Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,425 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,425 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw the watch brand mentioned by Teddy Baldassarre as an up-and-coming German microbrand so had to check out their watches. Decided on the Hamburg automatic with the dark blue dial and the bronze finish on the case as it was the one that seemed to match my style. The dial is a little more complex than a simple bauhaus-style watch which I actually like as there is more to capture the eye and look at when glancing at the time. The watch has the characteristic bauhaus big-dial appearance to it which actually looks very good on the wrist and contrasts very well when wearing lighter-colored shirts in a very complementary way. It's interesting when microbrands tell the story behind the watch, and I think that the story of the color themes matching the canals and brick warehouses of the old Hamburg where the watches are currently made, and the slightly nautical-theme added to the bauhaus style was interesting and definitely gives the watch it's unique character. I chose the provided leather band but noticed after ordering that there was an option to purchase a thin stainless steel bracelet finished with bronze that I think would have looked really nice with this watch. In the several days I've had it, it has kept very accurate time and to me seems to be a watch that should really cost more than the $499 that I paid for it. The only area for improvement I would recommend for future models is to have a little less reflectivity from the surface sapphire crystal. The reflectivity doesn't interfere with being able to read the time from the watch at all as the deep orange / copper-like hands contrast well with the deep blue dial. Overall I think that this watch is a great value and will definitely consider purchasing an additional watch (and maybe even get the bronze finished bracelet for the current watch) and to keep checking back with them to see what new concepts on redefining the bauhaus style they come up with.”

Helpful Report

Posted 1 year ago

Moin Jeffrey, wow - thank you so much for this fantastic and detailed feedback on our watches and us as a brand! We are really happy about it. We are a brand created for you customers and reading such reviews motivates us even more! We will pass on the compliments and suggestions to our team :) Regarding reflectivity: the legibility of our watches is very important to us. In fact, the glass has a double anti-reflective coating. We have also tried it a third time, but the glass then turns greenish and that is not nice. Especially on watches with a dark dial, it can seem as if the glass is very reflective because it is simply a dark background. We hope this information clarifies it a little :) Thanks again to you and so much joy with your STERNGLAS watch and all future timepieces from us that will inspire you:) Best wishes form Hamburg!

Posted 11 months ago

“Despite a public holiday in Germany my order arrived on time, thank you.”

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Posted 1 year ago

Moin Simon, thank YOU for your purchase from us and enjoy your STERNGLAS timepiece :) Best Wishes!

Posted 11 months ago

“Good Guys good design💪💪💪”

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Posted 1 year ago

Moin Antonio, we are very pleased that you like our design so much :) best wishes from Hamburg!

Posted 11 months ago

“I love my new Naos Automatik! The only area of improvement would be to have the watch hands luminated. Amazing watch and value for money for a sapphire glass watch.”

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Posted 1 year ago

Moin Matthew, so nice to read how happy you are with your Noas Sternglas watch! thank you for the great review :) saphire glas is just one of a kind - we love it too! Best wishes from Hamburg!

Posted 11 months ago

“Fast delivery Good quality Very nice Bauhaus design”

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Posted 1 year ago

Moin Zoltán, Thank you for the top rating! Your feedback motivates us even more :) Best wishes from Hamburg!

Posted 11 months ago

“Very efficient and polite service. Informative and good at keeping in touch during the purchase process. Well done”

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Posted 1 year ago

Moin CJ, thank you very much for your 4-star-review :) We appreciate your feedback and will pass it on to our service team :)

Posted 11 months ago

“Excellent timepiece, unique design, super quality. Great service from the team at Sternglas.”

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Posted 1 year ago

Moin Peter, your words make us very happy! thanks for the great feedback - will pass it on to our team:) Best wishes from Hamburg!

Posted 11 months ago

“I am still waiting for the delivery. I can't organize the pick up by myself. DHL may deliver it in my postbox or accept a pickup by the caretaker, her name is Lisette Wijsman.”

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Posted 1 year ago

Moin Pieter, thank you for your feedback! I've just seen that the watch has finally arrived. We apologize for your long wait - this should not happen! Unfortunately, we cannot influence delays caused by our shipping service provider. We are doing our best to prevent this. We hope you are happy with your new watch and would be delighted if you would like to give us some feedback :) Best wishes from Hamburg!

Posted 11 months ago

“I saw Sternglas on Instagram and loved the look of that incredible Bauhaus inspired design. But was a little hesitant to trust something I saw on Instagram. After looking at the Sternglas website I decided to get one. I chose their Hamburg Chrono in silver. It looked beautiful in the photos and I was like a kid waiting for Santa to arrive, waiting for the DHL delivery with my watch. A few days after ordering my watch it arrived. I had hoped to like it but I didn’t like it… I absolutely loved it. On my wrist it looked even more beautiful. I simply cannot stop looking at it, it makes me smile every time I check the time. I can not recommend Sternglas highly enough, they make phenomenal watches. It won’t be too long before I buy another Sternglas, one of their Automatic movements this time.”

Helpful Report

Posted 1 year ago

Moin Kevin, we can't thank you enough for such fantastic feedback! wow -thank you thank you thank you! We as a team are so happy when you as customers are so enthusiastic and satisfied :) that's what we do all this for! We hope you continue to have so much fun with your STERNGLAS timepiece and will of course be delighted if we can inspire you to get more :) Best wishes from Hamburg!

Posted 11 months ago

“This is my third Sternglas watch, after the splendid Topograph and the no less superb Hamburg Automatik MiG and the conclusion is clear: I am in love with this brand! Quality, sobriety, originality…”

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Posted 1 year ago

Moin Sylvain, what a great review :) we say THANK YOU for the great words and your 5 stars- wow! We are totally excited about this great conclusion - which we also share: we are in love with STERNGLAS too ;) Best wishes from Hamburg!

Posted 11 months ago

“I found the product information in the Instagram. The order, payment and delivery process was easy and reliable. Very sympathetic, young company.”

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Posted 1 year ago

Moin Laszlo, thank you for your great review! :) of course we are very pleased to read that we have convinced you as a company! Best wishes from Hamburg!

Posted 11 months ago

“Excellent watch manufacturer. Unique styles. Top notch service.”

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Posted 1 year ago

Moin Adrian, this is so amazing to read - thank you very much for your words! :)# Best wishes from Hamburg!

Posted 11 months ago

“Had a good experience ordering Sternglas watch through email. Quick and easy to navigate through the website.”

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Posted 1 year ago

Moin Gregorio, that sounds great :) we are delighted that you enjoyed shopping with us so much! Thanks for your rating! Best wishes from Hamburg!

Posted 11 months ago

“I love the style. and customer support was great for a previous watch of mine”

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Posted 1 year ago

Moin Samuel, what a great review - thanks a lot! :)We are pleased that we were able to help you as a service team in the past. If there is anything we can do for you, we are always available! Best wishes from Hamburg!

Posted 11 months ago

“No non-sens quality watches with very nice (retro) design and affordable prize. Excellent service.”

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Posted 1 year ago

Moin Alain, words like these just make us so happy! Thank you for your great review and your trust in us :) You as customers motivate us every day, because the fact that you wear our watches is the best thing ever! Whenever you have a question or a concern - we are always here to help:) Best wishes from Hamburg :)

Posted 11 months ago

“very kind and efficient organization producing beautiful watches, although not very responsive to e-mail”

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Posted 1 year ago

Moin Bruno, thank you, we appreciate your words! We want to give you, our customers, the best possible service and answer all our emails. Unfortunately, there can sometimes be a delay due to understaffing or a very high volume of emails. We apologize for this! If you still have a request, please feel free to contact us at any time :)

Posted 11 months ago

“I like the design of Sternglas watches.”

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Posted 1 year ago

Moin Damir, we are very happy that you like our design so much :) thanks for the great review! Best wishes from Hamburg!

Posted 11 months ago

“Lovely range of well designed watches . Customer service is of a very high standard”

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Posted 1 year ago

Moin Martin, thank you for your appreciative words :) our customer service is very important to us, which is why feedback like this makes us especially happy! Best wishes from Hamburg and much joy with your STERNGLAS timepiece!

Posted 11 months ago

“This is by far my favorite watch from Sternglas!”

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Posted 1 year ago

Moin Anonymous, so happy to read that u got a new favorite from us! :) # Best wishes from Hamburg!

Posted 11 months ago

“Hello when I sent this below email this morning , I received an email of the confirmation of my order which has nothing to do with my email, it was about a damaged item !below email : Hello , when I received my order (US order E10034712) and first opened the vintage mocha leather strap it was damaged, has a wide significant scratch (see attached photo) the black envelope packaging was not damaged at all. The gray leather strap arrived without issue. There is also a number (?tracking /invoice - RE022024121060) Wanted to see what next steps to take thanks so much, Daniel O’Donnell Photo below : image0.jpeg”

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Posted 1 year ago

Moin Daniel, Thank you for your Feedback! We're super sorry that the communication hasn't worked as well as it should! we hope we have solved the problem in the meantime, if not, please send one more email to our customer service, we're sure there will be a solution for our misunderstanding! Best wishes from Hamburg

Posted 11 months ago

Sternglas GmbH is rated 4.8 based on 2,425 reviews