Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

“Dr Vilanova was once again really friendly, explained the next step what will happen either way and just made the process really easy. Deffo reccomend this company they have kept me updated throughout and everyone ive met have been professional and put you at ease.”

Helpful Report

Posted 10 months ago

Good morning Mellissa, Thank you for your feedback. Dr Vilanova's approach is personable – we really appreciate his thoughtful nature here at Rainbow Medical; I'm glad this is what you have experienced too. One of our 4 core values is transparency, so keeping patient's updated at each step of their journey has always been important to us. I will pass on your feedback to all the clinicians you have worked with. Take care Andrew Patient experience.

Posted 10 months ago

“I have so much gratitude for Dr Vilanova. At last after all these years I've finally found why I'm different. ADHD, finding out late in life has been a tragedy for me. I thought I was crazy, chaotic etc. Just knowing is like fitting jigsaw pieces together, still pieces are fitting the more knowledge I'm finding out about it. I'm different, I think different I'm happy to be different. With the right medication I'm now sure I will lead a more calmer life. But mostly I love my creative side. I've known Dr V for many years. But privately he has the time to spend with his patients. I will be forever grateful. Amazing man, funny, wonderful nature, easy going, so easy to talk too, whilst all the time very professional. From the bottom of my heart I thank you for your continued support. Thank you also Andrew for all your continued help and advice. I am so very grateful and full of gratitude. Lorraine”

Helpful Report

Posted 10 months ago

Good morning Lorraine, Thank you so much for giving Rainbow Medical a 5-star rating! We truly appreciate your kind words. We are delighted to hear that Dr. Vilanova and our team have been able to provide you with the support you needed in understanding ADHD and finding the right medication. It's lovely to read how the pieces of the puzzle are coming together for you, resulting in a happier and more fulfilled life. We also extend our gratitude to Dr. Vilanova for his dedication and the personalised care he provides to his patients, including yourself. It brings us great joy to know that he has been able to make such a positive impact on your journey. We fully agree with your sentiment about him being an amazing, funny, and professional individual. Moreover, we want to express our thanks to Andrew (that's me) for his ongoing help and advice. It is wonderful to see our team working together to support you and ensure your wellbeing. Once again, thank you for your praise and continued trust. We are here for you every step of the way. I will pass on your feedback directly to Dr Vilanova when I speak to him this morning. And I will also speak to Pav to see where she brought that picture you mentioned we have up in the reception area of our Leicester clinic. My focus is usually the bowl of sweets, so I have never noticed it. Take care Andrew Patient experience.

Posted 10 months ago

“Excellent service Highly recommend to anyone who requires to be assessed for Autism Felt we were listened too.”

Helpful Report

Posted 10 months ago

Good afternoon George and family We truly appreciate your support and recommendation. We are thrilled to hear that you found us to be 'excellent' and that you felt listened to during your assessment. We are dedicated to providing the best possible care to our patients, and your positive feedback means a lot to us. Thank you for choosing Rainbow Medical and for sharing your experience!

Posted 10 months ago

“Dr Josep Vilanova was so kind and informative. He put me at ease with medications type and options for adhd, simplifying it so I understood. He was really patient with my children.”

Helpful Report

Posted 10 months ago

Good morning James and family, Thank you so much for your kind words and taking the time to share your experience. We are delighted to hear that Dr. Josep Vilanova provided you with exceptional care. His kindness and informative nature are certainly commendable. We are glad to know that he was able to ease your concerns regarding medications for ADHD and simplify the options so that you understood them. Furthermore, we greatly appreciate Dr. Vilanova's patience with your children. We strive to create a welcoming environment for all our patients, including young people. Once again, thank you for choosing Rainbow Medical. We value your trust and appreciate your recommendation. If there is anything else we can assist you with, please do not hesitate to let us know. Take care and have a wonderful day! Andrew Patient experience.

Posted 10 months ago

“Fantastic experience. The Doctor I speak to is great as is the whole team.”

Helpful Report

Posted 10 months ago

Good morning Mitesh, Thank you so much for awarding Rainbow Medical a five-star rating! We are thrilled to hear that you had a fantastic experience with us. It brings us immense joy to know that Dr Vilanova and our entire team were able to exceed your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out to me or any one of the team. Thank you once again for choosing Rainbow Medical and leaving us feedback; feedback helps us do better and learn from our mistakes. I will pass on your feedback to Dr Vilanova and the team at our morning meeting. Take care Andrew Patient experience.

Posted 10 months ago

“Great medication titration review. Talked everything through. Very helpful.”

Helpful Report

Posted 10 months ago

Good afternoon Elizabeth, Thank you so much for taking the time to give Rainbow Medical a fantastic 5-star rating! We are thrilled to hear that our medication titration services were helpful and that Dr Vilanova was able to thoroughly discuss everything with you. Your kind words truly mean the world to us and serve as a great encouragement for our team. Thank you once again for your feedback; I will pass this on to Dr Vilanova at the end of his clinics today. Take care Andrew Patient experience.

Posted 10 months ago

“Everything has been good. Good communications, everything was explained well. All professionals spoken to were friendly, helpful and knowledgeable.”

Helpful Report

Posted 10 months ago

Good morning Tali and family, Thank you so much for taking the time to leave us feedback. We are thrilled to hear that everything has been good for you. It's great to hear with we communicated effectively and in a timely manner and that everything was explained clearly to you. Our team takes pride in being friendly, helpful, and knowledgeable professionals, and we're delighted that you've experienced this firsthand. If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We're here to assist you every step of the way. Take care Andrew Patient experience.

Posted 10 months ago

“Overall very happy with our experience with Rainbow Medical. Minimal waiting times, very quick responses, thorough explanations. All the staff we have had contact with (Pav, Andrew, Althol and Dr V) have been helpful, attentive and thorough. My daughter has seen a number of professionals prior to finding Rainbow and was apprehensive but connected with Athol and felt she was finally being heard. At last she has a diagnosis and hopefully will now be able to access support and medication to improve her life and move forward more positively. Thank you Rainbow Medical.”

Helpful Report

Posted 10 months ago

Good morning, We are grateful for your kind words and to hear about your positive experience with our team. We are delighted to know that you found our waiting times minimal and our responses quick. Our dedicated staff members, Pav, Andrew (me), Athol, and Dr. VIlanova, are committed to providing thorough explanations and exceptional support. We understand how important it is to feel heard and valued, and we are glad that your daughter connected with Athol and finally feels listened to. Diagnosing and addressing medical concerns can be a challenging process, and we are honored to have been a part of your journey. We hope that your daughter's diagnosis will open doors to the necessary support and medication that will greatly improve her life. Moving forward more positively is always our ultimate goal. Once again, thank you for choosing Rainbow Medical and for taking the time to share your positive experience. We appreciate your trust in our services and look forward to continuing to provide you with excellent care. I will pass on your feedback directly to the team when I see them on Monday. Have a lovely Sunday. Take care Andrew Fuller Patient experience.

Posted 10 months ago

“We were nervous about what to expect and it took us a while to find the building because we were looking for a Rainbow Medical sign but there wasn’t one. Mr Lawson was very easy to talk to and put us at ease immediately.”

Helpful Report

Posted 10 months ago

Dear Ava & family, We really appreciate your feedback and we're thrilled to hear that you had a positive experience with us. We understand that finding our building could be a bit confusing, as we currently do not have a Rainbow Medical sign. However, we're glad to know that Mr. Lawson (Atholl) was able to meet and greet you and put you at ease and make you feel comfortable during your visit. We are going to be updating our website shortly so each of our clinics has it's own webpage with detailed instructions on how to find us and the best places to park. Thank you once again for your kind words, and if you have any further suggestions or comments, please feel free to reach out to us. Have a wonderful evening. Take care Andrew Patient experience.

Posted 10 months ago

“Those who worked along myself and my daughter have been amazing. I cannot fault them in any way.”

Helpful Report

Posted 10 months ago

Good afternoon, Launa, We are thrilled to hear that your experience with us was nothing short of amazing. We truly appreciate your kind words and are grateful for your recognition of our hardworking team. It brings us immense joy to know that those who worked alongside you and your daughter have provided exceptional care and support. Rest assured, we will continue to uphold our commitment to excellence and strive to exceed your expectations. Thank you once again for your feedback. I will be speaking directly to the team you worked with and will pass on your feedback. Take care Andrew Patient experience.

Posted 10 months ago

“Diane is such a lovely lady, made everything so comfortable and felt just like a general chat without feeling you were being 'assessed'. Highly recommend if you want a relaxed detailed assessment without the pressure of feeling like it's very clinical ...”

Helpful Report

Posted 10 months ago

Good morning Hayley, Thank you so much for giving Rainbow Medical a 5-star rating! We truly appreciate your kind words and recommendation. Diane is indeed a lovely lady, and we are thrilled to hear that she made your experience comfortable and relaxed. It is our goal to provide detailed assessments without making our clients feel like they are being assessed. Your feedback reassures us that we are on the right track in creating a friendly atmosphere. Thank you again for your support and recommendation. I will be speaking to Di today and will pass on your feedback. Take care Andrew Patient experience.

Posted 10 months ago

“Annette was really lovely, made you feel at ease. Annette explained the process and she was really easy to talk to!”

Helpful Report

Posted 10 months ago

Good morning Mellissa, We are thrilled to hear that Annette was able to provide you with such a positive experience. She has been an invaluable member of our team, and her ability to make our patients feel at ease is truly remarkable. Annette takes great pride in explaining the process thoroughly and ensuring that every patient feels comfortable and able to openly communicate. I will be talking to Annette today and will pass on your feedback. Take care Andrew Patient experience.

Posted 10 months ago

“We had a very good call with the Doctor , all questions answered and were given a lot of information and a clear diagnosis and a plan going forward . Thank you”

Helpful Report

Posted 10 months ago

Dear Joe & family, We are thrilled to hear that you had a very good experience with Doctor Vilanova, with all your questions answered and provided with comprehensive information along with a clear diagnosis and a plan for moving forward. That's exactly the kind of experience we strive to deliver to all our patients, and we're delighted to know that we met your expectations. Thank you for your feedback. I will be speaking to Dr Vilanova before his clinic today and will pass on your feedback directly. If you have any questions, please free to reach out to my directly or any one of the team. Take care Andrew Patient experience.

Posted 10 months ago

“Dr Vilanova is always non judgemental and caring. He is calm and reassuring and very comfortable to talk to. He is understanding and provides me with ways forward. I would recommend him to everyone without hesitation.”

Helpful Report

Posted 10 months ago

Good afternoon, Your kind words and feedback about Dr. Vilanova truly mean the world to us. We take great pride in providing a non-judgmental and caring environment for all of our patients. Dr. Vilanova is renowned for his calm and reassuring demeanor, making each visit comfortable and easy to discuss any concerns. We are delighted to hear that he has been understanding and helpful in guiding you towards positive steps forward. Your recommendation means a lot to us, and we are grateful that you feel confident referring Rainbow Medical to everyone. We will continue to strive for excellence and provide exceptional care to all our patients. Thank you once again for your support. Take care Andrew Patient experience.

Posted 10 months ago

“Really friendly and personable. Created a relaxing session which encouraged Jasmine to open up.”

Helpful Report

Posted 10 months ago

Good morning Jasmine and family, Thank you so much for giving Rainbow Medical a 5-star rating! We appreciate your kind words and feedback. We are thrilled to hear that our team was able to provide you with a relaxing and inviting session that helped you open up. At Rainbow Medical, we strive to offer a friendly and personable experience to all our clients, and it's gratifying to know that we achieved that with your visit. I will be speaking to the clinician in question and will pass on your feedback personally this morning. Again, that you for your feedback. With your feedback we can only but improve. As always, if you have any questions please reach out to me or any member of the team her at Rainbow Medical. Take care Andrew Patient feedback

Posted 10 months ago

“As a family I would just like to say a very big Thankyou to Rainbow medical in particular Dr Villanova who communicated effectively from the outset, ensuring that we as a family understood the process and felt comfortable to ask questions.”

Helpful Report

Posted 10 months ago

Good morning Natalie, We see ourselves as more like a family, so thank you from this family to yours. We appreciate and have great respect for Dr Vilanova here; he's personable and a great communicator. Communication is vital and it's reassuring to know that we met your expectations from the very beginning of your journey, made you feel comforatbale and provided a safe space for you and your family to ask the questions your needed. I will pass your feedback to Dr Vilanova and the Team this morning when we all meet. Take care Andrew Patient experience.

Posted 10 months ago

“I would like to thank Dr Villanova for continued support. It's most valuable. Thank you.”

Helpful Report

Posted 10 months ago

Good morning Lorraine, On behalf of the entire Rainbow Medical team, I would like to extend our heartfelt gratitude for recognising our services. Your satisfaction means a lot to us, and we are thrilled to have met your expectations. In particular, I'd like to personally thank Dr. Villanova for his invaluable support. Dr. Villanova's dedication and commitment to providing exceptional medical care have contributed significantly to our success. Thank you, Lorraine, for your feedback, which I will be sure to pass on to Dr Vilanova this morning. If you need anything or have any questions please reach out to me or any member of the team here at Rainbow Medical. Take care Andrew Patient experience.

Posted 10 months ago

“Dr Villanova was so lovely with my son. Shame we didn’t see him for the previous 2 meetings because we went through a lot of repetitive questions again and by now could have been a treatment session. Even my son feels fed up of telling so many diffferent people his challenges and nothing moving forward quickly for him. Loved the location at the crescent and dr vilanova’s approach to my Son.”

Helpful Report

Posted 10 months ago

Good afternoon, We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with Dr. Villanova and appreciated his approach with your son. We understand your frustration regarding the repetitive questions you had to go through during the previous two meetings. It's a very fine balance trying to be comprehensive and not repeating similar questions; some of this is unavoidable because the various standardised (and best practice) assessments we use (Conners, ASRS, QBcheck and DIVA) share some commonality and similar questions. Sometimes the clinician likes to validate information or has their own style, and we have always preferred to not standardise too heavily and loose what's individual in our clinicians; all our clinicians have their varying strengths and as a multidisciplinary team we can much better meet the needs of patients. Also, what is recorded in the notes previously might not exactly represent what the Doctor or clinician wishes to know and so, unfortunately, this can sometimes lead to what you have described. Dr Vilanova, for example, puts patient safety before all else, and so wishes to have certain information confirmed with him directly. We try to avoid patients having to repeat their story by aggregating information, and each clinician has access to patient notes to enable this. I want to assure you that we will take your feedback into consideration to improve our service. In fact, Dr Vilanova agrees with you and we have been implementing changes to enable a much better patient experience on this front. A recent update to our patient management system will enable this further also. Once again, we appreciate your kind and constructive words and thank you for choosing Rainbow Medical. We welcome all feedback, both good and bad because, ultimately, it leads to a better patient experience for all. Take care Andrew Patient experience

Posted 10 months ago

“I have had a smooth sailing experience with Rainbow Medical. All the staff I have been in contact with throughout my diagnosis so far have been incredibly supportive and understanding and have made it an overall pleasant experience. Mr Atholl Lawson has been a pleasure to work with and has ensured that I have felt comfortable and understood throughout both the assessment feedback session and the DIVA diagnostic session.”

Helpful Report

Posted 10 months ago

Good morning, Our dedicated staff are committed to providing exceptional support and understanding to all our patients, and we are glad we could make your overall experience a pleasant one. It's wonderful to know that Atholl has been such a pleasure to work with. We strive to create a comfortable and understanding environment for all our patients, and we're delighted that he could ensure you felt both comfortable and understood during your assessment feedback session and DIVA diagnostic session. Again, thank you for your kind words and for choosing Rainbow Medical. I will speak Atholl on Monday to pass on your feedback directly. Take care Andrew Patient experience.

Posted 10 months ago

“He is amazing. He encourages and always wants the best for and out his patients.”

Helpful Report

Posted 10 months ago

Good morning Luke, We greatly appreciate your kind words and support. We are thrilled to learn that you had such a fantastic experience with us. We strive to provide exceptional care to our patients, and it's great to read that you found our services top-notch. "He is amazing. He encourages and always wants the best for and out his patients." We are grateful for your recognition of our dedicated staff and their commitment to the well-being of our patients. We will continue to work hard to maintain the high standards that you have come to expect from us. Thank you once again for choosing Rainbow Medical. I will be speaking to Dr Vilanova this morning and I will pass on your feedback personally. Take care Andrew

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Rainbow Medical Reviews