Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,436 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent watch.”

Helpful Report

Posted 1 year ago

Moin Denis! Thank you for your kind words! We’re so glad to hear that you’re happy with your watch. Enjoy your timepiece! Best regards from Hamburg!

Posted 2 months ago

“I bought a Berlin watch a week or so ago. V impressive and good looking BUT with a major flaw. It is almost impossible to see the silverish hands in anything but strong sunlight against the green background. You have to twist your wrist over and over to see the time. Which is a design fault in a watch...”

Helpful Report

Posted 1 year ago

Moin, thank you for your feedback! I apologize that your new watch isn't meeting your expectations completely. If you don't wish to keep it, feel free to reach out to our customer service directly. I'll immediately pass your feedback along to our product team.

Posted 1 year ago

“The ordering process was very convenient. I was able to pay with IDEAL, which is very nice. The watch (Naos Edition Bronze, Limited Edition) is exactly as shown in the photo. It is always a guess whether the colors match if you order from a photo. I recieved the watch in a square cardboard box on a nice cushion. Unfortunately, the watch had moved through the box during transport. But here I blame DHL. They are getting rougher by the day when it comes to handling packages. The watch is beautiful and the strap is wonderfully soft. After receiving it, I contacted customer service because I wanted a spare strap. The strap has stitching in the same color as the watch case and I'll will never find that again in 5 years. I received great help from customer service to select the correct strap from the store.”

Helpful Report

Posted 1 year ago

Moin Joep! Thank you so much for your detailed and thoughtful feedback! We’re thrilled that the ordering process was convenient and that the watch met your expectations. We understand your concern about the watch moving during transport, and we’ll certainly take this into account for future packaging improvements. It’s fantastic to hear that our customer service was able to assist you in finding the perfect spare strap, and we’re happy you’re enjoying the beautiful design and soft strap. Your satisfaction means a lot to us! Best regards from Hamburg!

Posted 2 months ago

“I recieved the timepiece as a gift and, so far, I love it. Great quality, design shows attention to detail, and just a beautiful piece.”

Helpful Report

Posted 1 year ago

Moin! We’re so happy to hear that you’re loving your timepiece! It’s fantastic that the quality and design met your expectations, and we truly appreciate your kind words about the attention to detail. Enjoy wearing your beautiful new watch! Best regards from Hamburg!

Posted 2 months ago

“Absolutely love the watch. Only have had it four 6 days and already have multiple comments.”

Helpful Report

Posted 1 year ago

Moin Jeff! We’re thrilled to hear that you’re already getting so many compliments on your new watch! It’s always great to know that it’s making such a positive impression. We hope you continue to enjoy it for many days to come! Best regards from Hamburg!

Posted 2 months ago

“Watch looks good, but quality control is poor. The big seconds hand doesn't line up to 12h. What's worse is that when I got the watch it was completely misaligned. The chronograph minutes dial and the big seconds hand when reset, moved to completely wrong positions. Thankfully you can mostly fix it by yourself (which makes is even worse that you didn't even bother to check), but as mentioned already, the big seconds hand is not possible to align properly.”

Helpful Report

Posted 1 year ago

Moin Tomás, thanks a lot for your feedback! Please accept my apologies for your disappointment. Indeed, it can happen that the second hand of the tachymeter doesn't align perfectly with the 12 o'clock position. However, this can be easily fixed. Please pull the crown to the last position and then press the top button. This will allow you to adjust the second hand precisely and bring it back to the correct position. On our website, you will find a suitable manual for your tachymeter.

Posted 1 year ago

“Ik 2naos horloges quartz en witte wijzerplaat. Geweldig goed product kwaliteit zeer goed en ben een bauhaus liefhebber aanrader horloges! 👍”

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Posted 1 year ago

Moin Mike! Wat geweldig om te horen dat je zo tevreden bent met de Naos horloges! Het Bauhaus ontwerp past inderdaad perfect bij de strakke en tijdloze stijl. Bedankt voor je aanbeveling, we hopen dat je nog veel plezier zult hebben van je horloges! Beste groeten uit Hamburg!

Posted 2 months ago

“My husband loved his new watch. It is classic and handsome and looks well with all types of clothing. The fine detail and slim appearance is timeless. What a great Christmas present!”

Helpful Report

Posted 1 year ago

Moin Linda! We’re so happy to hear that your husband loved his new watch! It’s fantastic that the classic and timeless design fits so well with all types of clothing. We’re sure it will continue to be a cherished piece for years to come. Thank you for choosing Sternglas for such a special gift! Best regards from Hamburg!

Posted 2 months ago

“My buying experience was perfect. The site is designed in very clear and simple way. The minimalist style of their watches match exactly with what i was searching for. The delivery was fast and in few days i am enjoying my new watch.”

Helpful Report

Posted 1 year ago

Moin Nicola! Thank you for your wonderful feedback! We’re so glad to hear that the buying experience was smooth and that our minimalist watch style was exactly what you were looking for. It’s great to know that the delivery was fast and that you’re now enjoying your new timepiece. We truly appreciate your support! Best regards from Hamburg!

Posted 2 months ago

“I fall in love with this watch everytime I put it back on. The quality of the build is significant and the customer support (only used for my own misunderstanding of how to use the watch) is superb. I highly recommend Sternglas to any watch lover and can't wait to see what they bring out next.”

Helpful Report

Posted 1 year ago

Moin Kevin! We’re so happy to hear that you’re falling in love with your watch every time you wear it! It’s wonderful that you’ve had a great experience with both the quality and our customer support. Your recommendation means a lot to us, and we can’t wait to share our future releases with you! Best regards from Hamburg!

Posted 2 months ago

“The Sternglas Zirkel is an excellently designed and produced silent wall clock that is simple to read and not sound intrusive. The ordering process was easy and delivery was prompt and painless without any extra duties being due in the UK (Vat was paid on order).”

Helpful Report

Posted 1 year ago

Moin Peter! We’re so glad to hear that you’re enjoying your Sternglas Zirkel wall clock! It’s fantastic that the design and functionality meet your expectations, and we’re happy to know the ordering process and delivery went smoothly for you. Thank you for your positive feedback, and we’re thrilled you’re enjoying both the clock and the seamless experience! Best regards from Hamburg!

Posted 2 months ago

“I think they’re a company that is in denial about the quality of their timepieces.”

Helpful Report

Posted 1 year ago

Moin Kevin, thank you for your feedback! We are very sorry that we could not meet your expectations regarding the quality of our watches, may we ask you what exactly bothered you about your watch? We at Sternglas always try to provide the highest possible quality in our watches. Best wishes from Hamburg

Posted 11 months ago

“Beautiful design, fare price. Fast delivery in a nice box. I am happy with my Sternglas!!”

Helpful Report

Posted 1 year ago

Moin Ed! We’re so happy to hear that you're pleased with your Sternglas! It’s wonderful to know that the design, price, and delivery all met your expectations. Thank you for your feedback, and we hope you continue to enjoy your new timepiece! Best regards from Hamburg!

Posted 2 months ago

“Absolutely stunning timepiece! Would thoroughly recommend it”

Helpful Report

Posted 1 year ago

Moin Thalia! We’re so glad you love your timepiece! Your recommendation means a lot to us. Thank you for your kind words, and we hope you continue to enjoy it for years to come! Best regards from Hamburg!

Posted 2 months ago

“I am really surprised that the watch was scratched so easily… 🥲🥲😞”

Helpful Report

Posted 1 year ago

Moin Mezen, thank you for your feedback! I see, everything has been resolved through customer service. :) I would have been very surprised if the glass of your watch could scratch - because we only use sapphire glass! Sapphire is the third hardest transparent material in the world - after diamond and moissanite. :) Curved sapphire crystal not only looks good, it makes the durable watch crystal even more resistant. This makes it virtually impossible for your sapphire crystal watch to get scratched in everyday life. ;D

Posted 1 year ago

“Top service, top quality for a nice price ... enjoying every second!”

Helpful Report

Posted 1 year ago

Moin Diebrecht! We’re so happy to hear that you’re enjoying your Sternglas! It’s fantastic that you’re pleased with both the service and the quality. Thank you for your wonderful feedback! Best regards from Hamburg!

Posted 2 months ago

“Being always on the lookout for something interesting watch-wise, I immediately got interested in Sedius of the Bauhaus watches at Sternglas. On reception it was all that the site had promised. Will stay on the lookout for more original products!”

Helpful Report

Posted 1 year ago

Moin! We’re so glad to hear that the Sedius has lived up to your expectations! It’s always exciting to discover a watch that captures your interest. We’re sure you’ll find more unique pieces in the future, and we look forward to offering more original designs! Best regards from Hamburg!

Posted 2 months ago

“Thanks for your fabulous model. Exquisite service.”

Helpful Report

Posted 1 year ago

Moin Rui! We’re thrilled to hear that you’re happy with your model! It’s fantastic that the service met your expectations as well. Thank you for your kind words! Best regards from Hamburg!

Posted 2 months ago

“Received two watches. Packaging was excellent and the quality of the watches in first class. Solid construction and beautifully elegant. Very happy with the purchase. Would definitely recommend to others. Bravo.”

Helpful Report

Posted 1 year ago

Moin Matthew! We’re so glad to hear that you’re pleased with your new watches! It’s wonderful that the packaging and quality exceeded your expectations. Thank you for recommending us—your satisfaction means a lot to us! Best regards from Hamburg!

Posted 2 months ago

“marvelous watch”

Helpful Report

Posted 1 year ago

Moin Jakub! We’re thrilled that you love your new watch! We hope it continues to impress with its design and functionality. Best regards from Hamburg!

Posted 2 months ago

Sternglas GmbH is rated 4.8 based on 2,436 reviews