Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,434 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Sternglas was very good. Shipping was very fast, I have not had amazing experiences shipping things out of Germany and this was a definite exception. Communication from the company has been great. I am very pleased with my experience.”

Helpful Report

Posted 1 year ago

Moin Jordan! We're thrilled to hear that your experience with Sternglas was so positive! Fast shipping and great communication are very important to us, and we're glad to know everything went smoothly for you. Thank you for sharing your feedback! Best regards from Hamburg!

Posted 4 months ago

“Fast shipment !!!! Good comunication !!!! Will buy again !!!!!”

Helpful Report

Posted 1 year ago

Moin Karl! We're so happy to hear that you had a great experience with us! Fast shipment and smooth communication are always our top priorities. We look forward to your next purchase! Best regards from Hamburg!

Posted 4 months ago

“My impression of Sterngla is that this comany has a strong customer focus, providing high quality watches at affordable prices. My dealings with them online have been super quick with excellent communicatoions, delivering exactly to sharp timelines”

Helpful Report

Posted 1 year ago

Moin John! We’re so glad to hear that your experience with Sternglas has been positive! We take great pride in delivering both excellent customer service and high-quality timepieces. Thank you for your feedback! Best regards from Hamburg!

Posted 4 months ago

“Great selection of watches. They’re minimalist but definitely not boring.”

Helpful Report

Posted 1 year ago

Moin Colin! Thank you for your kind words! We're so glad you appreciate the minimalist yet unique design of our watches. We strive to create timepieces that stand out while keeping things simple and elegant. Best regards from Hamburg!

Posted 4 months ago

“waiting on two return labels. Great watches but having trouble returning both watches.”

Helpful Report

Posted 1 year ago

Moin Robert, Thank you for your review :) We apologize for the long wait for your return labels. We experienced some delays, but this should not be at the expense of our customers. We thank you for your patience and are pleased that both returns worked out in the end and that we have refunded the money :) If you have any questions, please do not hesitate to contact us :) Best wishes from Hamburg!

Posted 11 months ago

“Naos is so delicate and good looking for an everyday watch and in the meantime, even more comfortable. Very good job from Sternglas!”

Helpful Report

Posted 1 year ago

Moin Ahmet! We're thrilled to hear that you're enjoying your Naos! It's fantastic to know that the watch is not only delicate and good-looking but also comfortable for everyday wear. We appreciate your positive feedback and thank you for choosing Sternglas! Best regards from Hamburg!

Posted 4 months ago

“I found this brand when looking for a new watch. I've been pretty loyal to a different brand but thought this watch was beautiful and I loved the band. The website experience was great and so was the customer service. Shipping was quick and I loved the watch when it arrived. I will be buying more!”

Helpful Report

Posted 1 year ago

Moin Kenneth! Thank you so much for your kind words! We're thrilled to hear that you found us and enjoyed the whole experience, from browsing the website to receiving your new watch. It’s great to know that the watch and band are exactly what you were looking for! We look forward to welcoming you back for your next purchase. Best regards from Hamburg!

Posted 3 months ago

“Beautiful watch. Minimalist and elegant. Also, high praise for the delivery process and packaging. Cannot recommend highly enough.”

Helpful Report

Posted 1 year ago

Moin! Thank you so much for the wonderful feedback! We’re thrilled to hear that you love your new watch and were impressed with our delivery process and packaging. It’s great to know that everything met your expectations! We appreciate your recommendation and can’t wait to have you back again. Best regards from Hamburg!

Posted 3 months ago

“Sternglas is a step above "micro brands". Clear design choices follow bauhaus design but are not homage pieces to others. the growth and experimentation with a variety of quartz and automatic movements demonstrates to me that Sternglas is dedicated to finding their own place in the market and not pushing out fashion watches. looking forward to Sterglas' future offerings.”

Helpful Report

Posted 1 year ago

Moin Andrew! It’s great to hear that you appreciate Sternglas’ approach to design and craftsmanship! We’re proud of our dedication to creating original, high-quality pieces that truly stand out in the market. It’s exciting for us to continue experimenting with new movements and designs while staying true to our roots. We’re looking forward to what the future holds and can’t wait to share more innovative timepieces with you. Best regards from Hamburg!

Posted 3 months ago

“Envío rápido 💯 Buen precio , buenos materiales y buen diseño 💯”

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Posted 1 year ago

Moin Gustavo! ¡Nos alegra mucho saber que estás contento con tu compra! Apreciamos que destaques el precio, los materiales y el diseño. Es exactamente lo que buscamos ofrecer a nuestros clientes. ¡Muchas gracias por tu recomendación! ¡Mejores saludos desde Hamburgo!

Posted 3 months ago

“Great value. Great quality and reasonable pricing.”

Helpful Report

Posted 1 year ago

Moin Tomas! It’s awesome to hear that you're enjoying the great value, quality, and pricing! We really try to offer the best in terms of craftsmanship without compromising on affordability. Best regards from Hamburg!

Posted 3 months ago

“Very good communication, efficient procedure as watch arrived 24 hours earlier than expected. Well packaged to avoid damage, but did get 5 copies of my invoice!”

Helpful Report

Posted 1 year ago

Moin Ian! It’s fantastic to hear that the communication and delivery were on point and that the watch arrived early! We’re also happy to know it was well packaged. We’ll make sure to pass along your feedback regarding the invoices for improvement. Best regards from Hamburg!

Posted 3 months ago

“Really liked the sternglas team mail response, they were on-time, helped me with the delivery issue and also provided watch strap as a compensation. The only problem we faced was the late delivery and postal service charged us for custom service. Other than that your team is great.”

Helpful Report

Posted 1 year ago

Moin Akhil! Thank you so much for your kind words! We're really happy to hear that our team was able to assist you with the delivery issue and that you’re satisfied with the solution. We truly appreciate your feedback and will continue working to improve every step of the experience. We're sorry for the inconvenience caused by customs charges, and we'll definitely keep an eye on that for future deliveries. Best regards from Hamburg!

Posted 3 months ago

“Great watch and fair price.”

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Posted 1 year ago

Moin Anutouch! We're so glad you’re happy with your watch! It’s always great when quality and price align. Best regards from Hamburg!

Posted 3 months ago

“Very quick shipment and great watches”

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Posted 1 year ago

Moin Andrea! Thanks so much for your feedback! We're thrilled to hear you’re happy with the quick shipment and the watches. Best regards from Hamburg!

Posted 3 months ago

“After researching bau haus watches I found Sternglas and was really impressed with design and price.”

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Posted 1 year ago

Moin Vincent, we are so happy about your review! :) thank you for your words and best regards from Hamburg!

Posted 11 months ago

“Great watch. Awesome shipping”

Helpful Report

Posted 1 year ago

Moin Lee! Thanks so much for your kind words! We're thrilled you're happy with the watch and the shipping experience. We hope it continues to impress you every day! Best regards from Hamburg!

Posted 3 months ago

“The support team via Whatsapp is very efficient, I got answers quickly and I appreciate it. I hope that Sternglass will support in the future the 4 times payment proposed by Paypal.”

Helpful Report

Posted 1 year ago

Moin Mehdi, that sounds fantastic! It's great that our service team has supported you so well :) We will pass on your wish regarding the payment options. Best wishes from Hamburg!

Posted 11 months ago

“Great design and service.”

Helpful Report

Posted 1 year ago

Moin Chandranath! Thank you for your feedback! We're thrilled to hear that you're happy with both the design and our service. We truly appreciate your support. Best regards from Hamburg!

Posted 3 months ago

“My delivery arrived incredibly quickly once ordered and the presentation was fantastic. Very impressive and would certainly order again!”

Helpful Report

Posted 1 year ago

Moin Cormac! We’re thrilled to hear that your delivery arrived so quickly and that you were impressed with the presentation! We always strive to provide a seamless experience, and it’s great to know that you’d order again. Thanks for your positive feedback! Best regards from Hamburg!

Posted 3 months ago

Sternglas GmbH is rated 4.8 based on 2,434 reviews