Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,418 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch looks used and the packaging for $499 is a joke”

Helpful Report

Posted 8 months ago

Moin Trish! Thank you for sharing your feedback. We’re really sorry to hear that the condition of your watch and the packaging didn’t meet your expectations. This certainly doesn’t reflect the high standards we aim to provide. Please reach out to our customer service team, and we’ll gladly assist you in resolving this matter to your satisfaction. Best regards from Hamburg!

Posted 4 months ago

“Bardzo dobry kontakt, szybka wysyłka, firma przyjazna klientowi.”

Helpful Report

Posted 8 months ago

Moin Dariusz! Cieszymy się, że jesteś zadowolony z naszego kontaktu i szybkiej wysyłki! Twoja satysfakcja jest dla nas bardzo ważna, dlatego cieszymy się, że mogłeś doświadczyć naszej przyjaznej obsługi. Serdeczne pozdrowienia z Hamburga!

Posted 4 months ago

“I really like my black Sedius. What a beautiful watch. The band had a flaw though that I sent them a picture of and Sarah and the team sent a replacement to me here in Texas arriving within a couple of weeks”

Helpful Report

Posted 8 months ago

Moin Stephen! Thank you for your feedback! We’re so happy to hear that you’re enjoying your black Sedius – it’s definitely a stunning timepiece. We’re also glad that Sarah and the team were able to resolve the issue with the band quickly and get you a replacement. We truly appreciate your patience and understanding. If you need anything else, don’t hesitate to reach out! Best regards from Hamburg!

Posted 4 months ago

“Simple and easy to navigate the website to make my purchase. Prompt shipping and good follow up emails.”

Helpful Report

Posted 8 months ago

Moin Eric! Thank you for your kind words! We're thrilled to hear that you had a smooth and easy shopping experience with us. We're always striving to provide great service and ensure everything goes as planned, from purchase to delivery. If you need anything else, don’t hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“Good quality armband !”

Helpful Report

Posted 8 months ago

Moin Karl! Thank you for your positive feedback! We're glad you're happy with the quality of the strap. If you ever need assistance with anything else, feel free to reach out. Best regards from Hamburg!

Posted 4 months ago

“Great product & customer service. Seems to me that is a small company that is trying to do things right Good luck”

Helpful Report

Posted 8 months ago

Moin Javier! Thank you so much for your kind words! We're thrilled to hear that you're happy with the product and our customer service. It's our goal to always deliver the best experience, and your support means a lot to us. If you ever need anything in the future, don't hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“Good quality products. Excellent communication and fast delivery.”

Helpful Report

Posted 8 months ago

Moin Rolando! Thank you for your kind words! We're so happy to hear that you're satisfied with the quality of our products, as well as our communication and delivery service. We look forward to serving you again in the future. Best regards from Hamburg!

Posted 4 months ago

“This watch is simple and elegant. Great craftsmanship with excellent accuracy”

Helpful Report

Posted 8 months ago

Moin Shahab! Thank you for your feedback! We're thrilled to hear that you find the watch simple and elegant, and that you're impressed with its craftsmanship and accuracy. It's always wonderful to know our watches are meeting your expectations. Best regards from Hamburg!

Posted 4 months ago

“Perfecto todo aunque el manual del reloj deberiais mejorarlo.”

Helpful Report

Posted 8 months ago

¡Gracias por tu comentario! Nos alegra mucho saber que todo ha sido perfecto para ti. También agradecemos tus sugerencias sobre el manual del reloj, tomamos muy en serio los comentarios de nuestros clientes y siempre buscamos maneras de mejorar. Lo tendremos en cuenta para futuras mejoras. Si en algún momento necesitas algo más, no dudes en contactarnos. ¡Saludos desde Hamburgo!

Posted 4 months ago

“Very impressed with Sternglas. Their website was easy to navigate and ordering my watch was a breeze. They took care of shipping and customs with incredibly fast delivery to the US.”

Helpful Report

Posted 8 months ago

Moin Steven! Thank you for your wonderful feedback! We're so glad to hear that your experience with our website and ordering process was smooth and easy. It's fantastic to know that shipping and customs were handled seamlessly, and that the delivery to the US was fast. We always strive to provide a hassle-free experience for our customers, and we’re happy to see it reflected in your review. If you ever need any assistance in the future, don’t hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“The watch arrived promptly. It was packaged securely. The watch itself feels well balanced and it loos good on the wrist.”

Helpful Report

Posted 8 months ago

Moin Matt! Thank you for sharing your feedback! We're glad to hear that your watch arrived promptly and securely packaged. It’s wonderful to know that it feels well balanced and looks great on your wrist. We always strive to ensure a smooth experience from start to finish, and we're thrilled that you’re satisfied with your purchase. If you have any further questions or need assistance, feel free to reach out. Best regards from Hamburg!

Posted 4 months ago

“I absolutely love my Sternglas watch! I'm a lunatic for my beautiful Blue Lumatik! It's the most beautifully designed watch I've ever owned, and it has the most amazing power reserve of any automatic I've ever seen! This watch is very well made! I feel totally confident that I have the exact time - all the time! I wear it every day, and people always ask about it! It's absolutely gorgeous!”

Helpful Report

Posted 8 months ago

Moin Paul! Thank you so much for your enthusiastic and glowing review! We're beyond thrilled to hear that you absolutely love your Blue Lumatik and that it's become such a standout piece for you. It’s fantastic that the design, power reserve, and overall quality have impressed you so much. We're also glad to hear that people are taking notice of its beauty! Wearing a watch every day that you feel totally confident in is exactly what we hope for our customers, and we’re so happy you’re enjoying yours. If you ever need anything, don’t hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“I like the attention to detail provided by Sternglas”

Helpful Report

Posted 8 months ago

Moin Steven! Thank you for your thoughtful feedback! We're so glad to hear that you appreciate the attention to detail we put into our watches. Every little touch is important to us, and it’s wonderful to know that it resonates with you. If there's anything we can do for you in the future, don’t hesitate to get in touch. Best regards from Hamburg!

Posted 4 months ago

“Excellent website and outstanding customer service, which I accessed via WhatsApp. Very prompt and polite!”

Helpful Report

Posted 8 months ago

Moin Hamish! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with both our website and customer service. It's fantastic that our team was able to assist you promptly and politely via WhatsApp—we always strive to provide the best possible service. If you ever need anything else, we’re here to help! Best regards from Hamburg!

Posted 4 months ago

“My favourite watch for 50 years needed replacing. Bought a Sternglass… it’s big, it seems to slip round my wrist at any opportunity. The strap is too short.. but the new keeps time very well and looks good. Give me a few years and maybe I will then say it’s my favourite.”

Helpful Report

Posted 8 months ago

Moin Andrew! Thank you for your feedback! We’re honored that you chose a Sternglas to replace your favorite watch of 50 years. We're glad to hear that the watch keeps time well and looks good on your wrist. We're sorry to hear that the strap feels a bit short and that it tends to slip—comfort is very important to us, so we appreciate you bringing this up. If you'd like, we can help explore alternatives for a better fit with a longer strap. We hope that with time, it becomes a favorite of yours as well! Best regards from Hamburg!

Posted 4 months ago

“Superlative!”

Helpful Report

Posted 8 months ago

Thank you for your amazing feedback! We’re thrilled to hear that you're so satisfied with your experience. If there's anything else we can do for you, just let us know! Best regards from Hamburg!

Posted 4 months ago

“Really pleased with the purchase. Would love to see some thing with Arabic numbers. Preferably in green and brown leather”

Helpful Report

Posted 8 months ago

Moin Sheraz! Thank you for your wonderful feedback! We’re thrilled to hear that you're pleased with your purchase. Your suggestion for a watch with Arabic numbers in green and brown leather is fantastic—it's definitely something we'll take into consideration for future designs. If you ever have any other ideas or need assistance, feel free to reach out! Best regards from Hamburg!

Posted 4 months ago

“Superbe montre ! Le service client à l'air au point !”

Helpful Report

Posted 8 months ago

Merci beaucoup pour votre retour ! Nous sommes ravis que la montre vous plaise et que notre service client ait répondu à vos attentes. Nous mettons un point d'honneur à offrir une expérience de qualité à nos clients, et votre commentaire nous fait très plaisir. Si vous avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Meilleures salutations de Hambourg !

Posted 4 months ago

“the sternglaswatch wass sent to me in good order ; the watch was as was shown on the site, that mens very nice.”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We're thrilled to hear that your Sternglas watch arrived in perfect condition and matched what you saw on our site. We're so glad you're happy with it! If you ever need any further assistance, feel free to reach out. Best regards from Hamburg!

Posted 4 months ago

“Got the Hamburg in Quartz. Love the leather strap. Love the dial. Love what Sternglas is doing. Keep it up!”

Helpful Report

Posted 8 months ago

Moin Dave! Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re enjoying the Hamburg in Quartz, especially the leather strap and dial. It’s wonderful to know that you appreciate what Sternglas is doing. We’ll keep striving to provide the best quality and design for our customers like you! If you ever need anything, don’t hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

Sternglas GmbH is rated 4.8 based on 2,418 reviews