Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,432 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You make beautiful watches. I made a beautiful person happy by giving them one. Thanks a million. Keep this up.”

Helpful Report

Posted 1 year ago

Moin Zsolt! Thank you so much for your kind words! We’re so glad to hear that the watch made someone special happy. It means a lot to us that you chose one of our timepieces to gift—it’s always wonderful to know our designs can bring joy to others. We’ll definitely keep up the hard work to keep creating beautiful watches. Thanks again for your support! Best regards from Hamburg!

Posted 4 months ago

“I had some questions before purchasing so contacted the customer service team via WhatsApp who were extremely helpful. Delivery to the UK was so quick, I order late on a Tuesday evening and it arrived by Friday morning! Ill definitely be buying from Sternglas again.”

Helpful Report

Posted 1 year ago

Moin Elliot! Thank you so much for sharing your positive experience! We're thrilled to hear that our customer service team was able to help and that your order arrived so quickly. We always aim to make the shopping experience as smooth and efficient as possible, and it’s great to know we met your expectations. We look forward to welcoming you back for your next purchase! Best regards from Hamburg!

Posted 4 months ago

“Good service, too much communication. I do dot want to hear from you daily.”

Helpful Report

Posted 1 year ago

Moin Anonymous, thank you for the honest feedback! We are sorry if our messages were too much for you. Unfortunately, I can't look up your case without a name. We hope your issue has been resolved and you are happy with your watch :)

Posted 11 months ago

“Great watch! Classy and price quality the best on the market!”

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Posted 1 year ago

Moin Simon! Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying your watch and that it meets your expectations in both style and value. It’s always great to hear that our efforts to provide high-quality timepieces at an accessible price are appreciated. We look forward to bringing you even more fantastic models in the future! Best regards from Hamburg!

Posted 4 months ago

“Great quality company !”

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Posted 1 year ago

Moin Kenna! Thank you for your kind words! We're thrilled to hear that you're happy with our products and service. We’re committed to delivering great quality and it’s wonderful to know that you’ve had such a positive experience with us. Best regards from Hamburg!

Posted 4 months ago

“Beautiful piece. Excellent value for money.”

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Posted 1 year ago

Moin Suchira! We're so glad to hear that you're pleased with your timepiece! It’s fantastic to know that you feel it offers excellent value for money. Thank you for sharing your thoughts with us! Best regards from Hamburg!

Posted 4 months ago

“Beautiful watch!”

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Posted 1 year ago

Moin Ignacio, as we have already done by email, we would like to apologize to you once again here! Something like this must not happen and we are constantly working to improve. I saw that we sent you the bracelet straight away :) we hope you enjoy your new watch and the bracelet and apologize again very much! If there is anything else that we can do for you, just let us know! Best wishes from Hamburg!

Posted 11 months ago

“Very good customer service.”

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Posted 1 year ago

Moin Tomasz! Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our customer service. We always strive to provide the best support possible. Best regards from Hamburg!

Posted 4 months ago

“I love the Sternglas watches, I have already bought another watch and I find the quality/ price of these products really rare in the large market of the watches. The service is impeccable, the contacts with the costumers are always excellent.”

Helpful Report

Posted 1 year ago

Moin Leonardo! We're thrilled to hear that you’re a fan of Sternglas watches and that you’re enjoying your timepieces! We take great pride in offering quality at a fair price, and we’re so happy to hear that you’ve had great experiences with our service too. Thank you for your trust and support! Best regards from Hamburg!

Posted 4 months ago

“I haven't received my watches, only two straps! You billed me for two watches and never delivered. You disappoint.”

Helpful Report

Posted 1 year ago

Moin Anonymous, oh no, that doesn't sound good at all! We're so sorry, something must have gone wrong with the packaging :( Please contact our service team by email at support@sternglas.com with your order number so that we can help you immediately! If the watches have reached you by now, we look forward to hearing from you too! Greetings from Hamburg!

Posted 11 months ago

“I’ve had my watch a few weeks now and I love it. The craftsmanship is excellent and the attention to its esthetic quality is very on point. In my option the values this company has embedded in their product are the right ones, and I very sincerely hope my opinion of this piece is just as good in the next 10 years.”

Helpful Report

Posted 1 year ago

Moin Dennis! It’s fantastic to hear that you're enjoying your watch and that the craftsmanship and design have lived up to your expectations! We are committed to maintaining high standards and hope that the watch continues to impress you for many years to come. Your satisfaction means a lot to us, and we truly appreciate your thoughtful feedback. Best regards from Hamburg!

Posted 4 months ago

“Beautiful watches! Got the Naos Automatik edition bronze. Just wish the dial was 40-42mm instead of 38mm. Still one of the most beautiful watches.”

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Posted 1 year ago

Moin Anonymous, so nice to read how happy you are with your Naos Edition :) thanks for your 4-star rating! We understand your wish for a larger bronze edition, that's why the Naos is also available as an XL version :) I will pass it on to our design team. Best wishes from Hamburg!

Posted 11 months ago

“Great communication and customer service. Look forward to doing business with again.”

Helpful Report

Posted 1 year ago

Moin Tim! Thank you for your kind words! We're thrilled that you're happy with the communication and service. We look forward to welcoming you back for your next purchase! Best wishes from Hamburg!

Posted 4 months ago

“Stylish, classic, beautiful design, swift delivery, all round fantastic! Can't recommend highly enough.”

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Posted 1 year ago

Thank you for your wonderful feedback! We're so glad you're enjoying your watch and had a positive experience with us. Your recommendation means a lot to us! Best wishes from Hamburg!

Posted 4 months ago

“The order process and the delivery were just great. The watch itself is what I expected, nice and classy.”

Helpful Report

Posted 1 year ago

Moin Roberto! Thank you for your kind words! We're thrilled to hear that the order process and delivery were smooth and that you're happy with your new watch. We hope it brings you joy for years to come! Best wishes from Hamburg!

Posted 4 months ago

“I do like the company especially the style of their watches. I do wish there were more options for women that also have the date since there is only one style. It would also be nice to have the women’s bands individually available for purchase. There are a couple available but not all of them. And they make a squeaky sound because the bands are interchangeable. Still great quality watches.”

Helpful Report

Posted 1 year ago

Moin Anonymous, Thank you very much for the detailed feedback and all your ideas. We are very happy to pass them on to our design team :) What we can already reveal: there will be something new for women that you can look forward to - this year! Many women also like our 38mm models, so perhaps these will also be something for you. The Berlin, for example, also has a date display :) Best wishes from Hamburg!

Posted 11 months ago

“Delivered ok in a nice box.”

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Posted 1 year ago

Moin Gurbinder! We’re glad to hear the delivery went smoothly and that you liked the packaging! Best wishes from Hamburg!

Posted 4 months ago

“Montre superbe et très classe Vraiment très content de cet achat.”

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Posted 1 year ago

Moin Benoit! Nous sommes ravis que la montre vous plaise et que vous soyez satisfait de votre achat ! Meilleurs vœux de Hambourg !

Posted 4 months ago

“Outstanding quality. Timeless design. Good value for these unique watches. Fast shipping, too!”

Helpful Report

Posted 1 year ago

Moin Chris! Thank you for your fantastic feedback! We're so glad to hear you're impressed with the quality, design, and value of our watches. It's great to know that the fast shipping met your expectations as well! Best wishes from Hamburg!

Posted 4 months ago

“Belle montre de qualité et un service de livraison efficace”

Helpful Report

Posted 1 year ago

Moin Dorian! Merci beaucoup pour votre retour détaillé ! Nous sommes ravis que vous soyez satisfait de la précision du mouvement et de la qualité générale de la montre. C'est aussi super que les dimensions conviennent bien à votre poignet. Nous avons hâte de vous accompagner à nouveau dans vos futures découvertes de notre marque ! Meilleurs vœux de l'équipe Sternglas !

Posted 4 months ago

Sternglas GmbH is rated 4.8 based on 2,432 reviews