Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received on time considering that the parcel was sent in Christmas.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience! We're thrilled to hear that your parcel arrived on time, even during the busy Christmas season. Ensuring reliable delivery is always a priority for us, especially during such hectic periods. If you have any further questions or need assistance in the future, we’re always here for you. Best regards from Hamburg!

Posted 4 months ago

“Love it The watch is great, I would just like to say the photos on their website were honest and accurate, Some products I have bought recently do not match the pictures. It arrived just a few days after I ordered it, thier communication was also very good. Even the box was great, Well done Everyone”

Helpful Report

Posted 4 months ago

Moin Steven! Thank you for sharing your experience! We’re delighted to hear that you’re enjoying your watch and that our photos accurately reflected the product. Transparency and honesty in presentation are very important to us, and it’s wonderful to know this stood out for you. It’s also great to hear that your order arrived quickly and that you appreciated our communication and packaging—every detail matters to us. We’ll pass your kind words on to the team. Best regards from Hamburg!

Posted 4 months ago

“Everything went really well from ordering to delivery.”

Helpful Report

Posted 4 months ago

Moin Allan! We're delighted to hear that your experience was smooth from start to finish! Thank you for sharing your feedback. Best regards from Hamburg!

Posted 4 months ago

“I’ve been wearing my Naos Automatic very regularly since I received it after the 2019 Indiegogo campaign. It still looks as good as the day I received it. Honestly the best campaign I’ve ever backed. Glad to see that Sternglas has only continued to improve and grow!”

Helpful Report

Posted 4 months ago

Moin Dustin! Thank you so much for your wonderful feedback! We're thrilled to hear that your Naos Automatic has been such a lasting and positive experience. It's amazing to see how loyal and passionate our community is, and we're grateful to have had your support from the start. We're also excited about how much Sternglas has grown, and we can't wait to continue bringing you great timepieces. Best regards from Hamburg!

Posted 4 months ago

“The company answered all my questions but living in the USA I have to correspond by email if I have question. I got the metal braclet and wish there was a video on the webpage to show how to set the watch up. I did get an email with a video but had to email the company to help me with it which was not a problem. I would purchase again from them!”

Helpful Report

Posted 4 months ago

Moin Alton! Thank you so much for your kind words and your valuable feedback! We're happy to hear that our team was able to help with all your questions and that you're satisfied with your purchase. We understand that it can sometimes be a bit challenging to get set up with a new watch, especially from a distance, and we appreciate you letting us know about your experience. We’ll definitely take your suggestion into account regarding having a video guide available directly on the webpage for easier access. It’s great to hear you’re still considering future purchases with us, and we look forward to providing you with excellent service again. Best regards from Hamburg!

Posted 4 months ago

“Thank you very much for this wonderful watch. For a long time I wanted to please myself and buy a classic, simple, stylish watch and I am glad that I came across your ad. This will definitely not be my last purchase from you. Greetings to the whole team! Konrad”

Helpful Report

Posted 4 months ago

Moin Konrad! Thank you so much for your kind words! We're thrilled to hear that you've found your perfect watch with us and that it matches your vision of classic, simple, and stylish design. It’s wonderful to know we could bring a little joy to your day. Your enthusiasm means a lot to our team, and we're already looking forward to helping you find your next favorite timepiece in the future. Greetings back to you, and thank you for choosing Sternglas! Best regards from Hamburg!

Posted 4 months ago

“Delivery was supposed to be 1 to 3 days - Germany to US. It took 4, but worth the wait!”

Helpful Report

Posted 4 months ago

Moin Fred! Thank you for sharing your feedback! We're sorry the delivery took a little longer than expected, but we're thrilled to hear that it was worth the wait. We hope your new watch brings you lots of joy and style for years to come. If there's anything else we can do for you, don't hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“The timepiece is solid and beautiful. Shipping was fast and hassle free. Gotta start saving to buy my next one.”

Helpful Report

Posted 4 months ago

Moin Michael! Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying your new timepiece and that the shipping process was smooth and efficient. It means a lot to us that you're already thinking about adding another Sternglas watch to your collection. If you ever need assistance or have any questions, don't hesitate to get in touch. Best regards from Hamburg!

Posted 4 months ago

“Beautiful watch. excellent service!”

Helpful Report

Posted 4 months ago

Moin Theo! Thank you for your kind words! We're delighted to hear that you love the watch and had an excellent experience with our service. If there's anything else we can do for you, feel free to reach out anytime. Best regards from Hamburg!

Posted 4 months ago

“Classic watch-Love it!”

Helpful Report

Posted 4 months ago

Moin Paula! Thank you for sharing your enthusiasm! We're thrilled to hear that you love the classic design of your watch. If there's ever anything we can assist you with, we're here for you. Best regards from Hamburg!

Posted 4 months ago

“Beautiful watch., exquisite packaging and great service.”

Helpful Report

Posted 4 months ago

Moin Colin! Thank you for your kind words! We're delighted to hear that you're pleased with your beautiful watch, the exquisite packaging, and the great service. Your satisfaction means the world to us! If you ever need assistance, don’t hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“Very happy with the service!”

Helpful Report

Posted 4 months ago

Moin Carlos! Thank you for your feedback! We're thrilled to hear that you're very happy with our service. We always strive to provide the best experience for our customers, and it's great to know we've met your expectations. Best regards from Hamburg!

Posted 4 months ago

“Beautiful & great quality watches. Stay small, or at least small-house quality 🤲🏼”

Helpful Report

Posted 4 months ago

Moin Nicole! Thank you for your kind words! We're so happy to hear that you're impressed with the beauty and quality of our watches. We are committed to maintaining that small-house quality, ensuring each timepiece reflects our dedication to craftsmanship. Your support means a lot to us! Best regards from Hamburg!

Posted 4 months ago

“I have a good and timely response from the staff, the product is very nice and I am very satisfied with this.”

Helpful Report

Posted 4 months ago

Moin Watchara! Thank you so much for your feedback! We're delighted to hear that you had a positive experience with our service and are satisfied with your product. Your satisfaction is very important to us, and we appreciate your kind words. Best regards from Hamburg!

Posted 4 months ago

“I have bought the Naos Sport and I am very happy with the watch, design, dial, compination of red strap and black body. The 3 stars are given by me only for the lack of antireflection layers in the watch crystal. I hope Sternglas improves that in the future!”

Helpful Report

Posted 4 months ago

Moin Dimosthenis! Thank you for your review! We are very happy to hear that you like the design and the combination of the red strap with the black case. We appreciate your feedback regarding the anti-reflective coating. The glass is double-coated, but the reflection may appear more pronounced against dark backgrounds. Yet, we will certainly take your feedback into account for future models. Best regards from Hamburg!

Posted 4 months ago

“Had a great experience with sternglas would definitely recommend”

Helpful Report

Posted 4 months ago

Moin Derek! Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with us and that you'd recommend Sternglas. Your support means a lot to us! Best regards from Hamburg!

Posted 4 months ago

“The Naos was my first timepiece. I couldn’t be more happy with it. Making something look so effortless takes a tremendous amount of effort. I quickly ordered an additional band so I could wear it for every occasion. Thank you, Team Sternglas.”

Helpful Report

Posted 4 months ago

Moin Matthew! Thank you so much for your kind words! We’re delighted to hear that your Naos has made such a great impression. It’s wonderful that you’re enjoying it for every occasion. We always strive to offer timeless designs that suit any style. Thank you for choosing Sternglas! Best regards from Hamburg!

Posted 4 months ago

“The sales process was effortless & the team was kind enought to reply during the winter break to give me an update on the status of the order. Overall, a very happy client.”

Helpful Report

Posted 4 months ago

Moin Anson! Thank you so much for sharing your experience! We’re glad to hear that the sales process was smooth and that our team could assist you even during the winter break. Your satisfaction means a lot to us, and we’re thrilled to have you as a happy client. Best regards from Hamburg!

Posted 4 months ago

“Very fast shipping to the USA and great pricing.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're delighted to hear that the shipping to the USA was quick and that you found our pricing appealing. Ensuring a smooth and efficient experience for our customers worldwide is something we take great pride in. If you ever have any questions or need assistance, we’re here for you. Best regards from Hamburg!

Posted 4 months ago

“Great company to buy from. Very good quality watches just like the big guys but reasonable in prices.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us and that you find our watches to be of high quality. It's fantastic to know that we can offer a great product at a reasonable price, just like the big brands. If you ever need anything, we’re always here to assist you. Best regards from Hamburg!

Posted 4 months ago

Sternglas GmbH is rated 4.8 based on 2,417 reviews