Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

4.9 Rating 271 Reviews

100 %

of reviewers recommend Rainbow Medical

4.9

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

Visit Website

Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atholl put my daughter and I at ease straight away. He was very calm and patient. He explained everything very well and was reassuring.”

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Posted 1 year ago

Thank you so much for taking the time to give us feedback. I truly appreciate your feedback and I'm thrilled to hear about your experience. Atholl is an exceptional member of our team, and we are delighted that he was able to put both you and your daughter at ease from the start. His calmness, patience, and clear explanations are some of his greatest strengths, and we are glad they helped to reassure you. I will pass on your feedback to Atholl myself. We use all feedback to improve our pathways (no one is ever perfect, but we do want to improve if we are able); I look after patient experience and it really helps me out to hear about all the interactions you have with us. Once again, thank you for your kind words and for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 1 year ago

“I never felt rushed in our consultation and the counsellor was able to empathise with our current situation.”

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Posted 1 year ago

Thank you so much for your feedback. We truly appreciate your kind words and positive feedback about your experience. I'm gladdened to hear you never felt rushed during your consultation and that our counsellor was able to empathise with your current situation. Providing a comfortable and understanding environment for our patients is of utmost importance to us, and we are glad that we were able to meet your expectations. We are committed to providing exceptional care and support to all our clients, and your feedback is great encouragement for us. Thank you once again for choosing Rainbow Medical. I will pass on your feedback to those you have worked with. Take care Andrew Patient experience.

Posted 1 year ago

“Dr Vilanova was professional, but also pleasant, friendly and reassuring.”

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Posted 1 year ago

Dear Linda, We greatly appreciate your feedback. Dr. Vilanova is thrilled to know that you found him professional, pleasant, friendly, and reassuring; your feedback came through as we were talking. It is always our top priority to ensure a positive and comforting experience for our patients. Once again, thank you for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 1 year ago

“Annette did my ADOS and made me feel really comfortable.”

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Posted 1 year ago

Hi there Leah, I truly appreciate your feedback and I'm thrilled to hear about your positive experience with us. It's great to read that Annette, who conducted your ADOS assessment, made you feel comfortable throughout the process. Our team always strives to create a friendly and welcoming environment for all our patients. I speak to Annette often and I will pass on your feedback directly. Thank you once again for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 1 year ago

“A very good experience as always in the medication review for my daughter. The doctor is calm and down to earth which is great as he puts her at ease and she is happy to speak with him.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Rainbow Medical. I appreciate your kind words and I'm delighted to hear about your daughter's experience during her medication review. I'm gladdened to know that our doctor's calm and down-to-earth nature has put your daughter at ease and made her feel comfortable speaking with him. Ensuring the comfort and happiness of our patients is a top priority for us. Once again, we appreciate your positive feedback. Should you have any further needs or concerns, please don't hesitate to reach out. I speak to Dr Vilanova daily and I will pass on the feedback of your daughter's experience directly. Take care Andrew Patient experience.

Posted 1 year ago

“Thank you Dr Vilanova for helping to treat me I feel very relieved and I couldn't have picked a nicer Dr especially as I am a quiet and shy person. My dad said you helped him a long time ago and he wishes you still worked at the NHS.”

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Posted 1 year ago

Good morning Evelyn, We all like Dr Vilanova here too; lots of compassion and very personable. You will get on great. I'm quiet and rather shy too; I see it more like a superpower! You are perfectly right, Dr Vilanova worked in the NHS for nearly thirty years and he does say to me that he misses all his patients. Dr Vilanova had fond memories of his time in the NHS and I think you'll be in very good hands with him. I will be speacking to Dr Vilanova later and I will pass on your feedback in-person. Take very good care of yourself Andrew Patient experince.

Posted 1 year ago

“Always a very helpful time with Dr Vilanova. He is professional, a very confidential person and comfortable to talk to. I have no hesitation at all in recommending this very knowledgeable consultant.”

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Posted 1 year ago

Good afternoon, Thank you so much for your wonderful 5-star rating of Rainbow Medical. We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with Dr. Vilanova. We pride ourselves on providing professional and confidential service, and it is so gratifying to know that you found Dr. Vilanova to be knowledgeable and comfortable to talk to. Thank you once again for recommending our clinic and Dr Vilanova. If there is anything else we can do for you in the future, please do not hesitate to reach out. Take care Andrew Fuller Patient experience.

Posted 1 year ago

“Efficient follow-up appointment.”

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Posted 1 year ago

Good afternoon Lucy, Thank you so much for your 5-star rating of Rainbow Medical! We appreciate your kind feedback and I'm thrilled to hear that you had a positive experience with us. Efficient follow-up appointments are something we strive for at Rainbow Medical, and we are delighted that it met your expectations. Our team works hard to ensure that all our patients receive the best possible care, and we are glad to know that we could provide you with a smooth and productive follow-up. Once again, thank you for your feedback and for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 1 year ago

“Amazing experience at rainbow felt comfortable at all times and made the process as simple as possible. Thanks to Nadine farihd and Dr Vilanova”

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Posted 1 year ago

Dear Lily, Thank you so much for giving Rainbow Medical a stellar 5-star rating! We appreciate your feedback. I'm especially glad to read you felt comfortable throughout the entire process and that we were able to simplify it for you. I would like to extend a special thanks to Nadine and Dr. Vilanova for their outstanding dedication and commitment to providing you exceptional care. Your kind words are a testament to their hard work and expertise. I will pass on your feedback to them both directly. Once again, thank you for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 1 year ago

“Great, very helpful and useful and a good experience”

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Posted 1 year ago

Good morning Robert, Thank you so much for taking the time to rate Rainbow Medical with five stars! We really appreciate your feedback. I'm thrilled to hear that your experience with us was helpful. It is our top priority to provide excellent service and ensure that our patients have a positive experience. I will pass on your feedback to Dr Vilanova and all the clinicians you have worked with. If you have any questions, please reach out to me. Take care Andrew Patient experience.

Posted 1 year ago

“I was EXTREMELY anxious going to my interview, but Atholl was pleasant, friendly, welcoming, and easy to talk to. He did as much as he could to put me at ease, even saying he was fine with my fidgeting and not holding eye contact. This helped me enormously. This whole process is a lot for me to deal with, and I very much appreciated the fact that the interview was far less formal than I had feared. I feel genuinely lucky that it was Atholl who interviewed me.”

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Posted 1 year ago

Dear Linda,Thank you so much for your kind words and for giving Rainbow Medical a 5-star rating! We greatly appreciate your feedback and are thrilled that you had such a positive experience with Atholl. We understand that consultations can be nerve-wracking, and we are glad to hear that Atholl made you feel at ease. His pleasant, friendly, and welcoming demeanour certainly contributes to creating a comfortable environment for our patients. We are delighted to hear that Atholl understood and accommodated your anxiety, reassuring you that he was fine with your fidgeting and lack of eye contact. We believe that empathy and understanding can go a long way in helping patients feel at ease. We are grateful for your appreciation of the less formal nature of the process. At Rainbow Medical, we strive to provide a relaxed and friendly atmosphere while still ensuring professionalism. Once again, we are delighted with your positive experience, and we feel fortunate to have Atholl as part of our team. If you have any further feedback or questions, please don't hesitate to reach out. We value your support and hope to provide you with exceptional experiences in the future. Warm regards, Andrew Patient experience.

Posted 1 year ago

“Andrew and doctor Josep are so helpful.”

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Posted 1 year ago

Thank you so much, Nouf, I'm happy to help and I am always around should you need anything. Dr Vilanova said to say thank you for your feedback. Take care Andrew Patient experience.

Posted 1 year ago

“Chloe was very knowledgeable and understanding. She made me feel at ease during an appointment that I was apprehensive about :)”

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Posted 1 year ago

Dear Maisie, Thank you so much for your five-star rating of Rainbow Medical! We greatly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us. Chloe was delighted to learn that she was able to make you feel at ease during your appointment. Her knowledge and understanding, combined with her comforting demeanor, are some of the qualities that we strive for in our team members. It's fantastic to know that she could alleviate any apprehension you may have had. Thank you once again for choosing Rainbow Medical. Take care Andrew Fuller Patient experience

Posted 1 year ago

“Having met with Dr Josep Vilanova previously regarding a family member, I was already familiar with his personable manner, his ability to put me at my ease during my appt, as well as explaining my condition to me, what this meant and how Rainbow Medical might be able to support me. He was clear with the next agreed upon steps and I found him to be kind and understanding. Many thanks”

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Posted 1 year ago

Dear Louise, Thank you so much for your review of Rainbow Medical. We appreciate your kind words and are delighted to hear that your experience with Dr. Josep Vilanova has been exceptional. It's great to hear that you were already familiar with Dr Vilanova's personable manner and that he made you feel at ease during your appointment. We strive to provide a comfortable and understanding environment for our patients, and we're glad to hear that Dr. Vilanova successfully explained your condition and how Rainbow Medical can support you. I will make sure to pass on your kind words to Dr. Vilanova, as he will be thrilled to hear about your positive feedback. Thank you once again for choosing Rainbow Medical, and we look forward to providing you with continued exceptional care in the future. Take care Andrew Patient experience.

Posted 1 year ago

“the whole process has been extremley well managed, no stress or aniexty caused for my grandson would highly recommend”

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Posted 1 year ago

Good morning, We truly appreciate your support and recommendation. We are thrilled to hear that the whole process has been extremely well managed and that it didn't cause any stress or anxiety for your grandson. Providing a calm and comforting experience for our patients is always our top priority. Your kind words mean the world to us, and we are grateful for your trust in our services. If you or your family need anything in the future, please don't hesitate to reach out. Once again, thank you for taking the time to leave us a wonderful review. We hope to continue delivering exceptional care to you and your loved ones. I will pass on your feedback directly to all those that have worked with you and your grandson. Take care Andrew Patient experience

Posted 1 year ago

“Dr Vilanova is an exceptional Psychiatrist. He listens carefully, is totally non judgemental , calm and caring. He is always on time, dependable and a completely confidential. I have no hesitation in recommending him or Rainbow Medical.”

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Posted 1 year ago

Thank you so much for your 5-star rating and for taking the time to share your positive experience with Rainbow Medical. We truly appreciate your recommendation and feedback. Dr. Vilanova is an exceptional Psychiatrist, and we are glad to hear that you found him to be so attentive, non-judgmental, calm, and caring. We strive to provide a comfortable and confidential environment for all our patients, and we are glad to know that you had a positive experience with us. Thank you again for your kind words and for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 1 year ago

“Grace is a lovely lady, very kind and takes her time to listen to everything you have to say. From the get go, myself and my daughter have felt comfortable around Grace . I could not recommend Grace anymore!”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Rainbow Medical! We are glad to hear that you and your daughter had such a positive experience with Grace. She truly is a lovely lady and her kind and attentive nature sets her apart. We appreciate your recommendation and look forward to providing the same level of comfort and care to you and your family in the future. Thank you again for your support! If you have any concerns of question then please reach out to myself or Grace. Take care Andrew Patient experience.

Posted 1 year ago

“Great experince, very down to earth doctor.”

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Posted 1 year ago

Good morning, It's good to hear you had a great experience with Dr Vilanova and you found his approach down to earth. I will pass on your feedback directly to Dr Vilanova when I see him later today. Take care Andrew Patient experience.

Posted 1 year ago

“Very good at adapting based on my needs”

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Posted 1 year ago

Thank you so much for taking the time to leave us feedback. We are thrilled to hear that you had a great experience with Rainbow Medical. We appreciate your kind words and are especially delighted to know that our team was very good at adapting based on your needs. It is our utmost priority to provide personalized and tailored care to each of our patients, and we are glad to hear that we met your expectations. Once again, thank you for your support and for choosing Rainbow Medical. I will personally pass on your feedback to all the clinicians you have worked with on your journey. Take care Andrew Patient experience.

Posted 1 year ago

“Zuzanna was amazing with Lochie, very clear and very empathic. She dealt with both him and his mum (me) extremely well, asnwering any questions and concerns we had. Lochie would like to add that she was very understanding and offered great ways which could help him. Thank you”

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Posted 1 year ago

Hi Lochie and Mum, Thank you so much for leaving us a fantastic 5-star rating! We are thrilled to hear that you had a wonderful experience at Rainbow Medical. We appreciate your kind words and are glad to know that Zuzanna provided excellent service to both you and your mum. Zuzanna is indeed an incredible team member who goes above and beyond to ensure clarity and empathy during appointments. We are delighted to hear that she addressed all of your questions and concerns with utmost care. It's also great to hear that her understanding and helpful suggestions made a positive impact on you. We truly value your feedback and are grateful for your support. Thank you for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 1 year ago

Rainbow Medical is rated 4.9 based on 271 reviews