Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.60

4.6 Rating 1,005 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 27th April 2025

602

Anonymous

Anonymous // 01/01/2019

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English

“Great radio, was a little difficult to program at first.”

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Posted 6 months ago

“Excellent product. Great customer service”

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Posted 6 months ago

“Well was good and bad the bad was the part did now work in the 2024 Subaru but the excelent response by rugged was very impressive and it was a pleasure doing business with them and hope to continue as needs arise.”

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Posted 6 months ago

“install was very straight forward and with the help of a few people on youtube it was in. more in detail install videos would be appreciated”

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Posted 6 months ago

“Customer Service was excellent really helped putting together the right system for my use. Radios are amazing in range and usability. Went from a helmet/headphone based system to Rugged system , not even close. Install was easy but not without questions which were answered quickly and work perfectly .”

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Posted 6 months ago

“I sent my motor back for my helmet blower to have yall look at it.... was supposed to be returned and still haven't heard anything. Ended up having to buy a brand new one after 2 months”

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Posted 6 months ago

Hi Joe, Thank you for sharing your experience, we apologize for the delay and any inconvenience this has caused. We understand how frustrating it can be to be without your equipment for an extended period of time. Our goal is always to provide timely service, and it seems we fell short in this instance. We would like to investigate the situation further to understand what happened and ensure this doesn’t occur again. A member of our team will reach out to you. We appreciate your patience and value your feedback.

Posted 5 months ago

“The indash base station needs a better port plug weather. Mine broke and is missing, allowing the elements to get into the port. Any way to get a replacement or two or three?”

Rugged Radios 5 star review on 16th October 2024

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Posted 6 months ago

“The are good, rugged units.”

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Posted 6 months ago

“Easy to order and delivered quickly. Would highly reccommnend.”

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Posted 6 months ago

“Fast shipping. Product was as advertised”

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Posted 6 months ago

“Great products and service.”

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Posted 6 months ago

“Radios have worked as expected and the Website is easy to navigate”

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Posted 6 months ago

“Fast reliable, in stock all describe the positives of my experience.”

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Posted 6 months ago

“I bought a moto kit from your guys at the Chapparel monster lot sale along with a ptt button that one of your Guys said would fit however it doesn't, I've tried emailing and calling and using the questionaire on your website yet I haven't received a response”

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Posted 6 months ago

Hi Ethan, Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how important it is to have the right equipment for your setup. A member of our team will be reaching out to you shortly to assist with your claim and ensure this issue is resolved promptly. Also, please feel free to reach out to our tech support team during business hours (Monday through Friday, 8 AM to 5 PM PST), and we’ll be happy to assist you further. 888-541-7223

Posted 5 months ago

“I made my purchase from Mexico, very good products and very good customer service, there is support in Spanish”

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Posted 6 months ago

“Customer service was great, although it would have been helpful to have been given better instructions on what to order for my set up. My only real complaint is that other radios can not hear me very well even with volumes up and almost eating the mic. Too much ambient noise and I have to yell to maybe be heard. Hoped for a little better quality there.”

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Posted 6 months ago

Hi Brian, Thank you for your feedback, and we’re glad to hear that you had a positive experience with our customer service team. We strive to provide clear instructions, and we will take your suggestion into account to improve that aspect of our service. Regarding the clarity issue you're experiencing with the radio, we do have a tech service line available to help troubleshoot and optimize your setup for better performance. Ambient noise and microphone sensitivity can sometimes impact the audio quality, and our technicians can offer guidance on adjusting your settings for clearer communication. Please feel free to reach out to our tech support team during business hours (Monday through Friday, 8 AM to 5 PM PST), and we’ll be happy to assist you further! 888-541-7223

Posted 5 months ago

“Huge upgrade compared to my Midland Radio. Great speaker & very easy operation.”

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Posted 6 months ago

“Great system other then the system drains the batteries quick if u don't physically disconnect them.”

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Posted 6 months ago

“First, I would like to say thank you to Candice; she was professional and polite. I called to ask if the M1 handhelds were compatible with the M1 radios. I’m sure customers call and ask the same questions every day, but Candice answered it like it was her first time hearing this question. I appreciate that. Right after Candice asked what I was trying to accomplish. I mentioned to her I was just trying to talk to other vehicles without trying to break the bank. She gave me a bunch of recommendations, which is awesome! I ended up buying an M1 handheld, mount, hand mic, and an antenna extender. I will definitely come back in the future to purchase more items. Thank you once again for great customer service.”

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Posted 6 months ago

Thank you for your wonderful review! We’re thrilled to hear that Candice provided you with such professional and helpful service. It's great that she took the time to understand your needs and offered the right recommendations. We’re glad you found a solution that fits your budget, and we look forward to assisting you with your future purchases. If you have any questions or need further assistance, don’t hesitate to reach out. Happy riding!

Posted 6 months ago

“Reid was so prompt regarding his return phone calls and very helpful with any and all information on our radio purchase and Install. Thank you Reid for your customer service!!”

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Posted 6 months ago

Thank you for your kind words! We're delighted to hear that Reid was so prompt and helpful with your radio purchase and installation. Providing excellent customer service is a priority for us, and we're glad he was able to assist you. If you have any more questions or need further assistance, feel free to reach out!

Posted 6 months ago

Rugged Radios is rated 4.6 based on 1,005 reviews