Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,896 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,896 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second purchase from Sternglas. Both watches are of wonderful quality. I had one follow up email that I sent which was promptly and professionally responded to by Marén.”

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Posted 1 year ago

Thank you so much for your continued trust in Sternglas! We're thrilled to hear that you're enjoying your second watch and that your experience with our customer service was positive. Marén and the team always strive to provide professional and prompt responses, so we’re happy to know we met your expectations. If you ever need assistance or have any more questions, feel free to reach out! Best regards from Hamburg!

Posted 1 year ago

“Excellent service ane beautiful watches”

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Posted 1 year ago

Moin Matteo! Thank you for your kind words! We're so happy to hear that you're satisfied with both our service and the watches. Your feedback means a lot to us. Should you need anything in the future, don't hesitate to reach out! Best regards from Hamburg!

Posted 1 year ago

“Just received my Naos and frankly it's truly a beautiful watch. One criticism however, the date window is tiny and unreadable. It should be twice the size it is now. Other than that I love this timepiece.”

Helpful Report

Posted 1 year ago

Moin Garry! Thank you so much for your feedback! We're thrilled that you love the Naos and appreciate the compliments on its design. Regarding the size of the date window. The size of the date window depends on the sizte of the movement. The bigger the movement the bigger the date window can be. We design the date windows as big as possible. Still, it's always helpful to receive such insights from our customers to improve future models. If you have any other questions or need assistance, feel free to reach out! Best regards from Hamburg!

Posted 1 year ago

“I like Sternglas for its good looking automatic watches that are more affordable than competitors yet made with quality movements and a sapphire glass. It was checking all the boxes.”

Helpful Report

Posted 1 year ago

Moin Tommy! Thank you for your wonderful feedback! We're thrilled to hear that you appreciate the design, quality, and value of our automatic watches. It's great to know that our timepieces meet your expectations, offering both affordability and premium features like sapphire glass and quality movements. We aim to continue providing excellent products that check all the right boxes for our customers. Best regards from Hamburg!

Posted 1 year ago

“We enjoyed meeting your colleagues at Inhorgenta this year.We ordered a sample selection of watches and we will see whether we can incorporate them into our range of products.We are very happy with our purchases!”

Helpful Report

Posted 1 year ago

Moin Jenny! It’s great to hear that your experience at Inhorgenta was positive and that you’re pleased with your purchases! We’re thrilled that you’re considering incorporating our watches into your product range, and we hope they’ll be a great addition to your offerings. Best regards from Hamburg!

Posted 1 year ago

“Very nice watch, clear and quick shipmente serice.”

Helpful Report

Posted 1 year ago

Moin Frescobaldi! Thank you for your review! We're glad to hear you're enjoying your new watch and that the shipping process was quick and smooth. We appreciate your feedback and look forward to serving you again! Best regards from Hamburg!

Posted 1 year ago

“The watch arrived and it's beautiful! Works perfectly and will be a wonderful wedding day gift for my fiance.”

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Posted 1 year ago

Moin Alexis! What a beautiful and meaningful gift for your fiancé! We're so happy to hear that you're excited. We’re sure they’ll love it on your special day. If you need anything else, feel free to reach out! Best regards from Hamburg!

Posted 1 year ago

“Beautiful watch at a great price. Shipped quickly and I had it within 3 days. Very happy with the purchase.”

Helpful Report

Posted 1 year ago

Moin William! We’re thrilled to hear that you're happy with your purchase and the speedy delivery! It’s always great when a beautiful watch meets both quality and convenience. If you need any further assistance, don’t hesitate to reach out. Best regards from Hamburg!

Posted 1 year ago

“Sternglas stands behinds their word, from range of watches, quality of build, communication, delivery to support and feedback. Well done.”

Helpful Report

Posted 1 year ago

Moin Peter! Thank you so much for your kind words! We're delighted to hear that you had a positive experience with every aspect of your Sternglas journey. We truly appreciate your feedback and are always here to support you! Best regards from Hamburg!

Posted 1 year ago

“The service and delivery were fast.”

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Posted 1 year ago

Moin Rafael! Thank you for your positive feedback! We're thrilled to hear that you were satisfied with the service and the delivery speed. We always aim to provide a seamless experience for our customers. Best regards from Hamburg!

Posted 1 year ago

“I love how Sternglas puts a good emphasis on how far simplicity can go. Their watches are made well and solid enough to keep up with daily life, and look good while doing so.”

Helpful Report

Posted 1 year ago

Moin Maynard! Thank you for your wonderful feedback! We’re so glad you appreciate Sternglas' focus on simplicity and the balance it strikes between design, durability, and elegance. It’s always our goal to create watches that are not only beautiful but also practical for everyday use. We’re thrilled to hear you’re enjoying your timepiece! Best regards from Hamburg

Posted 1 year ago

“I contacted the customer support team because my watch wasn't being sent out for a few days after my order and it was time sensitive for me. But then I received an email after 3 days with an apology and a voucher and the watch arrived on time after all.”

Helpful Report

Posted 1 year ago

Moin Uwe! Thank you for sharing your experience! We're so glad to hear that our customer support team was able to resolve the issue and ensure that your watch arrived on time. We always strive to provide excellent service and timely solutions, and it's great to know that we could make things right for you. Best regards from Hamburg!

Posted 1 year ago

“I like all Sternglas designs and most prices are very competitive. I had no issues at all with the purchase process and delivery, everything has been very smooth. thank you!”

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Posted 1 year ago

Moin Stefano! We're so glad to hear that you're happy with the design and the competitive prices of Sternglas watches! It's great that the purchase process and delivery went smoothly for you as well. Thank you for taking the time to share your feedback, and we hope you enjoy wearing your new timepiece. Best regards from Hamburg!

Posted 1 year ago

“Love the design of this one, it is bold and clear for reading the time. I've gotten questions from coworkers on where I got it. This is my second Sternglas piece and will not be my last. I had wanted this design for a while, I hope they try and make with automatik movement in the future.”

Helpful Report

Posted 1 year ago

Moin Joseph! Thank you so much for your wonderful feedback! We're thrilled to hear that you love the design and that your coworkers are curious about it. It's great to know that this is your second Sternglas watch and that you'll be adding more to your collection in the future. We truly appreciate your loyalty, and your suggestion for an automatic movement is noted—who knows, maybe we'll surprise you with that in the future! Best regards from Hamburg!

Posted 1 year ago

“Sternglas was very proactive about making sure my order gets to me in a timely manner. Tracking information was also readily available.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're so glad to hear that our team was able to ensure a smooth and timely delivery for your order. We strive to make the entire process as seamless as possible for our customers. Best regards from Hamburg!

Posted 1 year ago

“Good design, competitive price.”

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Posted 1 year ago

Moin Rodrigo! Thank you for your feedback! We're glad you appreciate the design and the value we offer. If you ever have any questions or need further assistance, don't hesitate to reach out. Best regards from Hamburg!

Posted 1 year ago

“great communication and customer service”

Helpful Report

Posted 1 year ago

Thank you for the kind words! We're thrilled to hear that you had a positive experience with our communication and customer service. If there's anything else we can assist you with, feel free to let us know! Best regards from Hamburg!

Posted 1 year ago

“Service and shipping were great! Had a little delay but they made sure I was up to date on everything”

Helpful Report

Posted 1 year ago

Moin Lotte! Thank you for your feedback! We're glad to hear that, despite the slight delay, we were able to keep you informed and provide great service. If you ever need anything else or have any questions, feel free to reach out! Best regards from Hamburg!

Posted 1 year ago

“The watch looks used and the packaging for $499 is a joke”

Helpful Report

Posted 1 year ago

Moin Trish! Thank you for sharing your feedback. We’re really sorry to hear that the condition of your watch and the packaging didn’t meet your expectations. This certainly doesn’t reflect the high standards we aim to provide. Please reach out to our customer service team, and we’ll gladly assist you in resolving this matter to your satisfaction. Best regards from Hamburg!

Posted 1 year ago

“Bardzo dobry kontakt, szybka wysyłka, firma przyjazna klientowi.”

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Posted 1 year ago

Moin Dariusz! Cieszymy się, że jesteś zadowolony z naszego kontaktu i szybkiej wysyłki! Twoja satysfakcja jest dla nas bardzo ważna, dlatego cieszymy się, że mogłeś doświadczyć naszej przyjaznej obsługi. Serdeczne pozdrowienia z Hamburga!

Posted 1 year ago

Sternglas GmbH is rated 4.8 based on 2,896 reviews