Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La collection est très belle Envoi rapide et de qualité”

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Posted 6 months ago

Moin Pierre-Laurent! Merci beaucoup pour votre retour ! Nous sommes ravis que la collection vous plaise et que l'envoi ait été rapide et de qualité. Nous apprécions vraiment votre soutien et vos commentaires positifs. Cordialement depuis Hambourg !

Posted 5 months ago

“I am very pleased with my experience with Sternglas. Shipping was QUICK!”

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Posted 6 months ago

Thank you for your kind review! We're so happy to hear that you’re pleased with your experience and that the shipping was quick. We truly appreciate your feedback and are grateful for your support! Best regards from Hamburg!

Posted 5 months ago

“Sternglas is a young and yet solid company - producing very good, beautiful and affordable Bauhaus, minimalistic watches, giving great service, but also receiving feedback. Good job! Thank you!”

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Posted 6 months ago

Moin Andrei! Thank you for your thoughtful and encouraging review! We're thrilled to hear that you appreciate our Bauhaus-inspired, minimalistic watches and our commitment to great service. We truly value customer feedback and are so grateful for your support. We look forward to continuing to deliver beautiful, affordable timepieces. Best regards from Hamburg!

Posted 5 months ago

“I love the Bauhaus design, but Sternglas could improve its quality control. Delivery was swift, reaching my home within just three working days.”

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Posted 6 months ago

Moin Min! Thank you for your valuable feedback! We’re glad to hear that the movement’s noise level and accuracy have exceeded your expectations and that the size is a good fit for your wrist. We’re sorry to hear about the tiny scratch you noticed right out of the box – this is certainly not the experience we aim to provide, and we’ll take your feedback into account to ensure we can improve our quality control. We appreciate your recommendation and your understanding. Best regards from Hamburg!

Posted 5 months ago

“Great company that has a great selection of watches. Great value for the money. I want will definitely keep getting more models.”

Helpful Report

Posted 6 months ago

Moin Isidro! Thank you for your amazing review! We’re so glad to hear that you’re happy with our selection of watches and the value they offer. It’s fantastic to know you’re excited to add more models to your collection. We look forward to continuing to provide you with great timepieces! Best regards from Hamburg!

Posted 5 months ago

“My second purchase from STERNGLAS and as previously an excellent, efficient and friendly service. It's so good to see standards being maintained.”

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Posted 6 months ago

Moin Bob! Thank you for your wonderful review and for being a returning customer! We’re thrilled to hear that you’ve had another excellent experience with our service and that we’ve maintained the high standards you’ve come to expect. Your continued trust and support mean a lot to us! Best regards from Hamburg!

Posted 5 months ago

“Beautiful watch, excellent service, great value.”

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Posted 6 months ago

Moin Peter! Thank you for your kind words! We’re so happy to hear that you’re pleased with the beauty of the watch, our service, and the great value we offer. Your feedback means a lot to us! Best regards from Hamburg!

Posted 5 months ago

“Thank you for your prompt service. I appreciate that my order was shipped within 24 hours of my placing it and that it was delivered in just two days.”

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Posted 6 months ago

Moin Ashwin! Thank you for your wonderful feedback! We’re thrilled to hear that you’re pleased with our prompt service and fast delivery. We always aim to ensure a smooth and quick experience for our customers, and we’re happy to know that we met your expectations! Best regards from Hamburg!

Posted 5 months ago

“Orolagio tutto sommanto di disceta qualità mantiene benino il tempo colore giallo molto scuro poco leggibile e diverso dall'impatto del sito”

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Posted 6 months ago

Moin Andrea! Grazie per il tuo feedback! Siamo felici che tu apprezzi la qualità generale dell'orologio e che il suo funzionamento sia soddisfacente. Ci dispiace sapere che il colore giallo del quadrante non corrisponde alle tue aspettative e che sia difficile da leggere. Prendiamo seriamente il tuo commento e cercheremo di migliorare in futuro. Grazie ancora per la tua opinione! Cordiali saluti da Amburgo!

Posted 5 months ago

“Received my watch in October, just last month, and it’s already showing wrong time and date. If you really read this, please indicate how I can get it solved or the watch replaced. Thanks”

Helpful Report

Posted 6 months ago

Moin Christian! Thank you for your honset feedback! We are sorry to hear that your watch is not functioning properly. To resolve this problem please contact our customer support via support@sternglas.de. I am sure that your watch will be back working again in no time. :) Best regards from Hamburg!

Posted 5 months ago

“Beautiful watch, nice materials so as glass, case and leather strap! The engine seems also OK👍 Sternglas line-up is Top”

Helpful Report

Posted 6 months ago

Moin Henk! Thank you for your fantastic review! We’re so glad to hear that you’re enjoying the beautiful materials, including the glass, case, and leather strap. It’s great to know that the movement is also meeting your expectations. We truly appreciate your kind words about the Sternglas lineup and your support! Best regards from Hamburg!

Posted 5 months ago

“Great company with quality products, efficient and friendly service - keep up the good work!”

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Posted 6 months ago

Moin Andrei! Thank you for your kind words! We're so happy to hear that you're pleased with both our products and service. Your support means a lot to us, and we’ll continue working hard to provide the best experience possible! Best regards from Hamburg!

Posted 5 months ago

“Easy website to navigate and find the watches and straps you need. I've bought 4 straps and 2 watches so far. Shipping has been quick and easy to Canada”

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Posted 6 months ago

Moin Andrew! Thank you for your fantastic review! We’re thrilled to hear that you find our website easy to navigate and that your shopping experience has been smooth. It’s great to know that both the watches and straps have met your expectations, and we're glad the shipping to Canada was quick and easy. We appreciate your continued support! Best regards from Hamburg!

Posted 5 months ago

“I have three Sternglas watches. Amazing quality. I really appreciate the simple but sophisticated design. Definitely some of my favorite pieces in the collection.”

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Posted 6 months ago

Moin Tim! Thank you for your fantastic feedback and for being such a loyal customer! We’re thrilled to hear that you appreciate the quality and the simple yet sophisticated design of your Sternglas watches. It’s wonderful to know that they’ve become some of your favorite pieces in your collection. Best regards from Hamburg!

Posted 5 months ago

“Very easy to use website and beautiful designs. For the prices offered, Sternglas has exceeded my expectations!”

Helpful Report

Posted 6 months ago

Thank you for your amazing review! We’re so happy to hear that you find our website easy to use and that our designs have impressed you. It’s fantastic to know that we’ve exceeded your expectations, especially given the value we offer. Best regards from Hamburg!

Posted 5 months ago

“Super happy with this excellent watch. Great quality at a great price. ⭐️⭐️⭐️⭐️⭐️”

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Posted 6 months ago

Moin Gerado! Thank you for your amazing review and the five-star rating! We’re thrilled to hear that you’re super happy with the quality and value of your watch. Your satisfaction means the world to us! Best regards from Hamburg!

Posted 5 months ago

“Very fast delivery. The watch met my expectations”

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Posted 6 months ago

Moin Marco! Thank you for your feedback! We're thrilled to hear that your watch met your expectations and that the delivery was so quick. Enjoy your new timepiece, and we look forward to seeing you again! Best regards from Hamburg!

Posted 5 months ago

“Excellent quality of selected materials. A classic look. express delivery. What more can you ask for?”

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Posted 6 months ago

Moin Nate! Thank you for your wonderful feedback! We're delighted that you appreciate the quality of the materials, the timeless design, and our express delivery service. It’s always our goal to exceed expectations—enjoy your classic new timepiece! Best regards from Hamburg!

Posted 5 months ago

“Ordered four watches as gifts for my family... I am happy with the watches, but mistakes were made. I am in the USA and the watches were held in customs for some weeks. The shipper needed more paperwork from Sternglas, which took a while, but was finally provided at the last moment. Because I order four watches and it could appear I was reselling, I did have to pay $320 in tariffs. I would recommend only buying one watch at a time and I believe this would resolve the lengthly delay, many phone calls, and tarrifs.”

Helpful Report

Posted 6 months ago

Moin Peter! Thank you for sharing your experience! We're glad to hear you're happy with the watches, but we truly apologize for the inconvenience you experienced with customs and the additional charges. Shipping across borders can sometimes involve unforeseen delays, especially when multiple items are involved. We’ll take your feedback into consideration and work on improving the process. We really appreciate your recommendation and hope to continue providing you with a seamless experience in the future. Best regards from Hamburg!

Posted 4 months ago

“This is the watch with the looks I've been looking for for a long time. A beautiful design for an interesting price. Well done Sternglas.”

Helpful Report

Posted 6 months ago

Thank you so much for your kind words! We're thrilled to hear that you found the watch you've been searching for. It's wonderful to know that the design and value hit the mark for you. Enjoy your new timepiece—it’s a pleasure to have you as part of the Sternglas family! Best regards from Hamburg!

Posted 5 months ago

Sternglas GmbH is rated 4.8 based on 2,417 reviews