Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,437 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product and good communication.”

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Posted 1 year ago

“I have to return my purchase and have registered my return but have not received a follow up email with return label.”

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Posted 1 year ago

Moin Mark, thank you for your feedback! Please accept my apologies for the delay in your return label. In such a case, feel free to reach out directly to our customer service, and we'll take care of it promptly. :)

Posted 1 year ago

“Great watch, and was given instructions on how to change the strap size which was really useful.”

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Posted 1 year ago

“Impeccable service, delivery was very quick.”

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Posted 1 year ago

“I didn’t receive my item and they asked for this feedback before they had resolved the missing item, but it was probably because of DHL. that it went missing in the first place”

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Posted 1 year ago

Moin Robert, we would like to apologize for all the inconvenience caused! There were problems with the delivery on the part of the shipping service provider. This should not happen! We are happy that the refund worked out :) and wish you all the best! Best wishes from Hamburg!

Posted 11 months ago

“Bands very easy to change out. Quick shipping”

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Posted 1 year ago

“I've bought two items: The Clock Numeris wall clock, and the Naos White Quartz watch. I am extremely satisfied with both of them!”

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Posted 1 year ago

“It was the first time I chose Sternglas and I'm satisfied, it is a positive experience, I would order again. I received the package very quickly and safely. For the future it would be nice to have a wider color range in straps for Naos XS (for example a nice navy blue). Thank you and keep it up!”

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Posted 1 year ago

“For first time,I bought the watch of your product And very happy”

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Posted 1 year ago

“Lovely works of art, probably will buy another model in the future. You know, Walter Bendix Schönflies Benjamin said, "Watch buying is a disease that has no cure." Or maybe he didn't.”

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Posted 1 year ago

Moin Kirk, we are pretty sure: he definitely said that! :P Thanks for the great feedback and the laugh! :) Best wishes from Hamburg!

Posted 11 months ago

“Beautiful watch, and very fast delivery!”

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Posted 1 year ago

Moin Shannon, thank you so much for this great review:) Best wishes from Hamburg!

Posted 11 months ago

“The watch was delivered in good time and undamaged. The watch was a gift and the recipient was very pleased with it.”

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Posted 1 year ago

Moin Jeff, we are always happy when our watches are given as gifts! Thank you for the great feedback and it's fantastic that the recipient is so happy with her new STERNGLAS watch! :) Maybe the next one is for yourself ;)? Best wishes from Hamburg :)

Posted 11 months ago

“Service was great - totally awesome. Quick shipping and fast responses to any questions that I had! Recommended as it is nice to buy from a company that supports their customers! THE only beef I have is a lack of 24h format watches, not GMT, but actual 24h format - I prefer this and it would make a great addition to their lineup! :) A premium traveller type watch with 24h would be most welcome, no?! :)”

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Posted 1 year ago

Moin Darren, what a great feedback and lovely compliments on our service quality - wow! :) thanks a lot! We see you & appreciate your wish for a clock with 24h format - we will pass it on to our design team! :) Best wishes from Hamburg!

Posted 11 months ago

“The watch came as pictured on the website. The company communicated well both in German and in English. The Hamburg quartz watch appears to be well made and has very nice little details. The only complaint is the seconds hand doesn’t line up perfectly. This is a very minor issue and I only noticed it because I was looking for it. Overall I am very happy with this purchase. vielen Dank”

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Posted 1 year ago

“Ordered the Hamburg automatic a few days before Christmas. I like the minimalist Bauhaus design at an affordable daily wear price point and this item did not disappoint. Amazingly the order literally arrived 2 days later and before Christmas. The watch is as shown on the website and looks beautiful. Seconds hand does not line up perfectly but this fine by me as it indicates manual rather than machine assembly, and this does not impact watch accuracy. 4/5 rather than 5/5 due to strap quality, the strap is fine and comfortable I just wish it was a little bit more substantial and thicker, with a deployant clasp as I think it will wear out quickly at the buckle.”

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Posted 1 year ago

Moin Anonymous, We are pleased that the watch reached you that quickly and thank you for your review! We will gladly take your feedback on the straps and pass it on to our product team :) Best wishes from Hamburg :)

Posted 11 months ago

“I bought my Sternglas watch as a Christmas present, the watch arrived on time and without any problem. Its a very beautiful watch, would recommend it.”

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Posted 1 year ago

“Ordering internationally was relatively easy, however I hope Sternglas will be able to get more US retailers soon that will carry a better selection.”

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Posted 1 year ago

“It's just as I expected”

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Posted 1 year ago

“I have purchased the Naos XL model, I am delighted with this purchase, the watch is extremely elegant and eye-catching. Several people have asked where I bought such a nice watch. The delivery was fast and the service was very professional. I am so pleased with my purchase that I am still considering buying the Naos Edition Oxford model. I would definitely recommend it to anyone undecided. Great design at a reasonable price. I hope the watch will serve me trouble-free for many years. Andrzej from Warsaw, Poland”

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Posted 1 year ago

“Great brand! Beautiful watches! FAST shipping”

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Posted 1 year ago

Sternglas GmbH is rated 4.8 based on 2,437 reviews