Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,449 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team took 4 days to reply a question about the strap. I asked if I could change my strap before acquiring a new watch. As I had no reply, I ordered the watch and I had to buy a strap from a 3rd-party brand in Amazon. Not using the original Sternglas strap, even if looks expensive, I feel helpless and disappointed.”

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Posted 1 year ago

Moin Jose, thank you for your feedback! I want to apologize for your experience with our customer service. This is not typically how we operate. It's possible that there were some delays last month due to a high volume of inquiries. But of cause you shouldn't have to wait long for our responses. Please feel free to reach out to our customer service again if we can assist you further or provide guidance. And if there is anything wrong with your watch, we will definitely find a solution. :)

Posted 1 year ago

“Great customer service, especially when it came to shipping from Germany to Australia. I was wearing my Tachymeter black five days after placing the order, and that included a public holiday.”

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Posted 1 year ago

Moin! We’re thrilled to hear that your Tachymeter arrived so quickly and that you’re happy with our service! It’s fantastic that we could get it to you in Australia even with a public holiday in the mix. Enjoy wearing your new timepiece, and thanks for choosing Sternglas! Best regards from Hamburg!

Posted 2 months ago

“My second Sternglas timepiece and i could not be happier with my purchase. The design is simple and classic, the color of the body and dial are unique yet understated. Bravo to the team at Sternglas!”

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Posted 1 year ago

Moin Paul! We’re thrilled to hear that you’re enjoying your second Sternglas timepiece! It’s wonderful that the design and colors are exactly what you were looking for. We’re grateful for your continued support and kind words. Bravo to you for choosing such a timeless piece! Best regards from Hamburg!

Posted 2 months ago

“Very nice watches and the delivery time to Hungary was exceptional too, it was very quick. I'm pretty much satisfied.”

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Posted 1 year ago

Moin Kristof! We’re thrilled to hear that you’re satisfied with your watch and the speedy delivery to Hungary! It’s great to know everything went smoothly for you. Best regards from Hamburg!

Posted 2 months ago

“Very happy, exactly what I was looking for. Thanks team STERNGLAS !”

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Posted 1 year ago

Moin Sergei! We’re so glad to hear that you’re happy with your watch and that it’s exactly what you were looking for! Thank you for choosing Sternglas, and we appreciate your support! Best regards from Hamburg!

Posted 2 months ago

“Beautiful watch and éxcellent customer service! Wristband was unfortunately damaged two months after buying the watch and I was immediately helped out, without any discussion. Loved it. Almost as much as I love my Sternglas Hamburg.”

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Posted 1 year ago

Moin Daan! We’re so happy to hear that you had a great experience with both the watch and our customer service! It’s wonderful that we could help resolve the issue with the wristband quickly and without any hassle. We’re also thrilled that you love your Sternglas Hamburg! Thank you for your kind words and support. Best regards from Hamburg!

Posted 2 months ago

“Just received the delivery of a Hamburg Argo limited edition today which was a clearly used product. Customer service was trying to convince me it is normal for a new watch to have the foil detached/ reattached poorly, scratches on the strap and signs of wear. This is what everyone should expect in a new watch, right? Why not simply accept that you have sold a returned/refurnished product instead of a new one? The Hamburg Argos model is a 1499 limited edition which apparently you cannot order it via the main website anymore. I happened to order via a direct link I had saved in my browser and was showing under 1% available, so probably they're currently just selling the returned items on this model now advertised as "new". Having said that, I was willing to buy the Naos model instead (not willing to risk another refurbished on the Argos) and only get a partial refund, however customer service wouldn't give a toss offering any solution. Good luck with such an attitude Sternglas. In the cut-throat watch industry you won't get too far. And you really shouldn't.”

Helpful Report

Posted 1 year ago

Moin A, First of all, we would like to apologize again. It shouldn't happen that the watch arrives in such a condition! As we have informed you, we do not send used watches, but these things can happen due to the manual attachment of the bracelet. However, this does not change the fact that this should not happen and was a mistake on our part! :( Unfortunately, our colleague unintentionally did not respond to your request for a discount for the Noas - very unfortunate! This was a human error for which we take responsibility! We understand your frustration and wish it had gone differently! If you would like to give us another chance, please get in touch with us and we will get your discount ready for you! :) we would love to do that! Best wishes from Hamburg!

Posted 1 year ago

“What a great company. Not only are their timepieces gorgeous to look at, but the fact you get engravings, stylish straps, clean and clear Bauhaus style, and sapphire crystal to boot. Purchasing from California was easy, with shipping in less than a week. Customer service was great and even post-credited me a discount that I forgot to apply. Highly recommend!”

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Posted 1 year ago

Moin Matthew! It’s fantastic to hear that you had such a positive experience with Sternglas! We’re thrilled that you love the timepiece and that everything from the engraving to the fast shipping met your expectations. Thank you for your recommendation, and we truly appreciate your kind words! Best regards from Hamburg!

Posted 2 months ago

“Tolles Produkt und schnelle Lieferung!”

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Posted 1 year ago

Moin Elmar! Es freut uns sehr, dass du mit deinem Produkt zufrieden bist und die Lieferung schnell war! Vielen Dank für dein Vertrauen in Sternglas. Beste Grüße aus Hamburg!

Posted 2 months ago

“Beautiful watches. Very prompt service. Still trying to find out where exactly the two anti-reflective coatings on the crystal are on these watchs... front and back or both (as a review stated) on the back. Have ordered three quartz models without second-hands.”

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Posted 1 year ago

Moin Joaquin! We're so happy you’re enjoying the watches and our prompt service! Regarding the anti-reflective coatings, typically, the coatings are applied to the inside of the crystal to reduce reflections and improve readability. It's great that you're checking the details—this feature helps in enhancing your overall experience with the watch. Best regards from Hamburg!

Posted 2 months ago

“So far, so good. Nothing to complain”

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Posted 1 year ago

Moin! We are happy to hear that you are satisfied. This is what we aim for. If you should ever have any questions feel free to reach out. Best regards from Hamburg!

Posted 2 months ago

“Watch was shipped promptly and arrived in good order. Great piece, impressive quality, especially the leather strap which has a very nice feel.”

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Posted 1 year ago

Moin David! We’re thrilled to hear that you're impressed with the quality of the watch, especially the leather strap! It’s great to know that the shipping went smoothly and your watch arrived in perfect condition. Best regards from Hamburg!

Posted 2 months ago

“Quality and good looks”

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Posted 1 year ago

Moin Mike! We’re so happy to hear that you're enjoying the quality and design of your watch! It’s always great when style meets function. Best regards from Hamburg!

Posted 2 months ago

“Impressive minimalist watches coupled with prodessional speedy service”

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Posted 1 year ago

Moin Anas! We’re thrilled to hear that you’re impressed with both the minimalist design of your watch and the service! We always aim to provide an exceptional experience from start to finish. Best regards from Hamburg!

Posted 2 months ago

“I really appreciate that fine design is available at a price I can afford, and applaud the stated mission of the company. I hope the company persists with its innovative approach to the marketplace. I also appreciate their fair pricing and quick service for US customers. The Dollar-Euro exchange was seamless and the rate very close to public exchange. (This is not the norm for purchases from the US for other European products.) So thank you Sternglas, and I look forward to seeing further products from your workshops.”

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Posted 1 year ago

Moin James :) Thank you very much for your wonderful feedback! We are delighted to hear that you are so satisfied. :-)

Posted 1 year ago

“Poor quality. If I could give zero stars, I would. I received the Berlin watch as a gift and in less than a week the strap broke. Customer service was of little help, simply informing me that the strap is not covered under the warranty program. Waste of money.”

Helpful Report

Posted 1 year ago

Moin from Hamburg, thank you for your feedback! If your strap has broken due to a material defect, we will certainly replace it for you. :) Please send a photo of the defect to our customer service so that we can get the best overview of the issue. You will understand that the wear and tear of straps through daily use is not covered under the two-year warranty, as this wear and tear is dependent on factors such as skin/sweat, etc.

Posted 1 year ago

“The Naos Quartz is a beautiful, well made piece. I just wish it had a third hand to count the seconds.”

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Posted 1 year ago

Moin Ethan, thank you for your feedback! We deliberately omit the second hand in most Naos models as quartz watches because each additional feature of the watch affects battery life. The Naos excels precisely with its simple design and reliability :) However, we have considered that some customers desire a second hand. Therefore, our other quartz models have a second hand, and the new Naos Edition Sport does as well. :-)

Posted 1 year ago

“Bought the Naos Kueste with two different straps. Very friendly service to accommodate my customised order and answer product-related questions. Delivery was super-fast: less than one week from ordering to have the watch delivered from Germany to New Zealand, which is a new record (even with DHL Express!). Very happy with the product and would buy again from Sternglas. Excellent value for money.”

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Posted 1 year ago

“Beautiful watch, great quality! I got it as a gift for my boyfriend and he loves it!”

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Posted 1 year ago

“Excellent online service”

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Posted 1 year ago

Sternglas GmbH is rated 4.8 based on 2,449 reviews