Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All dealings with Sternglas have been exemplary. They seem to be a vibrant outfit with value for money and good customer service at the heart of what they do.”

Helpful Report

Posted 4 months ago

Moin Derek! Thank you for sharing your thoughts! We're so glad to hear that you've had such a positive experience with Sternglas. Providing great value, exceptional customer service, and high-quality products are our top priorities, so it's wonderful to know that we’ve met your expectations. We look forward to serving you again in the future! Best regards from Hamburg!

Posted 4 months ago

“I love the two new watches I purchased from Sternglas; they both are elegant and so finely designed I know I will enjoy them for years to come.”

Helpful Report

Posted 4 months ago

Moin Daniel! Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new watches. It’s always great to know that our designs and craftsmanship are appreciated, and we’re confident that these timepieces will continue to bring you joy for years to come. Best regards from Hamburg!

Posted 4 months ago

“The perfect range for stylish, utilitarian and lasting watch. Totally worth the price, and let you avoid « paying for a brand ».”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful feedback! We're delighted to hear that our watches meet your expectations for both style and practicality, offering great value. It’s fantastic to know that you appreciate the balance between quality and price, as we strive to create timeless pieces that stand the test of time without the added cost of a big brand name. Best regards from Hamburg!

Posted 4 months ago

“Esperienza di shopping online molto buona, anche se trattandosi di una modalità necessaria di cui l'azienda si è dovuta dotare per la vendita al di fuori di Germania e Austria, cioè dove esistono pochi o nessun rivenditore, sarebbe meglio che la procedura fosse perfetta: così non è stato. Infatti l'indirizzo di spedizione è stato rimaneggiato rispetto a quanto inserito nel sito e a quanto risulta dalla prima mail di conferma. Il nome e cognome del destinatario, cioè, è sparito e la spedizione, etichetta, mail di invio fattura e a seguire tutte quelle di DHL, da un certo momento hanno cominciato a riportare solo le informazioni riportate nel campo azienda c/o cui fare la spedizione, per cui nel mio caso C/O ANOVO SRL-MAGAZZINO. Poi, nel mio caso non ne è conseguito un vero grave problema, ma solo perché la consegna richiesta avveniva esattamente nel reparto di logistica dove lavora la persona incaricata che, opportunamente avvisata nel momento della consegna, ha potuto selezionare tutti i pacchi ricevuti dall'azienda da parte di DHL e risalire al mio. Non sempre però può funzionare così e il rischio quindi che il pacchetto venga smarrito, o peggio sottratto, sono molto elevate. Consiglio vivamente di rivedere la procedura.”

Helpful Report

Posted 4 months ago

Moin Paola! Grazie per aver condiviso la tua esperienza di acquisto con noi! Ci dispiace per gli inconvenienti causati dall'errata indicazione dell'indirizzo e comprendiamo quanto sia importante una gestione precisa delle spedizioni per un'esperienza d'acquisto fluida. Il tuo feedback è davvero prezioso e ci aiuterà a migliorare il nostro servizio. Prendiamo seriamente in considerazione le tue osservazioni riguardo alla procedura di spedizione e faremo in modo di esaminare i processi per evitare problemi simili in futuro. Siamo contenti che nel tuo caso la consegna si sia comunque risolta, ma siamo d'accordo con te che il rischio di smarrimento o sottrazione del pacco deve essere ridotto al minimo. Grazie ancora per le tue parole sincere e il tuo utile suggerimento. Lavoreremo per ottimizzare il servizio per tutti i nostri clienti internazionali. Migliori saluti da Amburgo!

Posted 4 months ago

“nice watch, very pleasant to wear everyday with the stainless steel wrist-band”

Helpful Report

Posted 5 months ago

Thank you for sharing your thoughts! We're thrilled to hear that you're enjoying the watch and finding it comfortable to wear every day. The stainless steel band is indeed a great choice for both durability and style. We hope it continues to be a favorite in your collection! Best regards from Hamburg!

Posted 4 months ago

“Order process was easy, intuitive and fast. Both watches arrived well packaged and fairly quickly. The presentation in the boxes was excellent. The quality of both watches have been excellent as well. Beautiful pieces with higquality finishes using expert assembly processes The watches feel of quality while remaining comfortably light on the wrist. The Essentialist look and close to the wrist feel make them exciting pieces to wear. And, Sarah from client services has followed up to ensure my satisfaction with my orders and again to inform me of where my order was in the process. Well done Sternglas Team. gary Langley”

Helpful Report

Posted 5 months ago

Moin Gary! Thank you so much for your wonderful review, Gary! We're thrilled to hear that both your watches met your expectations in terms of quality, design, and overall experience. We're especially happy that Sarah from our customer service team could assist you so effectively. It’s always great to hear when our efforts to provide an excellent customer experience shine through. We appreciate your support and hope you enjoy wearing your beautiful timepieces for years to come! Best regards from Hamburg!

Posted 4 months ago

“I really like the new aventurine naos. Great looking space like dial, excellent time keeping, the same style hands as my hamburg with great working lume, a watch for all my needs ,from casual to dress,thank you sternglas!”

Helpful Report

Posted 5 months ago

Moin Mark! Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new Aventurine Naos. The space-inspired dial really does make it a unique and eye-catching piece, and it's great to know the timekeeping and lume are working well for you. It’s fantastic that you find it versatile enough to suit all your needs, whether casual or dressy! We appreciate your support and look forward to bringing you more timepieces you’ll love. Best regards from Hamburg!

Posted 4 months ago

“A bit subjective, but it's one of the best Bauhaus designed watches.”

Helpful Report

Posted 5 months ago

Moin Tim! Thank you for sharing your thoughts! We're so glad you appreciate the Bauhaus design of our watches. It’s always wonderful to hear that our pieces resonate with those who admire minimalist aesthetics and thoughtful craftsmanship. We truly believe in the beauty of simple, functional designs that stand the test of time. Best regards from Hamburg!

Posted 4 months ago

“Watch was as promised. Delivered to the United States within three business days and without the hassle of having to deal with any foreign currencies, everything was done in dollars. The whole process was convenient, the watch is quality. I love how versatile it is.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic feedback! We're thrilled to hear that the delivery process was smooth and convenient, especially with everything handled in dollars. It's great to know that you’re enjoying the versatility and quality of the watch. We’re so glad it met your expectations! Best regards from Hamburg!

Posted 4 months ago

“Love the watch!”

Helpful Report

Posted 5 months ago

Moin Scott! Thank you for sharing your enthusiasm! We're thrilled to hear that you're enjoying your new watch. Best regards from Hamburg!

Posted 5 months ago

“Lovely watch, very pleased with it. Not sure about the strap so have ordered a different one, which I am very happy with. Both watch & new strap perfectly as advertised and delivered on time. I now have 2 Sternglas watches, both excellent value for money, thanks.”

Helpful Report

Posted 5 months ago

Moin Chris! Thank you for your wonderful feedback! We're so happy to hear that you're pleased with your watch and that the new strap has worked out perfectly for you. It's great to know you're enjoying both of your Sternglas timepieces and finding them to be excellent value for money. We appreciate your continued trust in us! Best regards from Hamburg!

Posted 5 months ago

“MY NAOS XL AUTOMATIK ALABASTER BRONZE IS MY THIRD STERNGLAS ACQUISITION. THEY HAVE THE STYLE AND THEY HAVE THE QUALITY. ONE OF THE BEST OUT THERE.”

Helpful Report

Posted 5 months ago

Moin Athanasios! Thank you for your fantastic feedback! We're thrilled to hear that your NAOS XL Automatik Alabaster Bronze is your third Sternglas acquisition and that you're continuing to be impressed by the style and quality of our watches. Your satisfaction means a lot to us, and we're excited to keep providing you with exceptional timepieces. Best regards from Hamburg!

Posted 5 months ago

“Great products. Design and material impressions are good. Delivery was fast.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the design, materials, and the fast delivery. We take great pride in offering products that not only look great but feel great, too. Best regards from Hamburg!

Posted 5 months ago

“Beautiful to look at and wear, this is my second Sternglas wrist watch. Ordering was quick and easy and delivery prompt. Thank you, team Sternglas.”

Helpful Report

Posted 5 months ago

Moin Friederike! Thank you so much for your wonderful review and for being a returning customer! We're thrilled to hear that you enjoy both the look and feel of your new watch. It’s great to know that your ordering experience was smooth and the delivery prompt. We appreciate your trust in us and are excited to continue providing you with quality timepieces. Best regards from Hamburg!

Posted 5 months ago

“Discovered Sternglas through YouTube. In the last month I've purchased two of your watches. Thanks to your advertisement, which introduced me to the quality of the watch. Simply stated , I would definitely say that I'm very impressed and love the watches.”

Helpful Report

Posted 5 months ago

Moin Darrell! Thank you so much for your thoughtful review and for choosing Sternglas for your timepieces! We're so glad that our advertisement caught your attention and introduced you to the quality of our watches. It means a lot to hear that you're impressed and loving both of your new watches. We truly appreciate your support! Best regards from Hamburg!

Posted 5 months ago

“I'm waiting for response. I wanted brown leather strap and got black. The watch is beautiful just prefer the brown strap.”

Helpful Report

Posted 5 months ago

Moin Mariellen! Thank you for your lovely review! We're thrilled to hear that you're happy with the watch. Regarding the brown leather strap, we understand the excitement and will get back to you as soon as we have an update on its availability. We appreciate your patience and your interest in our products! Best regards from Hamburg!

Posted 5 months ago

“I got Hamburg silver and I feel it has a unique design. From a look and feel it wins, now I hope it win too from a mechanical perspective. We will see.”

Helpful Report

Posted 5 months ago

Thank you for your great review! We're so glad to hear that you love the unique design of the Hamburg Silver – we take pride in creating watches that stand out both in look and feel. We're confident that the mechanical performance will meet your expectations, and we appreciate your trust in our brand. Feel free to share your experience with us as you continue to enjoy your watch! Best regards from Hamburg!

Posted 5 months ago

“The watch arrived quickly and was as good as promised. The style and quality was of the highest standard and I would highly recommend this company to any serious watch person. I will be visiting again in the future when I need a stylish quality watch for a present for my friends or Family. Thanks for the wonderful watch. Terry”

Helpful Report

Posted 5 months ago

Moin Terry! Thank you so much for your fantastic review! We're thrilled to hear that the watch arrived quickly and met your expectations in terms of style and quality. It means a lot to us that you would recommend Sternglas to other watch enthusiasts. We're excited to welcome you back in the future when you're looking for a stylish and high-quality gift for your loved ones. Thanks again for your kind words! Best regards from Hamburg!

Posted 5 months ago

“Awesome watch. Appears to be very well crafted. Arrived on time and in good condition.”

Helpful Report

Posted 5 months ago

Moin James! Thank you for your awesome review! We're thrilled to hear that you’re impressed with the craftsmanship and that the watch arrived on time and in great condition. We put a lot of care into every detail, and it's great to know it’s appreciated! Best regards from Hamburg!

Posted 5 months ago

“Beautiful watch (my 2nd Sternglas). Very fast shipping and excellent customer service.”

Helpful Report

Posted 5 months ago

Moin Jeff! Thank you for your fantastic review and for being a loyal Sternglas customer! We're thrilled to hear that you're enjoying your second watch, and it's great to know that the fast shipping and excellent customer service met your expectations. We truly appreciate your continued support! Best regards from Hamburg!

Posted 5 months ago

Sternglas GmbH is rated 4.8 based on 2,417 reviews