantastic help in solving my issue with apps loading. Fixed my problem in no time at all!”

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Posted 1 year ago

“Absolutely superb customer service!”

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Posted 1 year ago

“So far, 6 months in, I am happy with my 12 yo daughters pinwheel phone. There have been a few hiccups, it is definitely more work than just handing your kid an iphone and setting up 'parental controls.' (Hint: apple parental controls don't work! Quick google search verifies.) Certain apps that require a sign up are kind of a lot of work because it must be done from a different phone and then login on the pinwheel. Sometimes it is a hassle but I've always been able to figure it out eventually. The pinwheel monitoring uses quite a bit of data so we had to go with an unlimited plan instead by the gig so that was a downside. The phone has weird notifications frequently that are nothing, which is annoying. And lastly, since I'm not familiar with samsung I have had to google how to do certain things on the phone but because of the pinwheel restrictions, the typical samsung things don't work so it's a bit of work to figure out. (Like shutting down apps.) But for the peace of mind of making sure my daughter has REAL parental controls, is only allowed certain apps, and certain contacts, is so worth any hassle we've encountered so far. And for the hassles I haven't been able to figure out on my own Pinwheel support is awesome. Their live chat is very responsive, quick, and helpful. I've been happy with the app selection so far as well. Only one app that I wanted was not already in the library/unable to be approved. Overall would recommend and will get one for my son when he's ready for a phone.”

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Posted 1 year ago

“Quick, Easy, Painless. Thanks!”

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Posted 1 year ago

“The tool worked well and the support was great.”

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Posted 1 year ago

“Rachel A. was so terrific. She was patient while being confident she could resolve the issue. She resolved everything with care and grace. Thank you, Rachel.”

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Posted 1 year ago

“Pinwheel has been a lifesaver for our family. We purchased two phones and have been very satisfied with the operating systems, the parental controls, and the customer service. They are prompt, kind, and always willing to help.”

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Posted 1 year ago

“Great communication with customer service.”

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Posted 1 year ago

“There's no price on my child's safety. I can't think of anything more important when giving kids tech than keeping them safe. Thank you, Pinwheel!”

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Posted 1 year ago

“Pinwheel is a great phone for children. There are way to many unwholesome things that are not age appropriate on a regular phone. This phone allows for age appropriate safe guards. There customer service is excellent as well. A parent's must for a great phone.”

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Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

“I appreciate the way I get to guide my child as she learns good cell phone etiquette and safety.”

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Posted 1 year ago

Pinwheel is rated 4.6 based on 590 reviews