Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,447 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A new watch company with a VERY young and progressive staff. The watch industry has so many small specialized component manufacturers, that it is possible for an enterprising designer, to put together a complete watch line without having to invent/manufacture their own calibres in either mechanical or quartz. These are very stylish watches and I bought a very slender one in olive green because I am tired of large watches catching on my pockets and doorways. I love it!!”

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Posted 2 years ago

“Unfortunately the watch did not fit. Sarah was very helpful with the return.”

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Posted 2 years ago

“Great company. Great product. Great service.”

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Posted 2 years ago

“Top company. Great service!”

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Posted 2 years ago

“Great product, great shopping experience.”

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Posted 2 years ago

“The whole online purchasing experience was really bad, not able to change color of strap on the spot, needed to send email to support team to request for that. However, customer need to 'follow' the support team's schedule, else they won't make the necessary changes on time. As a result, customer is forced to accept a watch without the strap change requested. Unless, customer is willing to make all the effort to send the item back again and reorder. In short, the purchasing flow and support team can really use some improvement. At the moment, I wouldn't recommend Sternglas to any of my friends.”

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Posted 2 years ago

Moin (Anonymous?), Thanks for your feedback! We are sorry that we were unable to satisfy you with our shipping service/ customer service. Unfortunately, it is not possible for us to carry out a direct selection once a watch with the corresponding strap has been ordered :(. But in general you can actually choose your watch independently of your strap, please take a look at our website again, otherwise please send us an email and we can create a personal shopping bag for you :)! Best wishes from Hamburg!

Posted 1 year ago

“Proud to now have a Max Bill type watch on my wrist, after a number of years weighing up more expensive options. A real "value for money" product.”

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Posted 2 years ago

“I’ve been toying with the idea of purchasing a Sternglass for some time now. Why did I wait so long ? I love it. Thanks and will be back for more. 😎”

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Posted 2 years ago

“Order process was not smooth. Card was charged but order was cancelled by Sternglas citing fraud concerns. After chatting on whatsapp (super helpful) reordered successfully. Credit card was refunded for the first order and then charged for the second order. And then I got two watches shipped. And when i write back to Sternglas, the whatsapp doesnt respond anymore. Glad to have two watches - shared with a friend.”

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Posted 2 years ago

“excellent product, great service”

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Posted 2 years ago

“This is my third purchase and it's fair to say Im becoming a fan. There is an understated elegance to these watches and they often attract attention when Im out. Well worth the price”

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Posted 2 years ago

“My order was not working at arrival. I returned it and after 14days still waiting for my money return. Not the quality I expected for this kind of money.”

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Posted 2 years ago

Moin Sebastian, Thank you for your feedback! Thanks for your time, but we are very happy that everything has now been clarified. Best wishes from Hamburg

Posted 1 year ago

“I like the concept of Sternglas. Well designed. Affordable.”

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Posted 2 years ago

“C'est mon premier achat chez Sternglas et je ne suis pas déçu. De la livraison c'est faite rapidement sans difficulté. La montre est de très bonne qualité et avec des finitions parfaites.”

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Posted 2 years ago

“Professional store and manufacturer. I have 2 watches and like them both. Great value for money. Fast shopping to Poland.”

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Posted 2 years ago

“Habe die Naos erhalten, wunderbares Design, perfekte Qualität.”

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Posted 2 years ago

“I'm not a fan of watches. But I wanted to give myself one, because a watch can still be a unique object that defines you. I was looking for a watch that would accompany me every day but also on the most important occasions. A watch that I could truly define as mine. I've been trying a lot of website and shops before deciding which the one to buy. I was uncertain because I didn't have the opportunity to see this Hamburg watch for real, but I saw many photos via social... So, i tried. The watch arrived yesterday. I have two old watch at home that I stopped from yeat in a closet. Now I can't stop looking at this, like Gollum with his ring! It works well and I really like it. I couldn't be happier!”

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Posted 2 years ago

“Get ready for the worst customer service ever for USA customers. The watch quality is good for Naos women though it did stop working just 1 year after I bought it. It started lagging behind, then it was dead. Like any customer, I reached out to customer service 2 months ago. It took a couple of weeks to sort out the shipping issue because it is DHL. In US, DHL is rare, they have no shops. Finally I managed to ship it to Germany. I can see thanks to DHL link the last time my watch was seen was in Hamburg more than 1 month ago. Then it's gone. None of their support people gave or give any updates, zero notifications on what is going on, clearly they are neglecting customer service/ repair process in this day and age of real-time customer service and comms. I have zero news on my watch though it cost $200 and broke down in a year.”

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Posted 2 years ago

Dear Selin, thank you very much for your review. We are very sorry that there was a misunderstanding with your complaint. However, it was quickly resolved and your watch was sent to you for exchange. For the return shipment by DHL Express, the package does not have to be dropped off. DHL Express will pick up the package from you - you just have to set a date that suits you. :) If you have any other concerns, feel free to contact us! Many greetings from Hamburg!

Posted 2 years ago

“I recently purchased the Berlin model from Sternglass, a modern take on a vintage watch. I absolutely love it - easy ordering /shipping experience and the watch looks exactly as pictured online. One piece of feedback is that the strap could be a touch smaller. I have a medium size wrist and there is a bit of unneeded length. Still looks great when wearing, but a smaller strap option would be nice. I would also love to see the heritage-style band available in a black option. Overall, love the watch and look forward to purchasing more Sternglass products!”

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Posted 2 years ago

“I am very satisfied with the order. My watch was delivered to me within two days. I chose Sternglas because I like their unique minimalist style referencing the old Bauhaus school.”

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Posted 2 years ago

Sternglas GmbH is rated 4.8 based on 2,447 reviews