Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

“Thank you, we really enjoyed it - we feel that we had a very personable and approachable counsellor who completed an in depth review with us. Thank you.”

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Posted 8 months ago

Good morning Lewis and family, Thank you so much for your feedback. I will pass this directly to those you have worked with. We are thrilled to hear that you had a positive experience during your visit. Your kind words mean a lot to us. We are delighted to know that you felt our counsellor was personable and approachable, and that they conducted a comprehensive review with you. It is our aim to provide exceptional service and ensure that our patients feel comfortable. Once again, thank you for your wonderful feedback. We genuinely appreciate your trust. If there is anything else we can assist you with, please do not hesitate to reach out to us. Take care Andrew Patient experience.

Posted 8 months ago

“Diane was very empathetic and clearly knows her subject matter. We found her easy to talk to and she demonstrated a good balance of empathy, knowledge and humour. She was also very clear about the next stages of the process and the financial costs involved. We have no concerns about going forward with Diane”

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Posted 8 months ago

Good morning Marc-Michael, Thank you so much for your outstanding 5-star rating of Rainbow Medical! We truly appreciate your support and are thrilled to hear about your positive experience with us. We completely agree with your assessment of Diane - she is truly wonderful. Diane's empathy and knowledge shine through in every interaction, making it easy for our patients to open up and feel comfortable. Her ability to strike a perfect balance of empathy, knowledge, and humor is truly commendable. Moreover, Diane is fantastic at explaining the next stages of the process and the associated financial costs, ensuring complete clarity and transparency. We are delighted that you are confident in moving forward with Diane. Rest assured, you are in great hands. If you have any further questions or need any assistance, please don't hesitate to reach out. Once again, thank you for your glowing feedback. Take care Andrew Patient experience

Posted 8 months ago

“Rainbow medical have been very helpful throughout my official diagnosis with them and during any appointments that are needed. Thank you very much all of your help and for your great service! :)”

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Posted 8 months ago

Good morning Ethan, Thank you for you feedback. It brings us immense joy to know that we have been helpful throughout your official diagnosis and that you have had a positive experience with us during your appointments. At Rainbow Medical, we strive to provide top-notch service and support to all our patients. Your heartfelt gratitude means the world to us, and we are thrilled to have been a part of your journey. Once again, thank you for your kind words, trust, and for choosing Rainbow Medical. We are always here for you and will continue to provide the best care possible. Take care! I will pass on your feedback to the clinicians who were part of your journey. Andrew Patient experience

Posted 8 months ago

“The diagnosis was a lifesaver, after years of ambiguous diagnoses and being on the wrong medication, Josep straight away affirmed my condition and helped me figure a pathway back to being my normal self, a better version even. A very patient and helpful Dr. I would recommend to anyone struggling. I've been seeking a proper diagnosis for 7-8 years and I'm finally back to myself thanks to both Susan and Josep. Wonderful empathetic people who have finally solved my issues. THANKYOU so much, my life is so much better now.”

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Posted 8 months ago

Good afternoon Daniel, We truly appreciate your kind words and are delighted to hear that your experience with Dr. Josep has been a game-changer for you. It's wonderful to know that after years of uncertainty, Dr. Josep was able to provide you with a diagnosis and guide you towards reclaiming your true self. We are grateful to have such a patient and helpful doctor on our team. Your recommendation means the world to us, and we're thrilled that both Suzan and Josep were able to finally address your issues. It's heartwarming to learn that your life has improved so significantly because of their empathy and expertise. Thank you again for taking the time to share your positive experience with us. We are here for you whenever you need assistance. Wishing you continued health and happiness! Take care Andrew Patient experience

Posted 8 months ago

“Dr Sebrina was very kind, professional and helpful.”

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Posted 8 months ago

Good morning Tanith and family, We truly appreciate your kind words and feedback. We are thrilled to hear that your experience with us was exceptional. Dr. Sebrina was very kind, professional, and helpful, and we will make sure to pass along your compliments to her. We strive to provide the best care possible to all our patients, and your feedback serves as a great encouragement to our team. Thank you again for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 8 months ago

“Great session so far, very approachable counsellor, looking forward to the next session”

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Posted 9 months ago

Dear Lewis and family, We are thrilled to hear that you had a great session and found our counsellor to be approachable. The team at Rainbow Medical is dedicated to providing the best possible care and support to our patients, and your feedback is a testament to our commitment. Our aim is to create a comfortable and supportive environment for your sessions, allowing you to fully explore and address your concerns. Once again, thank you for choosing Rainbow Medical. If there is anything else we can do please don't hesitate to reach out to me or any member of the team. This morning, I will pass on your feedback directly to the clinician you have been working with. Take care Andrew Fuller Patient experience.

Posted 8 months ago

“On the whole it has been a very positive and life changing experience to receive a confirmation of my Autism/ ADHD diagnosis that I knew deep down was there all along. It was such a relief to be able to undertake the process more quickly than via the NHS waitlist, and to find out quickly and promptly that my self diagnosis was right. The whole process was approx 6 weeks start to finish, and could have been quicker apart from summer holidays impacting all parties availabilities. However, I was disappointed the only treatment option or support method discussed at my diagnosis meeting was medication with potential side effects. What about counselling? Are there other options open to me for ongoing support? It is also dissapointing to discover that if I were to opt for a medication route, I would have to stay under Rainbow's support for the next 3-6 months (paying personally for medication and psychiatrist assessments and medical checks) BEFORE the promised NHS transfer can happen. I was not forewarned about that, and I do not feel it was made clear if. It comes at a not insignificant cost on top of the already very high diagnosis cost. Was it good value for money? For the confirmation and speed of diagnosis, absolutely yes, and I would recommend for anyone who wants a quick turnaround. For the ongoing support, I'd just say to be forewarned of the hidden post-diagnosis costs.”

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Posted 9 months ago

Good afternoon, Thank you for sharing your experience with Rainbow Medical. We are delighted to hear that your diagnosis process was positive and life-changing. We understand the relief that comes with receiving confirmation of your ADHD diagnosis and the importance of a timely process. One of our core values is: "We will always be frank: without openness and transparency, co-production cannot work." We take this very seriously and all feedback is important to us. Your report, as well as including a cooling off period, also makes clear the costs of a medicated treatment plan. Our website also details these same costs here: https://www.rainbowmedical.co.uk/fees/ At every stage we really do try and make clear the cost you pay initially is for the ADHD assessment and diagnosis; please see our website for further details: https://www.rainbowmedical.co.uk/fees/ We appreciate your feedback and will take it into consideration to improve our services, and we will work towards further enhancing the transparency of our processes and costs. I cannot speak to your individual case, but we uniquely offer two opportunities to speak to a consultant psychiatrist. So that can be arranged and is included as part of your pathway. This is something only we do. Despite these concerns, we are pleased to hear that you found value for money in terms of the confirmation and speed of your diagnosis. Your recommendation is greatly appreciated. Thank you again for choosing Rainbow Medical, and if you have any further questions or concerns, please do not hesitate to reach out to me directly. I would like to talk to you personally to better understand your experience; we are here to support you on your ongoing journey. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“excellent, top marks!”

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Posted 9 months ago

Afternoon Robert, Thank you so much for your outstanding 5-star rating of Rainbow Medical! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. Your kind words, "excellent, top marks!" mean the world to us. If there is anything else we can assist you with, please feel free to reach out. I will pass on your feedback to those you have worked with. Take care Andrew Patient experience.

Posted 9 months ago

“Dr Vilanova was fantastic, obviously knew his stuff, very professional, kind, caring, felt at ease. Can't thank the Rainbow team enough from start to finish.”

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Posted 9 months ago

Good afternoon Summer and family, Thank you so much for your outstanding 5-star rating of Rainbow Medical and your feedback. We truly appreciate your kind words and your trust in our services. We are pleased to hear that Dr. Vilanova provided you with fantastic care. His expertise, professionalism, and compassionate nature are the pillars of our practice. We are glad that you felt at ease under his care. At Rainbow Medical, we strive to offer exceptional service from start to finish, and we are thrilled that you had such a positive experience. We are grateful for your continued trust in our team. Once again, thank you for taking the time to share your feedback. I will pass on your words to all those that have worked with you. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“Great session with Serbrina.”

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Posted 9 months ago

Good afternoon Landon and family, We sincerely appreciate your kind words and taking the time to share your positive feedback. We're delighted to hear that you had a great session with Sebrina (Dr Turner). She is truly dedicated to providing exceptional care and ensuring our patients are met with compassion and understanding. Don't hesitate to reach out if there's anything else we can do for you. I will pass on your feedback to Dr Turner today. Take care Andrew Patient experience.

Posted 9 months ago

“The guy was really nice. The meeting was informal which made it less scary.”

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Posted 9 months ago

Thank you so much for taking the time to rate Rainbow Medical with five stars! We truly appreciate your positive feedback and are thrilled to hear about your experience with us. We are glad to know that Atholl was friendly and made you feel comfortable during the meeting. We strive to create an informal and relaxed environment, as we understand that such settings can make medical interactions less intimidating. Once again, thank you for choosing Rainbow Medical. I will pass your feedback to Atholl later this morning. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“Dr Vilanova was extremely professional whilst at the same time, very caring and understanding about our sons condition. He discussed possible options for treatment with us and we came away with a clear understanding of what will happen next. We were extremely impressed with his service.”

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Posted 9 months ago

Dear Zachary and family, We truly appreciate your feedback and are thrilled to hear about your positive experience with Dr. Vilanova. He is not only exceptionally professional but also displays a great deal of care and understanding towards his patients, including your son. Dr. Vilanova took the time to discuss various treatment options, ensuring that you left with a clear understanding of the next steps. We are delighted to know that you were impressed with his service and we wholeheartedly agree with your feedback! Thank you again for choosing Rainbow Medical. I will pass on your feedback to Dr Vilanova this morning. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“I am glad i chose Rainbow Medical for my ADHD diagnosis. Both Atholl and doctor Vilanova have been very kind, understanding and at no point I've felt judged.”

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Posted 9 months ago

Good morning Valentina, We appreciate your feedback. We are delighted to hear that you had a great experience with us during your ADHD diagnosis. It makes us even happier to know that our team, including Atholl and Doctor Vilanova, were able to provide you with the kind and understanding support you needed. We strongly believe in creating a non-judgmental and compassionate environment for all our patients. Thank you once again for choosing Rainbow Medical. We are grateful for your trust and your kind words. If there is anything else we can assist you with, please do not hesitate to reach out to us. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“Dr Vilanova has been amazing during the assessment process for both of my children. Really personable, down to earth and approachable. Thank you so much.”

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Posted 9 months ago

Good afternoon, Thank you so much for your incredible 5-star rating of Rainbow Medical. We truly appreciate your kind words and support. Dr Vilanova is thrilled to hear that you found the assessment process for both of your children to be amazing. Being personable, down to earth, and approachable are qualities that Dr Vilanova holds in high regard, and we are delighted that their approach resonated with you and your family. We greatly appreciate your trust in our services. Thank you once again for your feedback, and please don't hesitate to reach out if there is anything else we can assist you with. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“We have been so impressed by the professionalism and speed at which follow up appointments were offered for the various assessments required. It made the process so much easier. All the clinicians and assessors we met were really friendly, empathetic and professional. Great admin support from Pav and Andrew. I would highly recommend this company.”

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Posted 9 months ago

Good afternoon Mel and family, We cannot express how delighted we are to hear that you were impressed by our professionalism and the speed at which we offered follow-up appointments for the assessments you required. We truly understand the importance of a smooth and efficient process, and we are thrilled that we were able to provide that for you. It is really nice to read that the clinicians and assessors you met were not only friendly and empathetic but also maintained a high level of professionalism. We take great pride in our team's ability to create a supportive and caring environment for every patient. We also greatly appreciate your kind words regarding our admin support team, Pav and Andrew (me). They work tirelessly behind the scenes to ensure that everything runs smoothly, and it is fantastic to hear that you had a positive experience with them. Thank you once again for recommending our company. Your trust and confidence mean the world to us. We will continue striving to provide top-notch medical services and support for you and all our valued patients. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“My experience with Rainbow Medical and especially Dr Vilanova is exceptionally good. Dr Vilanova is a caring, humorous Physiatrist and has helped me with many issues of my mental health. I would recommend him to anyone who needs an excellent listener and enthusiastic suggestions to improve their mental health.”

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Posted 9 months ago

Good morning to you, Thank you so much for giving us feedback. We truly appreciate your kind words. We are thrilled to hear that your experience with Rainbow Medical, and specifically with Dr. Vilanova, has been exceptionally good. Dr. Vilanova is indeed a caring and humorous Physiatrist who goes above and beyond to help his patients with their mental health issues. Your recommendation means a lot to us. Once again, thank you for your support and trust in Rainbow Medical. I will pass on your feedback to Dr Vilanova directly, when we meet later this morning. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“Felt very supported, have a clear plan of next steps and treatment. I feel like I finally am getting some answers about my whole life.”

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Posted 9 months ago

Good morning, Thank you so much for taking the time to leave us your feedback. We truly appreciate your kind words and are thrilled to hear that Rainbow Medical has provided you with the support and clarity you needed. We are delighted to hear that you felt supported throughout your experience with us. Our dedicated team works diligently to ensure that each patient receives personalised care and attention. Knowing that you have a clear plan of next steps and treatment reinforces our commitment to providing comprehensive assistance. It brings us immense joy to hear that Rainbow Medical has helped bring you answers. We understand how crucial it is to understand yourself, and we are honoured to be a part of your journey. Thank you once again for choosing Rainbow Medical, and we look forward to continuing to provide you with exceptional care. I will pass your feedback to those clinicians you have works with; I will do that this morning when I meet them. Take care Andrew Fuller Patient experience.

Posted 9 months ago

“Rainbow have been nothing but fantastic, super speedy responses, anytime of day, always available and just so reliable. Everyone we have seen and dealt with so far have been nothing but kind and professional. Thank you”

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Posted 9 months ago

Good evening Summer and family, Before I finish for the day, I wanted to reply. Thank you so much for your outstanding 5-star rating of Rainbow Medical! We truly appreciate your kind words and are thrilled to hear that you have had a fantastic experience with us. At Rainbow, we strive for excellence in the patient experience, and we are delighted that you found our responses to be speedy, transparent, and extremely reliable. We are also grateful for your positive feedback regarding our team members. Kindness and professionalism are key values for us, and we are glad that you had a great experience with everyone you encountered. I will be meeting with some of them tomorrow morning and I will pass on your words directly. Once again, thank you for your support and for choosing Rainbow Medical. Take care Andrew Fuller Patient experience

Posted 9 months ago

“We've been seeing Dr Villanova for several months, he's always been really helpful, patient and made my daughter feel comfortable. We're now moving into the NHS system (slightly worried about that), if my daughter doesn't continue to get the support Dr Villanova has given her, we'll return to him.”

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Posted 9 months ago

Good afternoon Lucy & family, Thank you so much for your feedback. We are absolutely thrilled that you and your daughter have had such a positive experience with us. It means a lot to us to have been able to assist you and your daughter over the past few months. Dr. Villanova is committed to providing exceptional care and we are delighted that he has been helpful, patient, and able to make your daughter feel comfortable during her visits. We understand your concerns about transitioning into the NHS system, but please know that we are here to support you every step of the way. Our aim is to ensure that your daughter continues to receive the same level of care and attention that she has been given by Dr. Villanova. If, for any reason, she doesn't receive the support she needs, please don't hesitate to return to us. Once again, thank you for your trust in Rainbow Medical and our team. Should you require any further assistance, please feel free to reach out to us. We are always here for you and your family. I will pass on your feedback to Dr Vilanova tomorrow morning. Take care Andrew Patient experience

Posted 9 months ago

“Excellent as ever”

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Posted 10 months ago

Good morning Robert, Thank you for your feedback. I will pass this to the clinician you worked with when I speak to them this morning. It is great to read that you've found us consistent in providing 'excellent' care. Consistency is vital to a good patient experience. Take care Andrew Patient experience.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Rainbow Medical Reviews