Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot recommend this company enough. I am so pleased with my purchase and will be returning for future needs.”

Helpful Report

Posted 2 years ago

“The quality of the kit we received was top-notch. I can tell that this company values the satisfaction of their customers.”

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Posted 2 years ago

“I appreciated how straightforward the ordering process was, and the delivery was equally as efficient.”

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Posted 2 years ago

“The sales assistant we spoke with was incredibly helpful and understanding. They made the process of returning and replacing items seamless.”

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Posted 2 years ago

“Our experience with this company has been wonderful. Our last order had some issues, but they were swiftly resolved with our new order.”

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Posted 2 years ago

“I am so impressed with the prices of these sensory toys - they were significantly cheaper than other retailers.”

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Posted 2 years ago

“Wow, I couldn't believe how quickly my order was delivered. I didn't even have to wait a full day!”

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Posted 2 years ago

“Needoh range is the biggest I’ve seen in the UK, used to have to buy from the USA. Timmy loved his little Needoh package.”

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Posted 2 years ago

“Quick delivery, great choices of products at a good price!”

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Posted 2 years ago

“My partner bought presents for our autistic boy's birthday. The Nylon Tunnel was not as described. It was meant to be a Nylon tunnel (and that is what it is called on their website but in actual fact was polyester, a different size and not hard wearing). The link to the product is here - https://www.cheapdisabilityaids.co.uk/products/nylon-tunnel. Here is what they actually sent https://nowaszkola-com.translate.goog/art,91855?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-US&_x_tr_pto=wapp - note the Polish price in sterling is half this price too - that's not a surprise as it's a different product to what Sensory Education advertise. The parcel was left at our back door (with torrential rain forecast and the sky dark at 3pm), it wasn't even left at the porch where there was some cover. We returned home an hour later to find the parcel under a big puddle of water and the contents drenched (I know they responded to her on this site saying it was in a protective packaging, it was in standard packaging and the water drenched the contents - all cheap and tacky. You can even see where the plastic seal was on the parcel - the water is over it so got in). She has emailed, she has filled in online forms and now her number has been barred but not her work phone or my phone. No one has spoken to her or emailed her (just automated emails). Checkout other reviews at https://uk.trustpilot.com/review/www.cheapdisabilityaids.co.uk for "Sensory Education". Please don't trust the reviews here for Sensory Education at Reviews.io. I have disputed the charge at Amex. They do not adhere to UK law regarding refunds and distance selling regulations. I have a degree in law so happy to argue this case.”

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Posted 2 years ago

“Products are fairly good. But delivery was very late”

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Posted 2 years ago

“I placed an order on February 2, 23 and only received part of it at the end of March 2023. After several unanswered emails and calls (their voice mail informs that there is not enough staff to take the telephone), someone answered me in an email with a few words telling me that one of the missing elements had been refunded to me. This refund has never arrived in my account to date. The last item finally arrived scratched (apparently had already been used) and with the wrong color. In short... very unserious company, a real scam, my recommendation: to avoid absolutely”

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Posted 2 years ago

“Always quick delivery and wide variety of tools”

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Posted 2 years ago

“Very quick delivery and the product is well made. Very pleased with my purchase”

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Posted 2 years ago

“Poor customer service!! I’m still awaiting the biggest most expensive part of my order!! I’ve tried to contact you with no response! Also 50% of my order received is no useable / not as ordered or faulty!! Again your returns and refunds part of your website doesn’t work and your customer service people send me inactive links!! A joke all I want is what I paid for!!!”

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Posted 2 years ago

“Needed some pencil grips for my son for school based on the advice of the OT and I thought this would be difficult and pricey. Found the website with ease and ordered and they arrived the next day, so very impressed thank you!”

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Posted 2 years ago

“CUSTOMER SERVICE IS TERRIBLE IVE BEEN WAITING FOR A REPLY OVER A MISSING DELIVERY FOR WEEKS”

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Posted 2 years ago

“Offers affordable and high-quality products and all arrived in a well packaged cardboard box and all our invoices were submitted to accounts on our behalf making it easy for us as a school to order.”

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Posted 2 years ago

“Our sensory toys arrived well-packaged and in perfect condition, we couldn't be happier with our order.”

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Posted 2 years ago

“The range of fidget toys is unparalleled,Sensory Education are always my one stop shop for fidget toys for little Louis.”

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Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews