Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. I've been trying to get in touch with the company to return the watch I purchased, but they haven't been responding to any of my requests. The watch I received is much smaller than I expected, and it's just not what I was looking for. It's frustrating that the company isn't addressing my concerns, and I'm disappointed with the overall experience.”

Helpful Report

Posted 1 year ago

Moin Moby, that doesn't sounds good at all! we're super sorry that we could not fulfill your expectations! Unfortunately, due to cases of illness in our customer service there are sometimes small waiting times, but we are currently trying to fix this problem! We hope we can handle this situation better next time :). best wishes from Hamburg

Posted 11 months ago

“Really pleased with my purchase ,does not disappoint in quality in any way , would have liked a slightly longer strap but that easily rectified ,I'll certainly be back at a later date to look at another purchase”

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Posted 1 year ago

Moin MJ, what more could we wish for than such feedback and that you are so satisfied :) thank you for this review! We look forward to your next purchase with us and send our best regards from Hamburg!

Posted 11 months ago

“good information on products on sight, clear buying proces. good information of forwarding the buyed product. and of course very nice watches”

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Posted 1 year ago

Moin J.R, we are delighted about this great feedback :) We say thank you & send our best wishes from Hamburg!

Posted 11 months ago

“I got my delivery on time.”

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Posted 1 year ago

Moin Andrejs, That's exactly how it should be :) thank you for your 5-star rating and best regards!

Posted 11 months ago

“First class customer service and great watches”

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Posted 1 year ago

Moin Graham, we love to hear that you had such a positive experience with our customer service :) that's what we all do our best for every day! Thank you for these great 5-stars and your words :) Best wishes from Hamburg!

Posted 11 months ago

“Updated review --- (After a bit too long waiting when I got the problem) I got an excellent after-sale service from Sternglas. My (non working out of the box) watch was replaced with a new one, I had a voucher to send the old one back and got the new one in a few days. The watch is very nice, is the same as the description on the web site and (now) works like a charm. Thank you for this happy ending. --- I have bought a nice refurb watch from Sternglas. But ... I have received a non functioning quartz watch. The date is stuck 3 weeks ago, meaning the watch has not been checked before being sent. Is it the battery ? I don't know, trying to change the battery might end up half as expensive as the rebate I had buying a refurb. Additionnally, the watch I received is not the same as the one advertised on the web site; details are differ : no backplate engraving for instance. So far experience is poor, waiting wor Sternglas reply since reception. I am considering sending it back, but I regret that the open box effect is ruined by this poor process.”

Helpful Report

Posted 1 year ago

Moin Olivier, Thanks for your feedback :)! We are pleased that we have now been able to resolve all questions and problems and hope that you now have a lot of fun with your watch :). If you have any further questions, please feel free to contact us at any time! Best wishes from Hamburg

Posted 11 months ago

“Fantastic offerings and great reliable top quality products and services. Very quick delivery and nice box (appropriate, stylish but not overdone).”

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Posted 1 year ago

Moin Hannes, we really appreciate your feedback! Thank you for these appreciative words and how great that you like our packaging design so much :) Best wishes from Hamburg!

Posted 11 months ago

“The watch looks great. Just got it so cant comment much more. Also have a 5 year old Topograph and works great. The yellow strap could be couple of centimeters longer. Also the strap looks bit less quality compared to the watch - would love if it was slightly thicker, feels like it wont last long....”

Helpful Report

Posted 1 year ago

Moin Roman, thank you for your great review :) We will pass on your suggestions regarding the watch strap to our product team :) If you have any other questions, please feel free to contact us at any time! Best wishes!

Posted 11 months ago

“I got my new Naos very quickly, on the next day after my order to Hungary. It was a real surprise, I do like this watch a lot. Thank you!”

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Posted 1 year ago

Moin László, that went really fast! We're delighted that we can inspire you with our watch :) Thank you for this great review and best wishes!

Posted 11 months ago

“Love the design and the quality.”

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Posted 1 year ago

Moin William, We are pleased to read that you like the STERNGLAS watch that much. Thanks a lot for this great review :) Best wishes!

Posted 11 months ago

“Very stylish and good quality”

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Posted 1 year ago

Moin Anonymous, thank you for this great review :) We send best wishes from Hamburg!

Posted 11 months ago

“Great service and fast delivery!”

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Posted 1 year ago

Moin Ireneusz, how nice that you are so satisfied :) we are thankful for the 5-star review ! Best wishes from Hamburg!

Posted 11 months ago

“Great website, easy to order and fast delivery.”

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Posted 1 year ago

Moin Andy, we are always happy about your customer feedback on our website and are so grateful for this positive review :) thank you very much and best regards from Hamburg!

Posted 11 months ago

“Excellent watches of Sternglas! In a short time i bought 3 beautiful high quality excellent watches by Sternglas. They are so awesome that it becomes almost a New adiction to want to buy a 4th and 5ft. I become greedy of it :-) I have to put my fingers on my wallet and realise that i have to pay my other bills too. My very very big compliments to the team of Sternglas. And maybe a tip: when i am a custummer who buys more often, could you make an 'member club' where you get some extra's or for a lower price? It helps on both sides :-) Good Luck and make more beautyness ! Jos M.F. de Vries, Nijmegen, Holland.”

Helpful Report

Posted 1 year ago

Moin Jos, wow - what great feedback! We are really thrilled and say THANK YOU! Reading such words touches us deeply and drives us even more to create great watches for you:) We are very happy to take your suggestion regarding a Member Club on board and pass it on to our team. Such suggestions from you as a community are important to us and we are always happy to receive them. We wish you lots of fun with your 3 STERNGLAS timepieces and look forward to when it is possible to add the fourth ;) Best wishes from Hamburg to Holland!

Posted 11 months ago

“I ordered a watch and received it. A few days after wearing it, the winding stem was broken. I'm really disappointed. This is not a qualitative watch and for 200 euros it is a scam....”

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Posted 1 year ago

Moin Hervé, oh no, that doesn't sound good at all and shouldn't happen! :( We apologize very much for this! As I can see, there was unfortunately a delay in receiving feedback from our customer service due to understaffing. Let us solve your problem together! We would be delighted if you could simply contact us again by email at support@sternglas.com! We are sure to find a good solution! Best wishes from Hamburg!

Posted 11 months ago

“The watch looks wonderful and arrived in a short time. Thanks for your work!”

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Posted 1 year ago

Moin Jordi, thank YOU for this great review :) We are so pleased to read how happy you are with your new STERNGLAS watch! Best wishes from Hamburg!

Posted 11 months ago

“Looks nice but arrived with the crown lose. Made me worry about the quality.”

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Posted 1 year ago

Moin Imad, thank you for your feedback :) that doesn't sound good - let's see what we can do! Please contact us with your order number so that we can take a look at it together and find a good solution. Just send an email to support@sternglas.com! We want you to be happy with your watch and look forward to helping you! Best wishes from Hamburg!

Posted 11 months ago

“Watch is beautiful! The only complaint I have is the noise from moving around. I have other automatic watches with no issues in noise, but this one does fairly make a decent amount of noise when moving. Other than that high quality and beautiful watch”

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Posted 1 year ago

Moin Anonymous, thank you for your feedback :). I understand your concerns - I had to get used to the audible sound as well. Yet, It is not uncommon for your watch to make sounds, and in some mechanical movements, these sounds are actually necessary. The reason for this is the presence of clearance spaces between the individual components. These small spaces are necessary for the parts to move freely and regularly. Due to these clearance spaces, the rotor can be distinctly heard during certain movements. I hope we were able to help you with this and that you enjoy your automatic watch :) Best wishes from Hamburg!

Posted 11 months ago

“Just what I wanted. Simple elegant design and no clutter . Very fast shipping and very sensible packing”

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Posted 1 year ago

Moin Miguel, such a great review - many thanks to you for it :) We wish you much joy with your STERNGLAS watch & best regards from Hambrug!

Posted 11 months ago

“Seem to be a great company, very good comunication and fast dispatch.”

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Posted 1 year ago

Moin Craig, what a great appreciative review! Thanks a lot :) Best wishes from Hamburg!

Posted 11 months ago

Sternglas GmbH is rated 4.8 based on 2,426 reviews