Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,418 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the watch with the looks I've been looking for for a long time. A beautiful design for an interesting price. Well done Sternglas.”

Helpful Report

Posted 6 months ago

Thank you so much for your kind words! We're thrilled to hear that you found the watch you've been searching for. It's wonderful to know that the design and value hit the mark for you. Enjoy your new timepiece—it’s a pleasure to have you as part of the Sternglas family! Best regards from Hamburg!

Posted 5 months ago

“As a designer, I prefer to buy from manufacturers who maintain a high standard of design, engineering and good value in their products. So for example I use Apple computers, Leica and Hasselblad cameras and Artemide lamps etc. I applied the same criteria when looking to purchase a new watch so it was perhaps inevitable I would be attracted to the design of a Sternglas Zeitmesser with its Bauhaus aesthetics. The Sternglas Naos XL quartz was my choice; it meets all my design criteria in its minimalist design and presentation. It functions perfectly in its slim, compact body and exudes a quality on the wrist which would suggest it to be far more expensive than its actual cost. Good design does not have to be expensive and Sternglas must be congratulated for adopting the design philosophy of Bauhaus in their products at a fair and reasonable price.”

Helpful Report

Posted 6 months ago

Moin Robert! Thank you for your thoughtful and detailed feedback! As a designer, your appreciation for the minimalist Bauhaus aesthetic and the focus on quality is especially meaningful to us. We're thrilled that the Sternglas Naos XL quartz met your high standards in both design and functionality. It’s great to hear that you find the watch to have a premium feel, despite its affordable price. We’re proud to adhere to the Bauhaus philosophy and provide exceptional value without compromising on quality. Best regards from Hamburg!

Posted 5 months ago

“The website was brilliant, the watch is lovely, DHL messed up and charged me import duty but Marén sorted it so quickly even though it was over the weekend”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We’re so glad you love the watch and that our website met your expectations. It’s unfortunate that DHL caused some trouble, but we're happy to hear Marén was able to sort everything out swiftly, even over the weekend. Your satisfaction is our priority, and we truly appreciate your understanding! Best regards from Hamburg!

Posted 5 months ago

“Great customer service and responsiveness.”

Helpful Report

Posted 6 months ago

Moin Larry! Thank you for your kind words! We're so pleased to hear that you had a great experience with our customer service. We strive to be responsive and helpful, and it’s wonderful to know that we met your expectations. Best regards from Hamburg!

Posted 5 months ago

“I’m very happy with my watch! Great quality and beautiful design.”

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Posted 6 months ago

Moin Matthijs! Thank you for your wonderful feedback! We’re so glad to hear that you're happy with your watch and that the quality and design met your expectations. It’s always great to know that our customers are enjoying their timepieces. Best regards from Hamburg!

Posted 5 months ago

“Servizio clienti eccellente. Spedizione più rapida di quanto previsto. Azienda interessante che propone orologi bauhaus di qualità a prezzi decisamente popolari.”

Helpful Report

Posted 6 months ago

Grazie per il tuo feedback! Siamo felici che tu abbia avuto un'esperienza positiva con il nostro servizio clienti e la spedizione. È bello sapere che apprezzi la nostra offerta di orologi Bauhaus di qualità a prezzi accessibili. Migliori saluti da Amburgo!

Posted 5 months ago

“Accurate, friendly, rapid, quality.”

Helpful Report

Posted 6 months ago

Moin Chris! Thank you for your kind words! We're so glad to hear that you had a positive experience with us. We aim to always provide fast, friendly, and high-quality service to our customers. Best regards from Hamburg!

Posted 5 months ago

“Excellent standard of watches!”

Helpful Report

Posted 6 months ago

Moin Nitish! Thank you for your kind words! We're thrilled to hear that you're satisfied with the quality of our watches. We take great pride in offering exceptional timepieces. Best regards from Hamburg!

Posted 5 months ago

“Nice professional company with quick delivery”

Helpful Report

Posted 6 months ago

Moin John! Thank you for your positive feedback! We're glad to hear you had a great experience with our service. Best regards from Hamburg!

Posted 5 months ago

“Naos Automatik XL White Dial, Brown Strap. This an absolutely gorgeous watch. Clean, simple and stunning. I own many watches and none are a better value than this one. The amount of watch you get for the money is tremendous. Despite a collection that includes many Rolex, Tudor, Omega, IWC and Breitling watches, this Naos is becoming one of my go to pieces. Thanks STERNGLAS.”

Helpful Report

Posted 6 months ago

Moin Patrick! Thank you so much for your fantastic review! We're absolutely thrilled to hear that the Naos Automatik XL White Dial with the brown strap has become one of your go-to pieces, especially among such an impressive collection of luxury watches. The clean, simple, and stunning design is at the heart of our philosophy, and we’re so glad to know that it resonates with you. It's incredibly rewarding to hear that you find the value of the watch to be so impressive, especially when compared to high-end brands. We strive to offer exceptional quality and design at a great price, so your feedback truly means a lot to us. If you ever need any assistance or are looking to add more pieces to your collection, feel free to reach out! Thanks again for your kind words and support. Best regards from Hamburg!

Posted 5 months ago

“My new Naos Automatik is simply stunning. Minimalist, sleek, and with a flawless finish—exactly what I was looking for. I had a minor issue with the strap, but after contacting customer service, they responded quickly and efficiently, resolving my concern in just two days. 5 out of 5 stars. I'll definitely be purchasing more models in the future.”

Helpful Report

Posted 7 months ago

Moin Nahuel! Thank you so much for your wonderful feedback! We're thrilled to hear that the Naos Automatik is exactly what you were looking for—its minimalist and sleek design is something we take great pride in, and it’s fantastic to know it meets your expectations. It’s also great to hear that our customer service was able to assist you promptly with the strap issue. We aim to provide fast and efficient support to ensure our customers have a seamless experience. Your 5-star rating truly means the world to us! We’re excited to welcome you back for future purchases and can’t wait to hear what you think of the other models. Best regards from Hamburg!

Posted 4 months ago

“Such a professional compamy - It arrived within 4 days delivered to Australia!!!”

Helpful Report

Posted 7 months ago

Moin Daniel! Thank you for your kind words! We’re so glad to hear that your watch reached you in Australia so quickly. We strive to provide excellent service and it's great to know we met your expectations. Best regards from Hamburg!

Posted 4 months ago

“Had found Sternglas on YouTube being reviewed and decided that I needed to add a Merion green-orange to my collection of watches - watch was dispatched and arrived promptly with instructions and a superb box - on opening the watch certainly did not disappoint - the workmanship is fantastic and I just love the fact that the bezel rotates within the screen - this is unique - I have many superb watches but this is definitely a preferred go to - I am proud of the watch and enjoy when other watch collectors ask. You really cannot go wrong with purchasing this watch - well done to the Sternglas team… will be looking at purchasing from you again. Kind regards, Richard”

Helpful Report

Posted 7 months ago

Moin Richard! Thank you so much for your fantastic feedback, Richard! We're thrilled to hear that the Merion green-orange has become one of your preferred go-to pieces in your collection. It’s wonderful to know that the unique rotating bezel and the craftsmanship stood out to you. We truly appreciate your kind words and are excited that you’ll consider Sternglas for future purchases. Best regards from Hamburg!

Posted 4 months ago

“very good and fast service! delivery in less than 6 days in Canada Naos Pro as expected !!!! I love it!”

Helpful Report

Posted 7 months ago

Moin Bertrand! Thank you for your feedback! We're delighted to hear that your Naos Pro arrived quickly and that you're loving it! It's great to know that everything met your expectations. Best regards from Hamburg!

Posted 4 months ago

“Awesome watch”

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Posted 7 months ago

Moin Sunil! Thank you for sharing your thoughts! We're thrilled to hear that you're enjoying your watch. Best regards from Hamburg!

Posted 4 months ago

“I still have not received my watch. It’s stuck I customs requiring manufacturer information. Sternglas support has not responded to my request for the required information. DHL is charging $30/day for the delay. Extremely frustrating.”

Helpful Report

Posted 7 months ago

Moin Ethan! I'm really sorry to hear about the frustration you're experiencing with the customs delay and lack of support from Sternglas. It’s important that you receive your watch promptly, and I understand how stressful this situation must be, especially with the additional charges from DHL. I hope that the problems are resolved by now and that you can proudly wear your new Sternglas. Best regards from Hamburg!

Posted 4 months ago

“My first watch from your company & I love it, exactly all I hoped for. Beautiful. Came earlier than expected, which was definitely positive. I’d order again!!!! Thx. 😀”

Helpful Report

Posted 7 months ago

Moin Darcy! Thank you so much for your kind words! We're thrilled to hear that your first Sternglas watch exceeded your expectations. It's fantastic that it arrived earlier than expected, and we're excited to hear you'll be ordering again! If you ever need assistance or have any questions, feel free to reach out. Enjoy your beautiful watch! Best regards from Hamburg!

Posted 4 months ago

“Very nice and well packaged watch but the film on the glass was not well applied: will it be a return? However, the watch is intact. However, there were some difficulties with shipping: no information, not even the shipping number! Sternglass support was completely absent at first, then they finally showed up and solved it: only 3 stars for this reason.”

Helpful Report

Posted 7 months ago

Moin Paolo! Thank you for sharing your feedback! We're glad to hear that you're happy with the watch itself, though we understand your frustration with the shipping experience and the issue with the film on the glass. We're truly sorry for the inconvenience this caused. It’s great to know that our support team was eventually able to assist you and resolve the situation. Your experience matters to us, and we're always looking for ways to improve. We will make sure to pass on your feedback to the relevant teams to ensure a smoother experience moving forward. If you need anything further, don’t hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“I recently purchased my second watch from Sternglas, this time the Hamburg Edition Hafen, and it’s an absolutely marvellous timepiece. The customer service was outstanding, and I was amazed at how quickly the international shipment arrived — dispatched on Thursday afternoon and in my hands by midday on Friday! I’m very grateful, and I wholeheartedly recommend this company.”

Helpful Report

Posted 7 months ago

Moin Leszek! Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your second Sternglas watch, the Hamburg Edition Hafen, and that both the quality of the timepiece and the customer service met your expectations. We're especially happy to know that your international shipment arrived so quickly—that’s fantastic! Your recommendation means a lot to us, and we’re grateful for your continued support. If you ever need anything, we're always here to help! Best regards from Hamburg!

Posted 4 months ago

“Watches from Sternglas are sleek and stylish, and I think they look really good. I thought I could wear them casually as well as for formal occasions. After I received my Naos Automatic watch, I fell in love with the design, but I think the boxing, the packaging should be better. I thought I got a cheap watch from an unknown manufacturer when I opened the package. You need to reflect the look&feel of the watch&website everywhere.”

Helpful Report

Posted 7 months ago

Moin Tahir! Thank you for your detailed feedback! We're thrilled to hear that you love the design of your Naos Automatic and find it versatile enough for both casual and formal occasions. We also appreciate your thoughts on the packaging—it’s important to us that the unboxing experience reflects the quality of the watch and our brand. We'll take your input seriously and work on enhancing this aspect to match the premium feel of the timepieces we offer. If you have any further suggestions or need assistance, feel free to reach out. We're always here to help! Best regards from Hamburg!

Posted 4 months ago

Sternglas GmbH is rated 4.8 based on 2,418 reviews