Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We appreciate the nice touch of a free fidget toy gift that came included in our package.”

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Posted 2 years ago

“The sensory toys we ordered were excellent quality and lovely and colourful, making them perfect for our classroom.”

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Posted 2 years ago

“Faster delivery times than our usual school supplier TTS and arrived well-packaged.”

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Posted 2 years ago

“Very easy to use website. Product is tough and bigger than I thought.”

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Posted 2 years ago

“Very poor. Items took around 12 days to come which is too long. Then at the last kinute 2 or 3 items weren't in stock and were just refunded. Very frustrating 😕”

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Posted 2 years ago

We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for the delay and the inconvenience caused due to the unavailability of a few items. We strive to fulfill every order and make sure our customers receive the best service possible, but it seems that we have let you down on both these fronts. We completely understand your frustrations and are constantly working to improve our delivery times and stock management. We hope you will give us another chance to serve you and provide you with a better experience. Thank you for your understanding.

Posted 2 years ago

“I’ve emailed to ask for help that I had the wrong order and what was sent was also damaged. I’ve had no reply”

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Posted 2 years ago

“Missing items i have emailed you about but have had no reply i have two items missing from my order and i have emailed you twice and had no reply”

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Posted 2 years ago

“Very nice very quick Good quality.”

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Posted 2 years ago

“This was my first time ordering from you. And I'm disappointed to say it will also be the last. The parcel was delivered on Saturday 6th May by DPD. The weather was horrible - very heavy rain. We weren't home at the time of delivery; and rather than leaving the parcel under cover at our porch, in one of our wheely bins or with a neighbour, instead it was left outside on the ground with no shelter. We came home a hour later to find a soaking wet parcel, the contents of which were absolutely saturated. This was a present for my autistic son's birthday. As it was a holiday weekend it left me no time to order anything else. Whilst you cannot control the actions of the courier you use, you can control the emails you receive at customer care. I have still received no acknowledgment nor reply to the email I sent on the day it was delivered, which was six days ago now. I specifically asked for someone to contact me and no one did. Exceptionally bad customer service.”

Helpful Report

Posted 2 years ago

Thank you for bringing the delivery issue to our attention. We apologize for any inconvenience caused by leaving the package outside your doorstep. However, I am happy to inform you that DPD always sends a text and email notification of a one-hour delivery window on the day of delivery, which allows you to rearrange delivery or arrange delivery to a neighbour if you are not at home at the time of delivery. We are relieved to hear that the contents of your package, a plastic tuff tray designed for outdoor and wet water play, were not damaged by water as it is designed to withstand such conditions. While leaving a package outside is not ideal, there is an opportunity to avoid such incidents by responding to DPD delivery alerts, which gives you the flexibility to choose the delivery time that suits you best. Furthermore, we appreciate your feedback, and although we understand your concern about the packaging being wet, using the product outdoors and getting wet is what it is designed for, and it will not impact the performance of the product. Also the item is protected in a waterproof packaging material which means the item was also protected from the elements. As no damage has occurred and the item can be used exactly as designed there is very little we can do at this stage other than ask you to please ensure you use the DPD texts and emails to rearrange your delivery when you are going to be out.

Posted 2 years ago

“Order eventually arrived after a very long wait.Zero correspondence from company despite me sending them multiple emails requesting an update. A number of items delivered were poor quality and packaging damaged. Would definitely not recommend.”

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Posted 2 years ago

“one item missing. Very poor phone system. recorded message that just tells you to go to a website and then hangs up”

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Posted 2 years ago

“Order placed last December still hasn't arrived correctly. Can't contact anyone on the phone numbers. Have completed the query form on their website multiple times and no reply. We just keep receiving their invoice for goods which haven't been received. DO NOT USE this company as you cannot talk to them about anything and they clearly don't care to sort any issues you might have.”

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Posted 2 years ago

“My first time placing the order but already disappointed with their service as I have been waiting nearly a week for them to respond my missing item also once they replied I have to fill the form in as all they reply was about the link that I need to submit. I never put on any review before but with this kind of service I should really at least they know what was going on.”

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Posted 2 years ago

“The delivery of the Smart Snacks Counting Cookies was remarkably fast. The product arrived securely packaged within a few days of ordering. The cookies themselves are an excellent tool for young children, teaching counting and math skills through play. They are also durable and easy to clean, making them a practical choice for parents.”

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Posted 2 years ago

“I recently purchased some sensory toys from your website and I was pleased with how quickly they arrived. The delivery was impressively fast, and I received my order in just a few days. This was a great relief to me as I was worried about my child not having their sensory toys on time. The fact that the delivery was so quick made the whole buying process stress-free and efficient. Overall, I am very satisfied with the quick delivery of my sensory toys and would definitely recommend your website to others.”

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Posted 2 years ago

“This order took weeks to come and on the day it was getting delivered you decided to tell me the funnels were out of stock, I could have got them somewhere else.”

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Posted 2 years ago

“Over a month I am waiting for my order and I have not received it.”

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Posted 2 years ago

“The order came so late and there was no tracking like they said you can track Tried contacting them no luck finally they got back and said order dispatched again it wasn’t and again took time to receive When arrived items missing items broken and I have emailed them a week ago about this and still no one has got back to me they have a number which no one will answer just a auto ayes answer phone I do not recommend them Nore will I order again”

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Posted 2 years ago

“We saw an ad on Facebook for some fidget kits and thought why not, what a bargain this was, loads of little fidgets all in a drawstring bag,little Sammy takes his to and from school.”

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Posted 2 years ago

“Quick delivery,thanks”

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Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews