Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,444 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,444 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful watch and éxcellent customer service! Wristband was unfortunately damaged two months after buying the watch and I was immediately helped out, without any discussion. Loved it. Almost as much as I love my Sternglas Hamburg.”

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Posted 1 year ago

Moin Daan! We’re so happy to hear that you had a great experience with both the watch and our customer service! It’s wonderful that we could help resolve the issue with the wristband quickly and without any hassle. We’re also thrilled that you love your Sternglas Hamburg! Thank you for your kind words and support. Best regards from Hamburg!

Posted 2 months ago

“Just received the delivery of a Hamburg Argo limited edition today which was a clearly used product. Customer service was trying to convince me it is normal for a new watch to have the foil detached/ reattached poorly, scratches on the strap and signs of wear. This is what everyone should expect in a new watch, right? Why not simply accept that you have sold a returned/refurnished product instead of a new one? The Hamburg Argos model is a 1499 limited edition which apparently you cannot order it via the main website anymore. I happened to order via a direct link I had saved in my browser and was showing under 1% available, so probably they're currently just selling the returned items on this model now advertised as "new". Having said that, I was willing to buy the Naos model instead (not willing to risk another refurbished on the Argos) and only get a partial refund, however customer service wouldn't give a toss offering any solution. Good luck with such an attitude Sternglas. In the cut-throat watch industry you won't get too far. And you really shouldn't.”

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Posted 1 year ago

Moin A, First of all, we would like to apologize again. It shouldn't happen that the watch arrives in such a condition! As we have informed you, we do not send used watches, but these things can happen due to the manual attachment of the bracelet. However, this does not change the fact that this should not happen and was a mistake on our part! :( Unfortunately, our colleague unintentionally did not respond to your request for a discount for the Noas - very unfortunate! This was a human error for which we take responsibility! We understand your frustration and wish it had gone differently! If you would like to give us another chance, please get in touch with us and we will get your discount ready for you! :) we would love to do that! Best wishes from Hamburg!

Posted 11 months ago

“What a great company. Not only are their timepieces gorgeous to look at, but the fact you get engravings, stylish straps, clean and clear Bauhaus style, and sapphire crystal to boot. Purchasing from California was easy, with shipping in less than a week. Customer service was great and even post-credited me a discount that I forgot to apply. Highly recommend!”

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Posted 1 year ago

Moin Matthew! It’s fantastic to hear that you had such a positive experience with Sternglas! We’re thrilled that you love the timepiece and that everything from the engraving to the fast shipping met your expectations. Thank you for your recommendation, and we truly appreciate your kind words! Best regards from Hamburg!

Posted 2 months ago

“Tolles Produkt und schnelle Lieferung!”

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Posted 1 year ago

Moin Elmar! Es freut uns sehr, dass du mit deinem Produkt zufrieden bist und die Lieferung schnell war! Vielen Dank für dein Vertrauen in Sternglas. Beste Grüße aus Hamburg!

Posted 2 months ago

“Beautiful watches. Very prompt service. Still trying to find out where exactly the two anti-reflective coatings on the crystal are on these watchs... front and back or both (as a review stated) on the back. Have ordered three quartz models without second-hands.”

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Posted 1 year ago

Moin Joaquin! We're so happy you’re enjoying the watches and our prompt service! Regarding the anti-reflective coatings, typically, the coatings are applied to the inside of the crystal to reduce reflections and improve readability. It's great that you're checking the details—this feature helps in enhancing your overall experience with the watch. Best regards from Hamburg!

Posted 2 months ago

“So far, so good. Nothing to complain”

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Posted 1 year ago

Moin! We are happy to hear that you are satisfied. This is what we aim for. If you should ever have any questions feel free to reach out. Best regards from Hamburg!

Posted 2 months ago

“Watch was shipped promptly and arrived in good order. Great piece, impressive quality, especially the leather strap which has a very nice feel.”

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Posted 1 year ago

Moin David! We’re thrilled to hear that you're impressed with the quality of the watch, especially the leather strap! It’s great to know that the shipping went smoothly and your watch arrived in perfect condition. Best regards from Hamburg!

Posted 2 months ago

“Quality and good looks”

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Posted 1 year ago

Moin Mike! We’re so happy to hear that you're enjoying the quality and design of your watch! It’s always great when style meets function. Best regards from Hamburg!

Posted 2 months ago

“Impressive minimalist watches coupled with prodessional speedy service”

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Posted 1 year ago

Moin Anas! We’re thrilled to hear that you’re impressed with both the minimalist design of your watch and the service! We always aim to provide an exceptional experience from start to finish. Best regards from Hamburg!

Posted 2 months ago

“I really appreciate that fine design is available at a price I can afford, and applaud the stated mission of the company. I hope the company persists with its innovative approach to the marketplace. I also appreciate their fair pricing and quick service for US customers. The Dollar-Euro exchange was seamless and the rate very close to public exchange. (This is not the norm for purchases from the US for other European products.) So thank you Sternglas, and I look forward to seeing further products from your workshops.”

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Posted 1 year ago

Moin James :) Thank you very much for your wonderful feedback! We are delighted to hear that you are so satisfied. :-)

Posted 1 year ago

“Poor quality. If I could give zero stars, I would. I received the Berlin watch as a gift and in less than a week the strap broke. Customer service was of little help, simply informing me that the strap is not covered under the warranty program. Waste of money.”

Helpful Report

Posted 1 year ago

Moin from Hamburg, thank you for your feedback! If your strap has broken due to a material defect, we will certainly replace it for you. :) Please send a photo of the defect to our customer service so that we can get the best overview of the issue. You will understand that the wear and tear of straps through daily use is not covered under the two-year warranty, as this wear and tear is dependent on factors such as skin/sweat, etc.

Posted 1 year ago

“The Naos Quartz is a beautiful, well made piece. I just wish it had a third hand to count the seconds.”

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Posted 1 year ago

Moin Ethan, thank you for your feedback! We deliberately omit the second hand in most Naos models as quartz watches because each additional feature of the watch affects battery life. The Naos excels precisely with its simple design and reliability :) However, we have considered that some customers desire a second hand. Therefore, our other quartz models have a second hand, and the new Naos Edition Sport does as well. :-)

Posted 1 year ago

“Bought the Naos Kueste with two different straps. Very friendly service to accommodate my customised order and answer product-related questions. Delivery was super-fast: less than one week from ordering to have the watch delivered from Germany to New Zealand, which is a new record (even with DHL Express!). Very happy with the product and would buy again from Sternglas. Excellent value for money.”

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Posted 1 year ago

“Beautiful watch, great quality! I got it as a gift for my boyfriend and he loves it!”

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Posted 1 year ago

“Excellent online service”

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Posted 1 year ago

“Quick delivery, quality looks good. Happy with my purchase.”

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Posted 1 year ago

“It is a great and unique microbrand. I think they find their style which is original for themself.”

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Posted 1 year ago

“All good, quick delivery and good quality watch.”

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Posted 1 year ago

Moin Javier, thats great to hear! Thank you for your review :)

Posted 1 year ago

“I found the process of ordering a watch from the website very straightforward. There was plenty of information that enabled me to make my selection. I was impressed with how quickly the watch arrived despite my order being placed over the Christmas period.”

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Posted 1 year ago

“Je suis ravi de mon achat. Le design minimaliste est superbe et elle est d'un rapport qualité prix irréprochable. Bravo!”

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Posted 1 year ago

Sternglas GmbH is rated 4.8 based on 2,444 reviews