Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,418 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company that produces very refined and elegant products. I recommend it.”

Helpful Report

Posted 6 months ago

Moin Renato! Thank you so much for your kind words and recommendation! We’re delighted to hear that you find our products refined and elegant. Your support means a lot to us, and we truly appreciate your feedback. Best regards from Hamburg!

Posted 5 months ago

“It's a great watch, I love it and will get one more.”

Helpful Report

Posted 6 months ago

Moin Nguyen! Thank you for your great review! We’re so happy to hear that you love your watch, and it’s exciting to know you’ll be getting another one. We’re looking forward to helping you add to your collection! Best regards from Hamburg!

Posted 5 months ago

“Ordered my second hamburg chrono watch (have white and green face now) and all went very smooth, even got the black friday discount although I ordered too soon so great service ! I like the watches a lot and get good feedback from people about the design.”

Helpful Report

Posted 6 months ago

Moin Kevin! Thank you so much for your fantastic review and for being a loyal Sternglas customer! We’re thrilled to hear that both of your Hamburg Chrono watches are making such a great impression – the white and green faces sound like a wonderful combination. It's also great to know that our service exceeded your expectations, and we appreciate your kind words about the design. We're happy to have you as part of the Sternglas family! Best regards from Hamburg!

Posted 5 months ago

“Great quality for price and nice design.”

Helpful Report

Posted 6 months ago

Moin Nicola! Thank you for your great feedback! We're so glad to hear that you find the quality and design of the watch to be a great value. We strive to offer excellent products at a fair price, and it’s wonderful to know that you’re satisfied with your purchase. Best regards from Hamburg!

Posted 5 months ago

“Shipping service is fast, well packed, very happy with my purchase.”

Helpful Report

Posted 6 months ago

Moin Rosie! Thank you for your positive review! We’re thrilled to hear that you’re happy with the fast shipping and careful packaging. It’s great to know that everything met your expectations, and we truly appreciate your support! Best regards from Hamburg!

Posted 5 months ago

“I liked the watch; the only flaw is that the color of the dial is darker than it appears in the photo.”

Helpful Report

Posted 6 months ago

Moin Ercole! Thank you for your feedback! We're happy to hear that you like the watch overall. We apologize for the color difference between the dial in the photo and the actual product. We always aim to present our watches as accurately as possible, but lighting and other factors can sometimes cause slight variations. We appreciate your understanding and are grateful for your valuable feedback! Best regards from Hamburg!

Posted 5 months ago

“Beautiful watch that's a joy to wear!”

Helpful Report

Posted 6 months ago

Moin Amy! Thank you for your lovely review! We’re so happy to hear that you’re enjoying your beautiful watch and that it’s a joy to wear. We truly appreciate your feedback and are glad you’re loving it! Best regards from Hamburg!

Posted 5 months ago

“Amazed with the quality...and the price! Super happy with it...I don't get tired of watching the yellow seconds hand moving... amazing design!.”

Helpful Report

Posted 6 months ago

Moin David! Thank you for your fantastic review! We're thrilled to hear that you're amazed with the quality and design of your watch, especially the yellow seconds hand – it’s always great to know that those little details stand out! We’re so happy to have exceeded your expectations, and we appreciate your kind words. Best regards from Hamburg!

Posted 5 months ago

“Young yet very well developed company. I discovered them while searching for more affordable alternative to Nomos’s Bayhaus watches and I am very pleased to say that Sternglas delivered.”

Helpful Report

Posted 6 months ago

Moin Martin! Thank you for your thoughtful review! We're so glad to hear that you discovered Sternglas as an affordable alternative and that we met your expectations. It means a lot to us to be compared to such a respected brand, and we’re thrilled that you’re pleased with your purchase. We look forward to continuing to deliver high-quality timepieces! Best regards from Hamburg!

Posted 5 months ago

“I’m so glad Sternglas exist - offering affordable no-nonsense Bauhaus/Ulm school aesthetic and industrial detail to a mass audience.”

Helpful Report

Posted 6 months ago

Moin Raymond! Thank you for your wonderful review! We’re so glad to hear that you appreciate what Sternglas stands for – offering the Bauhaus/Ulm school aesthetic with industrial detail at an accessible price. It means a lot to us that our design philosophy resonates with you, and we’re excited to continue delivering stylish and well-crafted timepieces to our customers. Best regards from Hamburg!

Posted 5 months ago

“Lovely looking minimalist watch, and comfortable on the wrist. Very quick delivery too.”

Helpful Report

Posted 6 months ago

Moin Dave! Thank you for your kind review! We're thrilled to hear that you find your watch both lovely and comfortable. It's great to know that the minimalist design suits your style, and we're glad the quick delivery met your expectations. Best regards from Hamburg!

Posted 5 months ago

“Sternglas service & communication have been very professional. I have been very pleased with their promptness.”

Helpful Report

Posted 6 months ago

Moin Dennis! Thank you for your fantastic feedback! We’re so glad to hear that you’ve been pleased with our service and communication. We strive to offer a professional and prompt experience, and it's wonderful to know that we’ve met your expectations. Best regards from Hamburg!

Posted 5 months ago

“I got the Naos Automatic as a Christmas gift and I tought it was perfect at first, but then I got problems with the strap and the crown. After one month of normal use, I started noticing small cracks in the leather strap where it’s connected to the watch. It got worst and worst and after two months not much was holding it anymore so I reached customer service. They were comprehensive but reluctant to do anything. After further discussion, they eventually accepted to send me a new strap, which I was happy about. I am now extra careful making sure it never comes in contact with water and it seems to hold on. In my opinion the strap material and construction is of good quality but not great. But then another bigger problem came on. I came home one day and the crown was gone. I tried to find it but didn’t know when and where the crown came off. It was really disappointing. I reached custumer service again and I was told to be more careful, and that I was probably not using it properly. After some discussion they accepted to repair the watch. After a couple of weeks, I received my newly repaired watch and I was being extra extra careful when wearing it, particularly attentive so it doesn’t get caught in a sleeve, a bag handle, a door knob, etc. But even then the crown came off a few times, and being so alert, I was able to retrieve it and put it back in its socket. Until I came home one day and the crown was gone. I couldn’t find it anywhere. That’s when I was definitely deceived with my Sternglas watch. I mean, yes it looks fire, yes the saphyre glass doesn’t have the tiniest scratch, but without a functionnal crown it’s useless.”

Helpful Report

Posted 6 months ago

Moin Pier-Antoine! Thank you for your honest feedback! We are sorry to hear you are experiencing issues with your Naos. That the crown has gone missing is very sad to hear and is of course not the standard we strive for. Please get into contact with our customer support once more, so that we can resolve your isssue. We are sorry for the inconviniences. Best regards from Hamburg!

Posted 4 months ago

“The STERNGLAS watch design house, is for me a brand that proves to be a good deal for your money, in terms of quality for value. Is also a very German Bauhaus design concept that make a statement, in watch design (beauty by simplicity), where you don`t have to brake a bank, to have a quality watch, with much personality. I wish them all the best, in watch industry.”

Helpful Report

Posted 6 months ago

Moin Miguel! Thank you so much for your thoughtful and insightful review! We're thrilled to hear that you appreciate Sternglas for its quality, value, and the Bauhaus-inspired design that focuses on beauty through simplicity. It's fantastic to know that our timepieces resonate with you in terms of both design and personality, all while remaining affordable. Your kind words mean a lot to us, and we’re grateful for your support. We look forward to continuing to create watches that make a statement without breaking the bank! Best regards from Hamburg!

Posted 5 months ago

“Excellent service and a very good quality watch !”

Helpful Report

Posted 6 months ago

Moin Charel! Thank you for your kind review! We’re so happy to hear that you’re pleased with both our service and the quality of your watch. It means a lot to us, and we appreciate your support! Best regards from Hamburg!

Posted 5 months ago

“good contact and fast delivery”

Helpful Report

Posted 6 months ago

Thank you for your review! We're glad to hear that you had a great experience with our communication and that the delivery was fast. We truly appreciate your feedback! Best regards from Hamburg!

Posted 5 months ago

“The customer service was exceptional and surprisingly fast to all my questions. My watch is attractive and performs great!”

Helpful Report

Posted 6 months ago

Moin Jon! Thank you for your fantastic review! We're thrilled to hear that our customer service exceeded your expectations and that your watch is both attractive and performing well. We strive to provide quick and helpful support, and it’s great to know that you’re enjoying your timepiece! Best regards from Hamburg!

Posted 5 months ago

“Beautiful watch. Speedy delivery. I am a happy customer.”

Helpful Report

Posted 6 months ago

Thank you for your kind review! We're so happy to hear that you love your watch and that the delivery was speedy. It’s great to know you're a happy customer – we truly appreciate your support! Best regards from Hamburg!

Posted 5 months ago

“Great products”

Helpful Report

Posted 6 months ago

Moin Steven! Thank you for your positive feedback! We're thrilled to hear that you’re happy with our products. We appreciate your support and look forward to serving you again! Best regards from Hamburg!

Posted 5 months ago

“Great watch, excellent service and prompt shipment. Only issue was DHL delivery in Spain, did not arrive on promised date, despite 2 emails.”

Helpful Report

Posted 6 months ago

Moin Paul! Thank you for your great review! We’re delighted to hear that you’re happy with the watch, service, and prompt shipment. We're sorry to hear about the delivery delay with DHL in Spain – we understand how frustrating that can be. We’ll make sure to look into it to improve the shipping experience for future orders. Best regards from Hamburg!

Posted 5 months ago

Sternglas GmbH is rated 4.8 based on 2,418 reviews