Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Sternglas GmbH made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The timepiece is very beautiful. Unfortunately, I’m not keeping it for myself as it’s a gift for my nephew who is graduating college and starting his first job.”

Helpful Report

Posted 1 year ago

Moin Scott, what a wonderful idea to give it as a graduation and first job present :) we are delighted that our STERNGLAS watch can now be your nephew's companion and say thank you for your great review :) Maybe the next STERNGLASS timepiece will be for yourself ;) Best wishes form Hamburg!

Posted 11 months ago

“A delivery issue meant I didn't get the watch but they gave a full refund so all good.”

Helpful Report

Posted 1 year ago

Moin David, we apologize for the problems with the shipping and the inconvenience caused! So sorry for that! We would have been delighted if the watch had reached you! As I have seen, we were able to refund the amount and hopefully resolve the matter for you. If you have any other concerns, please get in touch with us :) Best regards from Hamburg!

Posted 11 months ago

“La montre est vraiment belle,très classe,je suis très content”

Helpful Report

Posted 1 year ago

Moin Pascal, thank you for this nice review :) we are very pleased that you like your STERNGLAS watch that much! Best wishes from Hamburg! :)

Posted 11 months ago

“Gorgeous watches with amazing quality.”

Helpful Report

Posted 1 year ago

Moin Stacey, thank you for these kind words and the fantastic 5-star-rating :)! Best wishes form Hamburg!

Posted 11 months ago

“The look and feel of the watch is excellent.”

Helpful Report

Posted 1 year ago

Moin Tyler! Thank you for your great feedback! We are delighted to hear that you like the look and feel of your new STERNGLAS watch. We hope it lasts you long! Best regards from Hamburg!

Posted 4 months ago

“Sternglas is a good alternative for those looking for an alternative to the more expensive Bauhaus watch brands, highly recommended. I also want to point out the good service I experienced which is equally important to many of us. Sarah comes across as very helpful and friendly and was more than happy to answer the questions I had in a timely manner, both before and after I made the purchase. Finally, the watch arrived quickly in the UK after being shipped, and there were no additional custom or VAT fees to pay as Sternglas had already arranged for all to be covered (included in the purchase price - as stated).”

Helpful Report

Posted 1 year ago

Moin Rune! Thank you for your detailed and thoughtful feedback! We're delighted to hear that you consider Sternglas a strong alternative to pricier Bauhaus brands and that our service left such a positive impression. Sarah will be thrilled to know her friendly and helpful support made your experience even better—it's exactly the standard we strive for. We're also glad the shipping process to the UK was seamless and hassle-free, with no extra fees to worry about. Knowing that you’re satisfied both with your watch and the overall experience means a lot to us. If you have any further questions or need assistance in the future, we're always here to help. Best regards from Hamburg!

Posted 4 months ago

“L'ho ricevuto in tre giorni. Ottimo orologio, molto bello e ottima organizzazione.”

Helpful Report

Posted 1 year ago

Moin Ettore! Grazie mille per il tuo feedback! Siamo felicissimi di sapere che hai ricevuto il tuo orologio in soli tre giorni e che sei soddisfatto sia del design che della nostra organizzazione. Se hai bisogno di ulteriori informazioni o assistenza, siamo sempre a tua disposizione. I migliori saluti da Amburgo!

Posted 4 months ago

“The tachymeter has a nice looking dial but is overpriced in my opinion. I would be happy paying $200-$240 for this piece. After spending $340 I don't feel like I have gotten my money's worth. The movement could be better and there are better movements out there for this price range. My suggestion is do more research than I did. Over all I decided to keep it.”

Helpful Report

Posted 1 year ago

Moin Anonymous, thank you for your feedback :) It's unfortunate that we couldn't meet your expectations with your Sternglas watch. Our prices are calculated from many components, including the cost of the parts, shipping, customs and currency conversion, as well as the design process, production, service, and more. Our prices are really fairly calculated and we give our best we to guarantee our good price-performance ratio. Compared to other brands in the industry we offer really good prices :) Maybe that will clarify things a little! If you have any further questions we are always available :) Best wishes from Hamburg!

Posted 11 months ago

“With an excellent communication and an real attention to details, Sternglass is for sure a company I like as a customer.”

Helpful Report

Posted 1 year ago

Moin Arnaud! Thank you for your kind words! We're thrilled to hear that our communication and attention to detail made such a positive impression on you. Knowing that we’ve earned your trust and appreciation as a customer means the world to us. If there’s anything more we can do for you, don’t hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“Excelente, muy satisfecho.”

Helpful Report

Posted 1 year ago

Moin Francisco! ¡Muchas gracias por tu comentario! Nos alegra saber que estás muy satisfecho con tu reloj. Si necesitas algo más o tienes alguna pregunta, no dudes en contactarnos. ¡Los mejores saludos desde Hamburgo!

Posted 4 months ago

“Outstanding company with incredible service! The quality will far exceed your expectations. When I had a question, I reached out to them on their chat service and they got back to me within 5 minutes.”

Helpful Report

Posted 1 year ago

Moin Nathen! Thank you so much for your amazing review! We're thrilled to hear that you were impressed with both our service and the quality of our watches. It’s great to know that our chat service was quick and helpful, and we're always here to assist you when needed. Your satisfaction means the world to us! If you have any more questions or need assistance, don't hesitate to get in touch. Best regards from Hamburg!

Posted 4 months ago

“Alltogether a pleasant and swift experience with nice personal touches.”

Helpful Report

Posted 1 year ago

Moin Marten! Thank you so much for your kind words! We're delighted to hear that your experience with Sternglas was pleasant and smooth, and that you appreciated the personal touches. We always aim to make every interaction memorable and positive. If you need anything in the future, don’t hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“Watch design is great! Movement is not.”

Helpful Report

Posted 1 year ago

Moin Mark thank you for your review! :) We are happy if you would like to share with us what exactly you mean by 'movement is not" :) together we will find a good solution then for sure! You can reach us at support@sternglas.com :) Best wishes from Hamburg!

Posted 11 months ago

“I appreciate Sternglas's clear, minimal manual. Their well-designed website, and the efficiency with which they got the watch out ot me.”

Helpful Report

Posted 1 year ago

Moin Charles! Thank you for your great feedback! We’re so glad to hear that you found our manual clear, our website well-designed, and that the watch reached you efficiently. We strive to make every step of the process as smooth as possible for our customers. If you have any other questions or need assistance, feel free to reach out. Best regards from Hamburg!

Posted 4 months ago

“You make beautiful watches. I made a beautiful person happy by giving them one. Thanks a million. Keep this up.”

Helpful Report

Posted 1 year ago

Moin Zsolt! Thank you so much for your kind words! We’re so glad to hear that the watch made someone special happy. It means a lot to us that you chose one of our timepieces to gift—it’s always wonderful to know our designs can bring joy to others. We’ll definitely keep up the hard work to keep creating beautiful watches. Thanks again for your support! Best regards from Hamburg!

Posted 4 months ago

“I had some questions before purchasing so contacted the customer service team via WhatsApp who were extremely helpful. Delivery to the UK was so quick, I order late on a Tuesday evening and it arrived by Friday morning! Ill definitely be buying from Sternglas again.”

Helpful Report

Posted 1 year ago

Moin Elliot! Thank you so much for sharing your positive experience! We're thrilled to hear that our customer service team was able to help and that your order arrived so quickly. We always aim to make the shopping experience as smooth and efficient as possible, and it’s great to know we met your expectations. We look forward to welcoming you back for your next purchase! Best regards from Hamburg!

Posted 4 months ago

“Good service, too much communication. I do dot want to hear from you daily.”

Helpful Report

Posted 1 year ago

Moin Anonymous, thank you for the honest feedback! We are sorry if our messages were too much for you. Unfortunately, I can't look up your case without a name. We hope your issue has been resolved and you are happy with your watch :)

Posted 11 months ago

“Great watch! Classy and price quality the best on the market!”

Helpful Report

Posted 1 year ago

Moin Simon! Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying your watch and that it meets your expectations in both style and value. It’s always great to hear that our efforts to provide high-quality timepieces at an accessible price are appreciated. We look forward to bringing you even more fantastic models in the future! Best regards from Hamburg!

Posted 4 months ago

“Great quality company !”

Helpful Report

Posted 1 year ago

Moin Kenna! Thank you for your kind words! We're thrilled to hear that you're happy with our products and service. We’re committed to delivering great quality and it’s wonderful to know that you’ve had such a positive experience with us. Best regards from Hamburg!

Posted 4 months ago

“Beautiful piece. Excellent value for money.”

Helpful Report

Posted 1 year ago

Moin Suchira! We're so glad to hear that you're pleased with your timepiece! It’s fantastic to know that you feel it offers excellent value for money. Thank you for sharing your thoughts with us! Best regards from Hamburg!

Posted 4 months ago

Sternglas GmbH is rated 4.8 based on 2,426 reviews