Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.95

5.0 Rating 273 Reviews

100 %

of reviewers recommend Rainbow Medical

5.0

Based on 273 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

Visit Website

Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good at adapting based on my needs”

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Posted 1 year ago

Thank you so much for taking the time to leave us feedback. We are thrilled to hear that you had a great experience with Rainbow Medical. We appreciate your kind words and are especially delighted to know that our team was very good at adapting based on your needs. It is our utmost priority to provide personalized and tailored care to each of our patients, and we are glad to hear that we met your expectations. Once again, thank you for your support and for choosing Rainbow Medical. I will personally pass on your feedback to all the clinicians you have worked with on your journey. Take care Andrew Patient experience.

Posted 1 year ago

“Zuzanna was amazing with Lochie, very clear and very empathic. She dealt with both him and his mum (me) extremely well, asnwering any questions and concerns we had. Lochie would like to add that she was very understanding and offered great ways which could help him. Thank you”

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Posted 1 year ago

Hi Lochie and Mum, Thank you so much for leaving us a fantastic 5-star rating! We are thrilled to hear that you had a wonderful experience at Rainbow Medical. We appreciate your kind words and are glad to know that Zuzanna provided excellent service to both you and your mum. Zuzanna is indeed an incredible team member who goes above and beyond to ensure clarity and empathy during appointments. We are delighted to hear that she addressed all of your questions and concerns with utmost care. It's also great to hear that her understanding and helpful suggestions made a positive impact on you. We truly value your feedback and are grateful for your support. Thank you for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 1 year ago

“Follow up appointment online, quick and efficient service.”

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Posted 1 year ago

Good afternoon and thank you very much for your feedback. I will pass this on to the clinician you worked with. As always, if you need anything, please reach out to myself; I am around Mon-Fri, 9-5:30. Take care Andrew Patient experience.

Posted 1 year ago

“Diane is great at putting you at your ease and getting to the root of the issues that led you to the service.”

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Posted 1 year ago

Good afternoon Robert, Thank you for your feedback; it is great to read how Di has made you feel – she has the same effect on me. I wish you all the best on your journey and getting to the root of matters if extremely positive so early on. Take care Andrew Patient experience.

Posted 1 year ago

“Very professional, but down to earth and kind”

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Posted 1 year ago

Good afternoon Louise and thank you for your feedback. I will pass this on to those that have been involved in your care. '... professional, but down to earth and kind' sounds like a perfect mix to me and is a perfect description. Take care Andrew Patient experience

Posted 1 year ago

“The process has been quick and easy with both Grace and Dr Vilanova taking the time to listen, advise and support. Thankyou!”

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Posted 1 year ago

Good morning Helen, Thank you for this feedback. Grace has worked with us from the beginning and we value her greatly; I am glad to read of the support and compassion she has showed you. I will pass on all your feedback to both Grace and Dr Vilanova when I see them today. Take care Andrew Patient experience.

Posted 1 year ago

“We saw Atholl for our first appointment in my daughter’s ADHD assessment process. What a lovely person he is and clearly very talented. He put us both at ease and got to know us remarkably well over an hour or so. His insights and questions were very perceptive, helpful and made me feel understood. I’m sure he can help us a lot. I would highly recommend him and this professional organisation as a whole.”

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Posted 1 year ago

Good morning, Your feedback really lifts the spirit; I know Atholl well and he is as meticulous as you say, as well as showing great compassion. I'm always in close contact with Atholl and he provides me with patient feedback regularly, just to make sure we are doing all we can for our patients. As you progress with your journey with your daughter's ADHD assessment, please feel free to contact me with any questions or concerns. Take care Andrew Patient experience.

Posted 1 year ago

“So far the whole experience has been organised, professional and supportive for both myself (parent) and my son. Rachel has been great and really taken the time to explain everything ensuring that my son feels heard and understood. We are now looking forward to the next step of our journey with Rainbow medical”

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Posted 1 year ago

Good afternoon, Thank you for taking time to leave us feedback of your experience. We listen and reply to all the feedback we receive. We consider ALL feedback is important (the good and the bad). I am heartened to read that your son feels heard and understood. I will pass on your feedback directly to Rachel today. Take care Andrew Patient experience.

Posted 1 year ago

“Dr Villanova has been fantastic. He listens to my concerns and helps us make the best steps for my treatment. I never feel rushed and he makes me feel at ease during our sessions.”

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Posted 1 year ago

Hi there and thank you for leaving feedback for Dr Vilanova. Despite time constraints sometimes, Dr Vilanova always does his very best by his patients and I'm glad to hear that you are never rushed and are at ease during your consultations. Take care Andrew Patient experience.

Posted 1 year ago

“After several years of problems with our son not wanting to attend school, things got worse around 7 months ago. He started feeling constant nauseous before school at school and then this then extended to playing football and going out to family outings he stopped travelling in the car and stopped seeing his friend, just ended up in his room gaming. After numerous referrals by the school and no counselling available , constant school meetings it took its toll on our family. We looked into private assessments for him due to the lengthy NHS waiting lists and we found Rainbow Health and thank goodness we did. This company has been amazing we are 2 months in and they have been supporting us every step of the way. Rachel helped Lewis through the assessment stages and then the team sprang into action at the 11th hour when we couldn’t get him in the car to meet Dr Villanova , the whole team Pav, Rachel,Andrew all helped to get a video link sorted. Dr Villanova is a lovely caring understanding gentleman and quickly diagnosed him with panic attacks agoraphobia and kindly help with medication. 3 weeks in and he has done amazing he has finally started to leave the house. We have a long way to go he will also need medication for ADHD but the pressure has finally been lifted of the overwhelming feeling as parents to help your child and getting no where. Rainbow 🌈 Medical are now with us on this journey and it’s been amazing to start to see the results. Sorry for the long review but I am sure some other parents out there will relate to our story.”

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Posted 1 year ago

Good afternoon, Please do not apologise for leaving comprehensive feedback; we think sharing your journey will help other families that are on a similar journey. It is heartening to read of the progress that has been made in such a short period of time. This is a journey, and any journey of this nature is hard and does take time. I will be sure to speak to Rachel, Dr Turner (Sebrina), Pav and Dr Vilanova. And thank you for mentioning me, I am humbled and appreciate your feedback. Please keep us updated on your journey. Take care and all the best Andrew Patient experience.

Posted 1 year ago

“I would just like to thank the amazing team of professionals at Rainbow Medical. We have recently had Sabrina visit our home for a first CBT session with our 15 year old son whom at the moment has had difficulty going out of the house, not attending school and stopped taking part in football and other social events. He initially was very defiant that he was not going to talk or engage in any conversation with Sabrina but slowly her first meeting with him ended up with her sat on our stairs with a coffee very relaxed just chating with him. We have a further visit booked and together with some medication he has been prescribed, 3 weeks in he has started to go out and engage with friends. We look forward to seeing you soon Sabrina to continue working with Lewis and supporting us as a family.”

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Posted 1 year ago

Good afternoon to you and your family, Thank you for your feedback. The road to recovery is a journey and I am glad to read that your journey has begun well. It is also great to hear that they make a good match and get on well; sometimes that takes time. We value Dr Turner greatly here at Rainbow Medical; she is a very experience senior psychologist. I will pass this feedback to Dr Turner directly when I next speak to her. Take care Andrew Patient experience

Posted 1 year ago

“Very nice, love being with them”

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Posted 1 year ago

A good but windy morning to you, Thank you for your feedback. I will let those involved in your care know. I'm always around should you need anything or have any questions. Take care Andrew Patient experience.

Posted 1 year ago

“Great experience as a parent of a neurodiverse teenager. Very well organized, very professional staff, top support, hands-on caring team. You feel wellcome, safe and well supported from the very beginning. Best clincial approach and extremely efficient management. Highly recommended!”

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Posted 1 year ago

A good morning to you (it's fine-ish weather here in Leicester – a little windy), Thank you taking the time to give us feedback; we use all feedback to help inform and improve the patient experience. I will be sure to pass on all your feedback personally to the clinicians and staff that have been involved in your care. And I'm always around should you have any questions or concerns Take care Andrew Patient experience.

Posted 1 year ago

“very relaxed and calm envoriment Di put us at ease straight away”

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Posted 1 year ago

Good afternoon, Thank you for your feedback. I will be speaking to Di later today and I will let her know. Take care Andrew Patient experience.

Posted 1 year ago

“Online sessions this week. Went well.”

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Posted 1 year ago

Good morning to you, It's great to hear the online sessions worked out; surprisingly we've not had any technical issues with our online consultations. Let me know if you have any difficulties at all. Take care Andrew Patient experience.

Posted 1 year ago

“Rainbow provide an outstanding service”

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Posted 1 year ago

This means a lot to us. Thanks. Take care Andrew Fuller Patient experience.

Posted 1 year ago

“Dr Villanova is someone who is clearly outstanding at what he does but also has such a personable touch. I look forward to meetings with him”

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Posted 1 year ago

Good morning Jordan, A thank you from me for your feedback. Dr Vilanova is working in Germany currently but upon his return I will pass on your feedback. It's great to hear that you two just 'clicked'. The sun is out here in Leicester; have a great day, Jordan. Andrew Fuller Patient experience.

Posted 1 year ago

“Really happy with the service I've received from Rainbow, prompt efficient communication. Dr Vilanova was pleasant and approachable. After being under the CAMHS service for 3.5 years, we'd literally come to the end of our tether. My poor daughter has been struggling so much, I wish I'd done this sooner. Would highly recommend.”

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Posted 1 year ago

Good morning, First, thank you for the feedback. We review all our policies that touch the patient experience, so this really helps us. Dr Vilanova does have a personable and 'plain english' approach and I'd glad this is what you have experienced. You have my direct contact details if you have any concerns of questions. I will pass on your feedback to Dr Vilanova personally. Best wishes to you both. Andrew Patient experience

Posted 1 year ago

“I was a pleasure to meet Dr Vilanova, we were visiting to look at alternatives for the support of our daughter into adult MH care. He seems to have a pragmatic and reasonable approach and uses great reasoning. My daughter enjoyed the session and believes that she'll be happy to have Dr Vilanova working with her and her therapist going foward. I'm very happy with the outcome.”

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Posted 1 year ago

Good morning, I will be speaking to Dr Vilanova later this morning and I will be sure to pass on your feedback. We are all only human and no one is perfect; that's why feedback is important, both the good and the bad. It helps us grow, and while we cannot be 100% perfect, we can grow. So thank you for your feedback. It is reassuring to hear that you found Dr Vilanova personable and concise, and that a mutual and happy outcomes was reached. I wish you and your family all the best Take care Andrew Patient experience.

Posted 1 year ago

“Great as always”

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Posted 1 year ago

Rainbow Medical is rated 5.0 based on 273 reviews