Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.95

5.0 Rating 273 Reviews

100 %

of reviewers recommend Rainbow Medical

5.0

Based on 273 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

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Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service at Rainbow Medical was very good. Dr Joseph was really nice and put my daughter at ease, as she can be uncomfortable around unfamiliar people and places. I would highly recommend.”

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Posted 1 year ago

Thank you for your feedback. I will be talking to Dr Vilanova tomorrow morning, and I will pass this on to him. Although the surroundings and people would have been unfamiliar to her, it's really nice to hear that your daughter was put at ease and that she got on with Dr Vilanova. All the best to your daughter, you and your family. Please do call me directly if you have any questions or concerns. Kind regards Andrew Fuller Patient experience.

Posted 1 year ago

“Absolutely excellent.”

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Posted 1 year ago

Thank you for your kind words. We appreciate all feedback, the good and the bad. It's a truly lovely day here in Leicester – cold by sunny – and your kind words helped lift my mood even further. Take care Andrew Fuller Patient experience

Posted 1 year ago

“Dr Josep Vilanov excellent, he listened and understood and explains things very well.”

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Posted 1 year ago

Thank's for your feedback Mitesh. It's appreciated. You have Dr Vilanova's details and my own if you need to reach out. I will pass on your words to Dr Vilanova on Monday. Transparency and co-production is at the core of our business. Co-production doesn't work unless both parties understand and listen to each other, so it's great to read it all worked out great! Take care and do enjoy your Sunday; we have a lovely blue sky here in Leicester today. Andrew Patient experience

Posted 1 year ago

“We have had an excellent service from Rainbow Medical. The consultants and staff have all been very supportive throughout our diagnosis process.”

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Posted 1 year ago

Good morning Yasmin, I will pass on your feedback to Rachel and Dr Vilanova when I speak to them later today. Thank you for leaving them feedback; we use all the feedback we receive in our reporting and that in turn helps us improve the experience for all our patients – if you think anything in our pathways could be improved then please contact me directly. Andrew Fuller Patient experience.

Posted 1 year ago

“What can I say but literally a practice in “shining armour”. Dr Vilanova was highly recommended via brilliant Dr Penny Campling. The experience for us as a family has been phenomenal from start to ongoing. The attention to detail, fabulous staff, the incredible knowledge and expertise and of course the kind and caring nature. Dr Vilanova is an amazing friendly and wonderful individual who makes you feel at ease and communicates at your level without the jargon. Thank you from the bottom of our hearts ☺️”

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Posted 1 year ago

First, thank you for your feedback – openness and transparency and co-production are central to the core values Dr Vilanova helped establish at Rainbow Medical, so it's reassuring to read feedback like yours that shows these values at work. Dr Vilanova has worked in the NHS for over 25 years, as well as many years in the private sector; he was keen to put all he learnt about good patient experience into Rainbow Medical, and speaking 'plain English' was part of that. If you ever need to reach out you have my direct line. Andrew Fuller Patient experience.

Posted 1 year ago

“Great as always.”

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Posted 1 year ago

That's great to read. I will be speaking to Dr Turner later today and will pass this to her. Your feedback is appreciated. Andrew Patient experience

Posted 1 year ago

“Dr Vilanova talked through my diagnosis very thoroughly very carefully and very sympathetically. He gave me options for the way forward. We are all very grateful for the insight he showed and for his expertise and skill. Thank you Dr Vilanova for what you have done for me in so short a time.”

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Posted 1 year ago

Good afternoon Robert, I will be sure to pass on your feedback directly to Dr Vilanova today. It's great to hear that we met your expectations, you're doing well and you've now some alternative options going forward. All the best and thank you Andrew Patient experience

Posted 1 year ago

“Everyone was so kind and caring, it makes such a difference.”

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Posted 1 year ago

Good morning Sandra, Thank you for the feedback. I will be sure to pass on your words to both Grace and Dr Vilanova. Take care Andrew

Posted 1 year ago

“I was put at ease by Dr Vilanova during the hour assessment He explained everything well and was very kind and patient with me I was anxious when I got there but I need not have worried”

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Posted 1 year ago

Good afternoon Robert, Firstly, thank you for taking the time to give us your feedback. It's great to hear that you and Dr Vilanova worked well together and that he was clear and patient. I'll be sure to pass your kind words directly to Dr Vilanova. Andrew

Posted 1 year ago

“Second appointment went really well. Landon was happy leaving and more comfortable with Serbrina this time round.”

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Posted 1 year ago

Thank you very much for your feedback and it's great to hear the process Landon is making. I will let Sebrina know. Andrew

Posted 1 year ago

“Everyone was very kind and professional, I felt very listened to.”

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Posted 1 year ago

Thank you for the feedback Beth, I will pass on what you have said to those you worked with. Andrew

Posted 1 year ago

“very quick, very supportive and has gotten me on the right track to getting a diagnosis easily”

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Posted 1 year ago

Good afternoon Elias, Thank you for your feedback. I will pass these comments to both Dr Vilanova and Rachel. It's great to hear you are now on the right track. Andrew

Posted 1 year ago

“We had a long afternoon responding to a series of questions linked to our son's assessment. Dr Vilanova and Dylan Bowness were patient and understanding which made the exercise less onerous and more relaxed. Thank you both for what you are doing on Robert's behalf.”

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Posted 1 year ago

Good morning and thank you for your feedback. It's most welcomed and helps make improvements in the service and care we offer all our patients. I will speak to Dr Vilanova and Dylan later today and pass on your comments. Things are better when relaxed and I'm glad we managed to achieve that for you. Kindest regards Andrew

Posted 1 year ago

“Landon was nervous and worried with meting someone new but she took to Serbrina. She was kind, sensitive, and caring towards Landon.”

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Posted 1 year ago

Thank you very much for your feedback. I will speak to Sebrina directly and let her know. It's great to read that you and Sebrina just clicked together. Kind regards Andrew

Posted 1 year ago

“I am very happy with the service received from Rainbow Medical. From the first Phone call, to the pre assessment with Chloe, to the final assessment with Dr Josep, we felt understood, listened to and valued. What could have been a potentially difficult and negative time, was made easier by thoughtful language and clear explanations used. Many thanks for all your help and understandings”

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Posted 1 year ago

Louise, First, thank you for taking the time to give this feedback. It's appreciated and it helps has improve as a Team. I will pass your words directly to Chloe and Dr Vilanova. It's great to hear that you have benefited directly from our core values of openness and transparency. The medical profession can be heavy on the jargon and I'm glad we managed to overcome that aspect. Happy new year Andrew

Posted 1 year ago

“My experience at rainbow medical was really nice, I felt extremely welcomed and everyone I met was really kind and understanding. I cannot thank them enough!! Definitely recommend :)”

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Posted 1 year ago

Sofia, Happy new year to you and your family. It was really nice reading about your positive experience of working alongside our team here at Rainbow Medical. I will be sure to directly pass your words on to both Rachel, Pav and Dr Vilanova. Take care of yourself and all the best for the future. Thank you. Andrew

Posted 1 year ago

“Amazing service. So so supportive and very quick to help. I've finally had so many questions answered”

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Posted 1 year ago

Thank you for your feedback Aaron. I will pass this on directly to both Rachel and Dr Vilanova. If you do have any further questions please email us at contact@rainbowmedical.co.uk or send a message through our website. I hope you are well and have a happy new year Andrew

Posted 1 year ago

“Good process from the start and helpful.”

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Posted 1 year ago

“Good process from the start and helpful.”

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Posted 1 year ago

Mitesh and Shiven, I hope you do not mind me replying to you both here. I will pass on your feedback to the Grace, Pav and Dr Vilanova. Aftercare support is extremely important to us here at Rainbow Medical and is embedded in our core values: https://www.rainbowmedical.co.uk/our-values/. If you do have any follow-up concerns or questions please email or call us. I wish you and your family a merry Christmas and all prosperity in the New Year. Andrew

Posted 1 year ago

“I had my adhd diva assesment with grace which she made me feel really comfortable, it helped that it was split up instead of doing a whole 2 hours. I then saw Dr Josep Vilanova who diagnosed me with adhd, and ever since he has been great, he has a warm welcoming, explains anything you don’t understand and breaks things down too. During my titration appointment to adjust my dosage for medicine and speak about any other issues, he explains everything to me very well and I felt very comfortable. Overall I can’t say a bad thing.”

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Posted 1 year ago

Good afternoon, Vanisha Firstly, thank you for taking the time to give us this detailed feedback. It helps us enormously: we have made plenty of changes based on patient feedback. Your feedback really helps improve the experience for all our patients. All our team are enabled to be flexible to patient needs, so it is great to hear how Grace split up the DIVA assessment to better meet your needs; yes, the DIVA assessment is thorough and it does make sense to break this down. I will pass this feedback to Grace directly. Dr Vilanova likes to speak 'plain English' whenever he can. It is great to also hear that you found the titrations really useful and were able to benefit from them beyond just a medication review. Ethics are core to our work here at Rainbow Medical and we think that shows in our patient experience and our flexibility and our holistic approach. Take care of yourself Vanisha and I wish you a very happy Christmas. Regards Andrew

Posted 1 year ago

Rainbow Medical is rated 5.0 based on 273 reviews